The Government of Jharkhand provides a public grievance redressal mechanism through CM Jansamvad. Citizens can submit their grievances through the CM Helpline (181) and other official channels notified by the Government. Several official Government of Jharkhand websites also refer to the CM Jansamvad service and its contact details.
The CM Jansamvad Centre is located at Suchna Bhavan, Near Audrey House, Mayers Road, Ranchi, Jharkhand. Citizens may also contact the centre through the official email address [email protected].
If you want to communicate directly with the Chief Minister, you can use the official Write to CM service available on the Chief Minister's Office website. The online form allows you to submit your representation along with a PDF attachment, where applicable.
Quick Facts
| Detail | Information |
|---|---|
| Official Write to CM Service | https://cm.jharkhand.gov.in/write-to-cm |
| CM Helpline | 181 (Toll Free) |
| Official Email | [email protected] |
| CM Jansamvad Centre | Suchna Bhavan, Near Audrey House, Mayers Road, Ranchi, Jharkhand |
| Application Fee | No Fee |
Understanding the Available Government Platforms
CM Jansamvad is the public grievance redressal mechanism of the Government of Jharkhand. Citizens can register grievances through the notified channels such as the CM Helpline (181) and other facilities provided by the Government for grievance redressal.
Write to CM is an official online service that enables citizens to send representations directly to the Chief Minister. You can use it to submit public grievances, suggestions, requests, or matters that require the attention of the Chief Minister's Office. The service is available at cm.jharkhand.gov.in/write-to-cm.
Jharsewa is the official citizen service portal of the Government of Jharkhand. It allows residents to apply online for various Government certificates and services, including income, caste, residence, birth, and death certificates, along with other notified services. The official portal is jharsewa.jharkhand.gov.in.
What Complaints Can You Submit?
You can use the State grievance redressal system for issues relating to Government departments, offices, authorities, and public services in Jharkhand. Some common examples include:
- Revenue, land records, mutation, survey, and other revenue-related matters.
- Ration card, Public Distribution System (PDS), and food supply-related grievances.
- Government welfare schemes and beneficiary-related issues.
- Electricity supply and billing matters relating to Jharkhand Bijli Vitran Nigam Limited (JBVNL).
- Water supply, sanitation, and other civic services.
- Roads, bridges, and Public Works Department (PWD) matters.
- Government hospitals, health centres, and public healthcare services.
- School education, higher education, scholarships, and related public services.
- Tribal welfare, social welfare, and other Government welfare programmes.
- Complaints relating to the functioning or conduct of Government offices and public officials.
What Complaints Are Generally Not Covered?
The State grievance redressal system is generally not meant for the following types of matters:
- Cases that are pending before a court, tribunal, or any other judicial authority.
- Applications or requests under the Right to Information (RTI) Act, 2005.
- Service matters relating to Government employees where a separate departmental mechanism is available.
- Grievances relating to Central Government Ministries, Departments, organisations, or other State Governments.
If your grievance relates to a Central Government department such as EPFO, Railways, Income Tax, India Post, Passport Seva, or UIDAI, you should use the official CPGRAMS Portal.
What to Keep Ready Before Filing
Keeping the required information and documents ready beforehand will make it easier to submit your grievance and help the concerned authority understand your issue clearly.
- Your full name, mobile number, and email ID (if available).
- Your complete residential address, including district, block, village, town, or city.
- The name of the Government department, office, or authority related to your grievance.
- A clear subject and a detailed description explaining the issue, important dates, and the relief or action you are seeking.
- Relevant supporting documents, photographs, receipts, letters, or any other evidence, wherever available.
How to Submit a Grievance Through the Write to CM Service
The easiest way to send your grievance or representation online is through the official Write to CM service provided by the Chief Minister's Office, Government of Jharkhand. You can use this facility to report public grievances, submit suggestions, or bring an important issue to the notice of the Chief Minister.
- Open the official Write to CM page by visiting https://cm.jharkhand.gov.in/write-to-cm.
- You will see an online grievance form. Enter your name, mobile number, and email address (if available).
- Select your district and block from the available drop-down lists so that your representation reaches the appropriate authorities.
- Enter a short and meaningful subject that clearly explains the purpose of your grievance.
- In the description box, explain your grievance in simple language. Mention what the problem is, when it started, which Government department or office is involved, and what action you expect from the authorities.
- If you have any supporting document, you can attach it in PDF format using the upload option available on the page.
- Enter the security code (Captcha) displayed on the screen to verify your submission.
- Carefully review all the information entered in the form. If everything is correct, click the Submit button to send your representation to the Chief Minister's Office.
Tip: Before submitting the form, make sure your mobile number and contact details are entered correctly so that the authorities can contact you if additional information is required.
How to Check the Status of Your Representation
The official Write to CM page allows you to submit your representation online. After submitting the form, keep a copy of the details you entered and note any acknowledgement or reference number displayed on the screen, if provided. This information may be required for future communication with the concerned authorities.
If you need an update regarding your grievance, you can also contact the CM Helpline (181) and provide the relevant details of your representation so that the helpline executive can assist you, wherever applicable.
What to Do if Your Grievance Is Not Resolved
If your grievance is not resolved within a reasonable period or you do not receive a satisfactory response, you may take one or more of the following steps:
- Contact the CM Helpline (181) and explain your grievance. Keep your acknowledgement or complaint details ready while speaking with the helpline executive.
- Submit another representation through the official Write to CM service at https://cm.jharkhand.gov.in/write-to-cm. If you already have an acknowledgement or complaint reference, mention it in your representation.
- Visit the office of the concerned Government department or your District Administration with copies of your supporting documents and explain the issue in person.
- You may also send your grievance to the official CM Jansamvad email address [email protected], mentioning all relevant details and attaching supporting documents wherever necessary.
Tips for Faster Grievance Resolution
- Write your grievance in simple and factual language.
- Mention the correct department, office, district, and block related to your grievance.
- Attach clear and readable supporting documents, wherever available.
- Provide an active mobile number so that the authorities can contact you if additional information is required.
- Keep a copy of your submitted representation and any acknowledgement or reference number for future use.
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