Andhra Pradesh CM Helpline (PGRS): Register Complaints Online, Check Status & Helpline 1902

The Andhra Pradesh Government provides an integrated public grievance redressal platform through the Public Grievance Redressal System (PGRS). The platform enables citizens to register complaints related to government departments, public services, welfare schemes and administrative issues. Citizens can submit grievances online through the official PGRS portal, contact the government helpline, or use other notified grievance registration channels. After a complaint is successfully registered, a unique grievance number is generated, which can be used to track its status and receive updates.

The Public Grievance Redressal System (PGRS) is designed to route complaints to the concerned department for examination and resolution. Besides grievance registration, the platform also allows citizens to check complaint status, obtain information about government services and schemes, and share feedback after their grievance is resolved. The service is available free of cost for all eligible citizens.

Quick Facts

Offline Grievance Registration Through Government Offices

In addition to the online portal, the Andhra Pradesh Government provides offline grievance registration facilities through designated government offices. Citizens who are unable to submit complaints online can visit the concerned office with the required details and supporting documents. After verification, the grievance is registered in the Public Grievance Redressal System (PGRS), and a unique grievance number is issued for future status tracking.

This facility is particularly helpful for senior citizens, people living in rural areas, and applicants who require assistance while submitting their grievances.

Grama and Ward Secretariat Grievance Registration

Citizens can also register complaints through Grama Secretariats in rural areas and Ward Secretariats in urban areas. These centres provide assisted grievance registration services for people who do not have internet access or are unfamiliar with the online application process.

The authorised operator registers the complaint in the PGRS portal and provides the grievance number to the applicant. This number can later be used to check the complaint status or provide feedback after disposal.

Ways to Submit a PGRS Complaint

• Online Portal: Register your grievance through the official PGRS Portal using Citizen Login.
• 1902 Helpline: Contact the official PGRS helpline to register a grievance and obtain a grievance number.
• Grama/Ward Secretariat: Visit your nearest Secretariat for assisted grievance registration.
• District Collectorate: Submit your grievance in person through the grievance redressal mechanism available at the District Collector's Office.
• Other Authorised Government Offices: Where notified by the Government, grievances may also be accepted through other designated public grievance centres.

Official Helplines for Public Grievances

The Andhra Pradesh Government operates dedicated helpline numbers for registering public grievances and reporting issues relating to specific government departments. Citizens should use the appropriate helpline so that their complaints are forwarded directly to the concerned authority.

• 1902: Public Grievance Redressal System (PGRS) helpline for general grievances.
• 1907: Helpline for agriculture-related grievances and farmer welfare issues.
• 14400: Helpline for reporting corruption and bribery involving government officials.
• 14500: Helpline for complaints relating to sand mining and excise matters.
• 14417: Helpline for grievances relating to the School Education Department.

If a dedicated helpline is available for your grievance category, using that number can help route the complaint directly to the concerned department for quicker processing.

Types of Complaints That Can Be Registered Through PGRS

The Public Grievance Redressal System (PGRS) enables citizens to submit complaints relating to various Andhra Pradesh Government departments, public authorities and government services. Some of the common grievance categories include:

• Revenue, land records, survey, mutation and other land-related matters.
• Ration cards, Public Distribution System (PDS) and civil supplies.
• Delay or non-receipt of benefits under government welfare schemes.
• Electricity supply and power distribution-related grievances.
• Drinking water supply, sanitation and municipal services.
• Roads, public infrastructure and civic amenities.
• Government hospitals, healthcare facilities and public health services.
• School education and other education department-related issues.
• Agriculture, irrigation and farmer welfare matters.
• Administrative grievances relating to government offices and public authorities.
• Complaints regarding corruption or bribery through the designated government helpline.

Complaints That Cannot Be Registered Through PGRS

PGRS is intended only for public grievances. The following types of requests should generally not be submitted through the portal:

• Applications under the Right to Information (RTI) Act, 2005.
• Fresh applications for certificates, licences, permits or other government services that have separate application procedures.
• Matters that are pending before any court, tribunal or judicial authority.
• Complaints relating to Central Government Ministries, Departments or Organisations.

