Delhi CM Helpline: Register Complaint on CM Jan Sunwai Portal & Check Status

The Government of NCT of Delhi launched the CM Jan Sunwai Portal at cmjansunwai.delhi.gov.in on 21 February 2026 as a dedicated platform for public grievance redressal. The portal was inaugurated by Chief Minister Rekha Gupta at the Delhi Secretariat along with the upgraded e-District portal and the EWS/DG/CWSN school admission portal. Citizens can also seek assistance through the dedicated CM Helpline number 1902, which is integrated with the grievance system.

The portal enables Delhi residents to directly register complaints related to government departments, civic services, public utilities, welfare schemes, and other administrative matters. According to the Delhi Government, the platform has been created to improve transparency, accountability, and timely resolution of public grievances by establishing a direct communication channel between citizens and the government.

Built and maintained by the National Informatics Centre (NIC), Delhi, the portal offers end-to-end grievance management facilities, including online complaint registration, complaint tracking, reminder submission for pending cases, and citizen feedback after disposal. To improve accessibility, the government has also launched the CM Jan Sunwai App, allowing users to file and monitor complaints directly from their smartphones.

Quick Facts

Four Key Features of the CM Jan Sunwai Portal

The CM Jan Sunwai Portal has been designed as an end-to-end grievance redressal platform where citizens can not only register complaints but also monitor progress, send reminders, and share feedback on the action taken. The system aims to improve accountability and ensure that complaints are monitored until closure.

Complaint Registration: Citizens can submit grievances online through OTP-based mobile verification. Complaints can be filed against various departments and agencies of the Government of NCT of Delhi without visiting any government office.

Complaint Status Tracking: Registered users can check the real-time status of their complaints using their mobile number, email ID, or complaint reference number. The portal displays whether the complaint is under process, forwarded to a department, pending for action, or disposed of.

Send Reminder Facility: If no action is taken within a reasonable period, citizens can send an online reminder through the portal. This feature helps bring pending grievances back to the attention of the concerned department and reviewing authorities.

Feedback and Reopening Mechanism: After a complaint is marked as resolved, citizens can submit feedback regarding the quality of resolution. If the complainant indicates dissatisfaction, the feedback may be reviewed by higher authorities, and the grievance can be examined further wherever required. This feature strengthens transparency and citizen participation in the grievance redressal process.

What Complaints Can Be Filed on CM Jan Sunwai Portal?

The portal accepts grievances relating to departments, agencies, boards, and autonomous bodies functioning under the Government of NCT of Delhi. Some of the commonly reported issues include:

• Delhi Jal Board (DJB) water supply, sewerage, and billing complaints
• Electricity-related issues concerning BSES Rajdhani, BSES Yamuna, and Tata Power Delhi Distribution Limited
• Municipal Corporation of Delhi (MCD) complaints regarding sanitation, garbage collection, roads, drains, and civic infrastructure
• Delhi Development Authority (DDA) housing, land, and public infrastructure grievances
• Ration card and Public Distribution System (PDS) complaints
• Pension, scholarship, and welfare scheme benefit-related grievances
• Government hospital, dispensary, and healthcare service complaints
• School education and Delhi Government educational institution complaints
• Public transport, DTC bus services, and Transport Department grievances
• Administrative complaints regarding government offices and public service delivery
• Complaints relating to misconduct, negligence, or delay by government officials

Complaints That Cannot Be Filed

As per the portal guidelines and declaration required during complaint submission, the following matters are generally not treated as grievances under the CM Jan Sunwai system:

• RTI (Right to Information) requests and related matters
• Cases that are already pending before any court, tribunal, or judicial authority
• Service matters of government employees, including transfers, postings, promotions, disciplinary matters, and other employment-related issues

Before submitting a grievance, applicants must confirm that their complaint does not fall under any of the above categories.

For complaints concerning Central Government departments, ministries, or organisations such as EPFO, Income Tax, Railways, UIDAI, India Post, or Passport Services, citizens should use the CPGRAMS Portal (pgportal.gov.in) instead of the Delhi CM Jan Sunwai Portal.

Documents and Information to Keep Ready Before Filing a Complaint

Keeping the necessary details ready beforehand helps ensure that your complaint is registered accurately and reaches the correct department without delay.

• Mobile number for OTP-based verification
• Full name, father's name, and gender details
• Complete residential address within Delhi
• Valid email ID for communication and status updates
• Name of the department or agency against which the complaint is being filed
• Clear description of the grievance along with relevant dates, locations, and reference numbers
• Photographs, documents, letters, bills, or other supporting evidence, if available

Tip: Write your grievance in clear and factual language. Mention the office approached earlier, actions already taken, and the relief you expect from the concerned department. Well-documented complaints are generally easier for departments to examine and resolve.

