Lakshadweep Grievance Portal: How to Register & Track Complaints Online

Lakshadweep is India's smallest Union Territory, comprising 36 islands in the Arabian Sea, of which only a few are inhabited. The Union Territory does not have a Legislative Assembly or a Chief Minister. Instead, it is administered by an Administrator appointed by the President of India.

For public grievances relating to the Lakshadweep Administration, citizens can use the official Centralised Public Grievance Redress and Monitoring System (CPGRAMS). The official Lakshadweep Administration website also provides department-wise contact details and dedicated grievance mechanisms for selected public services such as the Public Distribution System (PDS), Electricity Department and Police.

Quick Facts

Understanding Lakshadweep's Administrative Structure

The Lakshadweep Administration functions differently from most States and Union Territories in India. It is a Union Territory without a Legislative Assembly and is administered by an Administrator appointed by the President of India.

Lakshadweep consists of 36 islands, of which only a limited number are inhabited. The entire Union Territory forms a single administrative district with its headquarters at Kavaratti. Public grievances relating to Government departments are primarily handled through CPGRAMS, while certain departments also operate dedicated grievance mechanisms and helplines for faster resolution.

Entry into Lakshadweep is regulated through an official permit system. Visitors from outside the Union Territory generally require a valid entry permit issued by the Lakshadweep Administration before travelling to the islands.

Department-Specific Grievance Services

For certain public services, the Lakshadweep Administration provides dedicated grievance mechanisms in addition to CPGRAMS.

• Public Distribution System (PDS): Toll-free grievance helpline 1967.
• Electricity Services: Grievance number 04896-263709.
• Lakshadweep Police: Online complaints can be submitted through the official Lakshadweep Police Grievance Management System (LGMS).
• Emergency Services: Ambulance (102/108), Fire & Rescue (101), Women Helpline (1091) and Child Helpline (1098).

Types of Complaints You Can Submit

Citizens may use CPGRAMS for grievances relating to the Lakshadweep Administration and participating Government departments. Common examples include:

• Revenue and land administration matters.
• Public Distribution System (PDS) and ration card issues.
• Electricity supply and power-related services.
• Roads, water supply and other public infrastructure.
• Government hospitals and public health services.
• School education and educational institutions.
• Fisheries, agriculture and allied public services.
• Tourism-related public services.
• Administrative issues relating to Government offices.
• Delay or non-receipt of Government welfare scheme benefits.

Complaints That Should Not Be Submitted

Generally, the following matters should not be submitted as public grievances:

• Applications under the Right to Information (RTI) Act, 2005.
• Cases pending before any court, tribunal or judicial authority.
• Service matters relating to Government employees.
• Private disputes between individuals that do not involve a Government department.
• Fresh applications for certificates, licences or Government services that should be submitted through the prescribed service portal.

If your grievance relates to a Central Government Ministry, Department or organisation, you can also use the official CPGRAMS portal and select the appropriate Ministry or Department while submitting your grievance.

How to Register a Grievance Through CPGRAMS for Lakshadweep

If your complaint relates to any department of the Lakshadweep Administration and cannot be resolved through the concerned office or departmental grievance mechanism, you can submit it online through the Centralised Public Grievance Redress and Monitoring System (CPGRAMS).

1. Open the official CPGRAMS website at https://pgportal.gov.in.
2. Select Lodge Public Grievance. New users should complete the registration process using their mobile number and email address, while existing users can sign in with their credentials.
3. Choose Union Territory of Lakshadweep as the concerned Government authority and then select the appropriate department responsible for your grievance.
4. Enter your personal details, including your full name, complete postal address and contact information. If your grievance relates to a particular island, mention the island name in your address or grievance description to help the concerned department identify the location quickly.
5. Clearly explain the issue in chronological order. Mention the service requested, the action already taken, any previous communication with the department and the relief you expect from the Administration.
6. Upload supporting documents, photographs or copies of previous correspondence, wherever applicable. Ensure that the uploaded documents are clear and directly related to your grievance.
7. Review all the information carefully before submitting the grievance to avoid delays caused by incomplete or incorrect details.
8. After successful submission, CPGRAMS generates a unique grievance registration number. Keep this number safely, as it will be required to track the status of your grievance, submit reminders and use the appeal mechanism available under the CPGRAMS framework, wherever applicable.

Tip: Before submitting a grievance through CPGRAMS, check whether the concerned department provides a dedicated grievance portal or helpline. For example, Lakshadweep offers separate grievance mechanisms for services such as the Public Distribution System (PDS) and Police. Using the appropriate departmental channel may help in obtaining a quicker resolution for service-specific issues.

How to Contact the Concerned Department

Before escalating your grievance, you may contact the concerned department directly to seek an update or provide additional information. The Lakshadweep Administration publishes an official directory containing department-wise contact details.

You can access the directory here:

https://lakshadweep.gov.in/directory/

When contacting any department, keep your CPGRAMS grievance registration number ready so that officials can easily locate your grievance.

How to Track Your CPGRAMS Grievance Status

After submitting your grievance, you can monitor its progress online through the official CPGRAMS portal.

1. Visit https://pgportal.gov.in/status.
2. Enter your grievance registration number in the required field.
3. Complete the verification process, if prompted.
4. View the latest status, action taken by the concerned department and any updates available on your grievance.

If You Are Not Satisfied with the Resolution

If your grievance has been disposed of but you are not satisfied with the action taken, CPGRAMS provides a mechanism for citizens to seek further review, wherever applicable.

1. Sign in to your CPGRAMS account.
2. Open the details of your disposed grievance.
3. Use the available feedback or review option, if provided, and explain why you are dissatisfied with the resolution.
4. Follow the on-screen instructions to submit your request for further review, wherever applicable under the CPGRAMS grievance redressal framework.

What to Do if Your Grievance Remains Unresolved

If your grievance has not been resolved satisfactorily, you may consider the following steps:

1. Check the latest status on the official CPGRAMS portal to ensure that no further action or clarification has been requested.
2. Contact the concerned department using the official Lakshadweep Administration directory and quote your grievance registration number while seeking an update.
3. If the concerned department has a dedicated grievance mechanism or helpline, use that channel to provide additional information or request an update on your complaint.
4. If necessary, submit additional supporting documents or clarification through the CPGRAMS platform, wherever the option is available.
5. For matters that cannot be resolved online, you may approach the concerned Government office in person with copies of your grievance, supporting documents and CPGRAMS registration number.