For grievances relating to Central Government organisations such as Income Tax, EPFO, Railways, India Post or UIDAI, citizens may use the Centralised Public Grievance Redress and Monitoring System (CPGRAMS).

Documents and Information Required Before Registering a Complaint

Keeping the necessary information ready before starting the complaint registration process will help you submit your grievance smoothly and avoid delays.

• Aadhaar number for Citizen Login and identity verification, where applicable.
• Name, address and mobile number of the complainant.
• Name of the concerned department or public authority.
• A detailed description of the grievance, including relevant dates and facts.
• Supporting documents such as acknowledgement receipts, letters, notices or photographs, if available.
• Application number, beneficiary ID, service request number or any previous grievance number, wherever applicable.

How to Register a Complaint Online on the Andhra Pradesh PGRS Portal

You can submit a grievance online through the official Public Grievance Redressal System (PGRS) portal from your mobile phone, laptop or desktop computer. Follow the steps below:

1. Open the official PGRS website at https://pgrs.ap.gov.in/.
2. On the homepage, click the Citizen Login button.
3. Enter your Aadhaar Number in the required field.
4. Complete the Aadhaar authentication process by entering the OTP received on the mobile number linked with your Aadhaar.
5. After successful verification, your Citizen Dashboard will open.
6. Click the option to Register Grievance or New Grievance.
7. Select the Government Department or public authority related to your complaint.
8. Enter your personal details such as your name, mobile number, address, district and other information requested in the application form.
9. Clearly describe your grievance in the complaint box. Mention important details such as the office concerned, relevant dates, application or beneficiary number (if any), and the action you expect from the department.
10. If you have supporting documents, upload clear scanned copies or photographs in the prescribed format.
11. Carefully review all the information entered in the application form.
12. Click the Submit button to complete the grievance registration process.
13. After successful submission, the system generates a Grievance Number. Save this number carefully, as it will be required to check your complaint status and for any future correspondence with the department.

Tip: Before submitting your grievance, make sure you select the correct department and provide complete details with supporting documents. This helps the concerned authority process your complaint more efficiently.

How to Register a Complaint Through the 1902 Helpline

If you are unable to use the online portal, you can also register your grievance through the official PGRS helpline.

1. Dial 1902 from your mobile or landline phone.
2. Choose your preferred language, if prompted.
3. Provide your name, mobile number, address and other details requested by the executive.
4. Explain your grievance clearly and provide the name of the concerned department or office.
5. The executive registers your complaint in the Public Grievance Redressal System (PGRS).
6. After registration, note down the Grievance Number provided for future reference and complaint status tracking.

Note: Keep your mobile phone accessible after registering the complaint, as the concerned department may contact you if additional information or supporting documents are required.

How to Check PGRS Complaint Status

After registering your grievance, you can check its progress online through the official Public Grievance Redressal System (PGRS) portal.

1. Visit the official PGRS website at https://pgrs.ap.gov.in/.
2. On the homepage, click the Check Grievance Status option.
3. Enter your Grievance Number in the required field.
4. Complete the verification process, if prompted.
5. Click the Submit or Get Details button.
6. The portal will display the latest status of your grievance, including the department handling the complaint and any action taken so far.

If you do not have internet access, you may also contact the 1902 PGRS Helpline and provide your Grievance Number to enquire about the current status of your complaint.

What to Do if Your Complaint Is Not Resolved

If you are not satisfied with the action taken on your grievance or your complaint remains unresolved, you may contact the concerned department again through the PGRS portal or the official helpline. You may also submit additional information or supporting documents if requested by the department.

If the grievance still remains unresolved, you can approach the concerned higher authority or the appropriate government office for further examination of your case. Keep your Grievance Number and all supporting documents ready while seeking further assistance.

Tips for Faster Resolution of Your Complaint

• Select the correct government department while registering your grievance.
• Provide a clear and detailed description of the issue.
• Mention application numbers, beneficiary IDs or reference numbers wherever applicable.
• Upload clear supporting documents to help the department verify your grievance.
• Keep your Grievance Number safe for future status checks and communication.
• Ensure that your mobile number is active so the concerned department can contact you if additional information is required.