How to File a Complaint on CM Jan Sunwai Portal

1. Visit the official CM Jan Sunwai Portal from your mobile phone, tablet, or computer. You can switch between Hindi and English using the language option available on the homepage.
2. Click on Register a Complaint.
3. A declaration page will appear. Read the instructions carefully and confirm that your grievance is not related to:
   • RTI matters
   • Cases pending before a court or tribunal
   • Government employee service matters
   Tick the declaration checkbox and click Submit.
4. Enter your registered mobile number and complete OTP verification.
5. Fill in the grievance registration form with the required details:
   • Name, father's name, gender, mobile number, email ID, and complete address
   • Department or agency against which the complaint is being filed
   • Detailed description of the grievance
   • Locality, area, ward, or place where the issue exists
   • Any relevant reference number, application number, or previous correspondence details
6. Upload supporting documents, photographs, letters, bills, or other evidence if available.
7. Review all information carefully and click Submit.
8. After successful submission, the system generates a unique Grievance Registration Number. Keep this number safely as it will be required for complaint tracking, reminders, feedback, and future correspondence.

How to File a Complaint Through the 1902 CM Helpline

Citizens who are unable to use the online portal can also register grievances through the Delhi Government's CM Helpline.

1. Dial 1902 from your mobile or landline.
2. Explain your grievance to the call centre executive and provide basic details such as your name, address, department concerned, and nature of the complaint.
3. The executive records the complaint on the CM Jan Sunwai system.
4. After registration, a grievance reference number is shared through SMS. Save this number for future tracking and follow-up.

How to File a Complaint Through the CM Jan Sunwai App

Delhi residents can also use the official CM Jan Sunwai App to register and monitor grievances directly from their smartphones.

1. Download the official Android application from the Google Play Store: CM Jan Sunwai App.
2. The application is developed by the National Informatics Centre (NIC), Delhi and is available under package ID com.nic.dl.delhijanmitra.
3. Register using the same mobile number that you intend to use on the CM Jan Sunwai Portal. Using the same number ensures seamless synchronization of complaints, status updates, reminders, and notifications across both platforms.
4. Select Register Complaint and fill in the grievance details exactly as you would on the web portal.
5. Upload supporting documents or photographs, if required, and submit the complaint.
6. The app immediately generates a grievance registration number and displays all future updates, departmental actions, reminders, and feedback requests within the application.

Useful Tip: If you regularly track government complaints, keeping both the CM Jan Sunwai Portal and the CM Jan Sunwai App linked to the same mobile number makes it easier to receive real-time notifications and monitor progress without repeatedly logging into the website.

How to Check CM Jan Sunwai Complaint Status

After submitting a grievance, you can monitor its progress online without visiting any government office. The CM Jan Sunwai Portal provides a dedicated complaint tracking facility that allows citizens to check updates at any stage of the grievance redressal process.

1. Visit the official Complaint Tracker page at cmjansunwai.delhi.gov.in/ComplaintTracker.
2. Enter the registered mobile number or email ID used while filing the complaint.
3. Submit the details to view all grievances linked to that mobile number or email address.
4. The system displays the current status of each complaint, along with updates provided by the concerned department.

Depending on the stage of processing, you may see statuses such as Under Process, Forwarded to Department, Action Taken, or Resolved.

Citizens can also check complaint updates through the CM Jan Sunwai App or by contacting the 1902 CM Helpline and providing their grievance registration number.

How to Send a Reminder for a Pending Complaint

If your grievance remains pending for an extended period or no action appears to have been taken, the portal allows you to send an official reminder directly to the concerned department.

1. Open the Reminder page at cmjansunwai.delhi.gov.in/SendReminder.
2. Enter your Grievance Registration Number.
3. Provide the registered mobile number associated with the complaint.
4. Submit the request.

Once submitted, the reminder is forwarded through the CM Jan Sunwai system to the officer or department handling the grievance. The same facility is also available through the CM Jan Sunwai App.

How to Submit Feedback on a Resolved Complaint

The Delhi Government has incorporated a citizen feedback mechanism to evaluate the quality of grievance resolution. This allows complainants to indicate whether the action taken actually resolved their issue.

1. Visit the Feedback page at cmjansunwai.delhi.gov.in/onlineFeedbackEntry.
2. Enter your grievance registration number and the required details.
3. Review the action taken by the department.
4. Submit your feedback and rating based on the resolution provided.

Can a Complaint Be Reopened After Negative Feedback?

Yes. The CM Jan Sunwai Portal's feedback system is intended to serve as an accountability mechanism rather than merely a satisfaction survey.

1. If you believe the grievance has not been resolved properly, you can indicate that the resolution is unsatisfactory while submitting feedback.
2. The feedback is then reviewed by the appropriate supervisory authority.
3. Where considered necessary, the authority may direct further examination of the matter and seek additional action from the concerned department.
4. This process helps ensure that grievances are not treated as resolved without adequate action and provides citizens with an opportunity to highlight unresolved issues.

Important: Before submitting feedback, carefully review the department's response and supporting remarks. If any part of the grievance remains unresolved, clearly explain the outstanding issues so that reviewing authorities can understand why further intervention may be required.