Haryana CM Window: Complaint Registration, Track Status, Jan Samvaad & Helpline

The Government of Haryana operates its official public grievance redressal system through CM Window. Citizens can submit complaints relating to Haryana Government departments, public services and welfare schemes online through cmharyanacell.nic.in. The portal also provides dedicated modules such as Jan Samvaad and NRI Grievances for specific categories of users.

CM Window was launched on 25 December 2014 on Good Governance Day and operates across all districts and Government departments in Haryana. Citizens can also register grievances through CM Window counters at DC Offices, SDM Offices, e-Disha Kendras, the Chief Minister's Office and other notified Government offices.

According to information published by the Haryana Government, CM Window has handled and resolved millions of public grievances since its launch. The prescribed maximum time for grievance disposal is 45 days. As per the official CM Window procedure, unresolved grievances may be escalated through the system after the prescribed timeline.

The portal also includes a dedicated NRI Grievance module, allowing Non-Resident Indians of Haryana origin to submit grievances online from outside India.

Quick Facts

What is Jan Samvaad in CM Window?

Jan Samvaad is a dedicated module available on the official Haryana CM Window portal. Citizens can access it through cmharyanacell.nic.in/jansamvaad. It is designed to receive grievances that are taken up through the Jan Samvaad programme of the Government of Haryana. General public grievances can be submitted through the main CM Window portal, while grievances relating to the Jan Samvaad programme should be registered through the respective module available on the same portal.

Maximum Grievance Disposal Period

As per the official CM Window grievance redressal procedure, departments are expected to dispose of registered grievances within a maximum period of 45 days. If a grievance remains unresolved beyond the prescribed timeline, the system provides for further escalation in accordance with the official grievance redressal workflow. Citizens should regularly monitor the status of their grievance through the Track Grievance facility using their registration number.

Types of Complaints You Can Submit Through CM Window

Citizens can submit grievances relating to various Haryana Government departments, public services and welfare schemes. Common examples include:

• Revenue and land record matters, including mutation, Jamabandi, Fard and Patwari office related issues.
• Ration Card and Public Distribution System (PDS) complaints.
• Delay in Government services or welfare scheme benefits.
• Electricity-related grievances concerning UHBVN or DHBVN.
• Water supply, HSVP and municipal service related complaints.
• Roads, bridges and Public Works Department (PWD) issues.
• Government hospital and Health Department related grievances.
• School education and Higher Education related complaints.
• Administrative grievances relating to Haryana Government offices.
• Panchayati Raj Institutions and Gram Panchayat related matters.
• Municipal Corporation, Municipal Council and Urban Local Body complaints.
• Complaints regarding misconduct or negligence by a Haryana Government official.

Grievances That Should Be Submitted Through Other Portals

• Cases that are pending before any court or tribunal.
• Applications under the Right to Information (RTI) Act.
• Service matters relating to Government employees, where separate departmental procedures apply.
• Complaints relating to Central Government Ministries, Departments or Organisations.
• Ease of Doing Business (EoDB) and Industries Department grievances, which should be submitted through the dedicated portal linked on the CM Window website.

For complaints relating to Central Government Ministries, Departments or Organisations, use the CPGRAMS Portal. Similarly, if you want to apply for Government services such as certificates, licences or welfare schemes in Haryana, use the SARAL Haryana Portal instead of CM Window.

Documents and Information Required Before Filing a Complaint

Keeping the following information ready before submitting your grievance will help you complete the registration process more smoothly:

• Your mobile number for receiving OTPs and future communication.
• Your full name and complete residential address, including district and tehsil.
• Name of the concerned Government department or office.
• A clear description of your grievance along with important dates and previous correspondence, if any.
• Supporting documents such as acknowledgement receipts, photographs or other relevant evidence, wherever applicable.

How to Register a Complaint Through CM Window

The Haryana CM Window portal does not currently provide a public self-service facility for citizens to register grievances directly online. Instead, complaints are registered through authorised CM Window Counters available at designated Government offices. After registration, citizens can track the status of their grievance online using the registration number.

Where Can You Register Your Complaint?

According to the official CM Window portal, you can get your grievance registered at any one of the following locations:

• CM Window Counter at the Deputy Commissioner's (DC) Office.
• CM Window Counter at the Sub-Divisional Magistrate (SDM) Office.
• Chief Minister's Residence.
• Chief Minister's Office or Ministers' Offices.
• Haryana Civil Secretariat, Sector 1, Chandigarh.

How the Offline Registration Process Works

1. Visit the nearest authorised CM Window registration centre with your grievance and supporting documents, if available.
2. Provide your name, mobile number, address and details of the concerned Government department or office.
3. Clearly explain your grievance and submit any supporting documents that may help the authorities verify your complaint.
4. The authorised operator will register your grievance on the official CM Window system.
5. After successful registration, collect the acknowledgement or grievance registration number carefully. This number is required to track your grievance status online and for future communication with the concerned department.

Haryana CM Window Helpline

If you need assistance regarding CM Window or your registered grievance, you can contact the official CM Window helpline.

• Toll-Free Helpline: 1800 180 2087 (Verify from the latest official portal before publishing.)
• Alternate Helpline: 0172-3322500 (Verify from the latest official portal before publishing.)

Keep your Grievance Registration Number ready while contacting the helpline so that the support team can assist you more efficiently.

NRI Grievance Facility

The Haryana Government provides a dedicated NRI Grievance facility for Non-Resident Indians of Haryana origin. The registration form is available on the official CM Window portal at cmharyanacell.nic.in/reg-form-nri.

To submit an NRI grievance:

1. Visit the official NRI Grievance page and download the prescribed registration form.
2. Fill in all the required details carefully.
3. Prepare a single PDF containing the completed grievance form along with supporting documents such as your Passport, OCI Card or PIO Card, wherever applicable, as specified on the portal.
4. Email the PDF to [email protected] by following the instructions mentioned on the official NRI Grievance page.

How to Check CM Window Complaint Status

After your grievance has been registered, you can check its latest status online using the official Track Grievance facility.

1. Visit the CM Window Track Grievance page.
2. Enter your Grievance Registration Number in the required field.
3. Complete the verification process, if prompted.
4. Click the appropriate option to view the latest status of your grievance.

If you have misplaced your acknowledgement, check whether the portal provides a Registration Slip download facility or contact the CM Window helpline for assistance.

What to Do if Your Grievance Is Not Resolved

If your grievance is not resolved within the prescribed time or you are not satisfied with the action taken, you may take the following steps:

1. Check the latest status of your grievance through the Track Grievance facility.
2. Contact the official CM Window helpline and keep your Grievance Registration Number ready while seeking an update.
3. Visit the CM Window Counter at the concerned DC Office or SDM Office with your acknowledgement receipt and supporting documents, if required.
4. If further assistance is required, you may submit a written representation to the concerned authority through the official CM Window mechanism.