What Is the Aadhaar (Aadhar) Customer Care Number? 1947, Email, Chat

How do you reach a person on 1947?

1947 has two parts. An automated voice line (IVRS) answers 24 hours a day, 7 days a week. Agents, real people, answer only at these times:

Languages: Hindi, English, Telugu, Tamil, Kannada, Malayalam, Assamese, Bengali, Gujarati, Marathi, Punjabi and Odia.

1. Keep your details ready

   Have the number on your centre slip (URN) or your SRN (for online requests), the date you applied and any earlier ticket or complaint numbers. If it is about a centre, note its name and address.

   Never tell anyone your OTP on a call, even if the caller says they are from UIDAI.

2. Call during agent hours

   Outside agent hours, and on 26 January, 15 August and 2 October, only the automated line answers. Call within the hours above if you need to talk to a person.

3. Write down the ticket number

   Note the date, time and any ticket number you are given. You need them to follow up or escalate.

   You'll know it worked when you have a ticket or complaint number written down.

4. Follow up in writing if needed

   If nothing changes, file a complaint on myAadhaar or email [email protected]. A written trail makes the later steps stronger.

What can 1947 do, and what can't it do?

How to get a lost number back online: Find a lost Aadhaar number or EID. Waiting for a new Aadhaar? See Enrolment status and Aadhaar not received.

Which SMS services can you use with 1947?

You can send commands to 1947 by SMS, with no app or internet. Send them from the mobile registered with your Aadhaar. GVID, RVID and GETOTP are one SMS each. Every lock or unlock takes two SMS: first GETOTP, then the command with the 6-digit OTP.

Example numbers: Aadhaar 9876-5432-1987 (last 4 digits 1987), VID 9876-5432-1987-6543 (last 6 digits 876543), OTP 012345. Biometric commands also work with the last 6 digits of your VID instead of the last 4 of Aadhaar.

• VID first: you can't lock your Aadhaar (UID) without a 16-digit VID made beforehand, and unlocking works only with the VID. Save your latest VID before you lock.
• If the lock SMS fails: LOCKUID with the last 4 digits of Aadhaar is UIDAI's official format, but our team has had the lock SMS fail. If 1947 replies with an error or nothing, don't keep retrying: lock on UIDAI's website or in the Aadhaar App, or call 1947.
• Biometric commands don't work while your Aadhaar (UID) is locked. Unlock the UID first.
• Two family members on one mobile: if their Aadhaar numbers end in the same 4 digits, use the last 8 digits in SMS 2. If their VIDs end in the same 6 digits, use the last 10.
• No reply from 1947? Check you sent it from the registered SIM. If it still fails, contact your mobile operator.

Every lock option, including the website and the Aadhaar App, is in Lock Aadhaar and biometrics. Need only the SMS tool? Use the SMS command generator.

How do you raise a complaint and escalate it?

UIDAI's Citizen's Charter sets 30 days to resolve a grievance. Give each step that long before you move up. Quote the same URN, SRN or complaint number every time. The order of the steps below is our suggestion, not a UIDAI rule.

What to put in a written complaint

• Your URN or SRN, the date you applied and what you asked for.
• What went wrong, in two or three short sentences.
• Earlier ticket or complaint numbers, with dates.
• Screenshots of any error or rejection message.
• Never your OTP.

Some people's update status stayed "in progress" for 90 days or more, and their 1947 tickets went nowhere. They report turning to RTI. A clear written trail from the first steps makes RTI and CPGRAMS stronger. Full details: Aadhaar complaint and escalation. For update status and rejection reasons, see Update status and rejection fixes.

How do you complain if a centre overcharged you?

UIDAI says charges are the same at every centre. A demographic update (name, address, date of birth, gender, mobile, email) costs ₹75. A biometric update costs ₹125. A new Aadhaar and a child's mandatory biometric update at 5–7 and 15–17 are free, and a child's biometric update at 7–15 is free until 30 Sep 2027. Check your total with the fee calculator. People report being asked for ₹200 for a ₹75 update.

A December 2023 news report cites a Lok Sabha reply on this. If overcharging is proven, the operator is suspended and the registrar is fined ₹50,000. Complaints go to 1947 or [email protected]. People report that complaining is hard without the operator's ID, which many don't have, so collect details while you are still at the centre.

Choosing a centre and knowing what to expect there: Aadhaar centres: what to expect.

Where do you report Aadhaar fraud or lost money?

If money left your bank account through AePS (cash withdrawn at a micro-ATM with your Aadhaar number and fingerprint), act at once. No OTP is involved, so there is no OTP to warn you. Report within the "golden hour" if you can.

1930 and cybercrime.gov.in are not UIDAI; they handle cyber fraud complaints. For misuse without money loss, use 1947 or email. Scam types, authentication history and the full steps: Aadhaar fraud and scams.

What problems come up with 1947, and how do you fix them?

When should you go to an Aadhaar centre instead of calling?

• Lost Aadhaar number or EID, and no mobile or email linked: online retrieval needs one of them. In our experience 1947 sends you to a centre in this case.
• No registered mobile: OTPs and SMS commands won't work. Update your mobile at a centre (₹75); see Update your mobile number.
• Name, date of birth, gender, photo or fingerprints: these changes need a centre.
• Lifetime limit used up (name, date of birth, gender): apply at a centre, then email or post the URN slip and proofs to your Regional Office, or call 1947.

Hours, booking and what to take: Aadhaar centres: what to expect.

Find a centre bhuvan-app3.nrsc.gov.in

Bottom line

For Aadhaar help, call 1947 during agent hours with your URN or SRN ready, or email [email protected] for a written record. Use SMS to 1947 only from your registered mobile. If a complaint isn't solved in 30 days, climb the ladder one step at a time. Money lost? Call 1930 first.