Chandigarh Grievance Portal (LokSamadhan): How to Register & Track Complaints Online

Chandigarh is a Union Territory without a Legislative Assembly or an elected Chief Minister. It is administered by an Administrator appointed by the President of India. To make public grievance redressal more transparent and accessible, the Chandigarh Administration has launched LokSamadhan, the official unified grievance portal where citizens can register, track and provide feedback on complaints online.

Citizens can use the LokSamadhan Portal to submit grievances relating to various departments of the Chandigarh Administration without visiting Government offices. After submitting a complaint, the portal generates a unique grievance number that can be used to track its progress and submit feedback after the grievance is resolved.

In addition to LokSamadhan, citizens may also register grievances through the official Centralised Public Grievance Redress and Monitoring System (CPGRAMS) wherever applicable. For Government services such as certificates, utility payments and citizen services, the Chandigarh Administration also provides the e-Sampark portal.

Quick Facts

Understanding Chandigarh's Administrative Structure

Chandigarh is a Union Territory that serves as the shared capital of both Punjab and Haryana. Unlike States, it does not have a Legislative Assembly or an elected Chief Minister. The Union Territory is administered by an Administrator appointed by the President of India, while various Government departments are responsible for delivering public services and addressing citizens' grievances.

To simplify grievance redressal, the Chandigarh Administration has introduced LokSamadhan, the official unified grievance portal. The portal enables citizens to register complaints online, track their progress using a unique grievance number and submit feedback after the concerned department disposes of the grievance.

Official Grievance Channels in Chandigarh

Depending on the nature of the issue, citizens can use the following official grievance channels:

• LokSamadhan: The primary online grievance portal of the Chandigarh Administration for registering, tracking and managing complaints relating to Government departments.
• CPGRAMS: Citizens may also submit grievances through the Centralised Public Grievance Redress and Monitoring System (CPGRAMS), particularly for grievances relating to Chandigarh Administration departments where applicable or for complaints involving Central Government Ministries and Departments.
• e-Sampark: The official citizen service portal for accessing Government services, utility payments, certificates and other public services offered by the Chandigarh Administration.
• Department Offices: Many departments also accept grievances directly through their respective offices, official email addresses, helplines or designated grievance cells.

Types of Complaints You Can Submit

Citizens can register grievances relating to various public services and Government departments, including:

• Municipal services such as sanitation, roads, drainage, street lighting and public amenities.
• Water supply and sewerage-related issues.
• Estate Office and property-related matters.
• Revenue and land administration services.
• Housing Board-related grievances.
• Government hospitals and public health services.
• School education and other education department matters.
• Transport-related public services.
• Public welfare schemes and beneficiary-related grievances.
• Administrative issues concerning Chandigarh Administration departments.
• Police-related administrative grievances, wherever applicable.

Complaints That Should Not Be Submitted

Generally, the following matters should not be registered as public grievances:

• Applications under the Right to Information (RTI) Act, 2005.
• Cases pending before any court, tribunal or judicial authority.
• Service matters relating to Government employees.
• Private disputes between individuals that do not involve a Government department.
• Fresh applications for licences, certificates or Government services that should be submitted through the prescribed service portal.

Department-Specific Grievance Channels

Several departments of the Chandigarh Administration provide dedicated grievance portals or contact channels for specific public services. Citizens should use these official channels wherever available before registering a grievance through LokSamadhan or CPGRAMS.

Municipal Corporation Chandigarh (MCC): For complaints relating to sanitation, garbage collection, roads, street lighting, water supply, sewerage and other civic services, citizens may contact the Municipal Corporation helpline at 0172-2787200. If the issue remains unresolved, it can be registered through the official LokSamadhan portal or, where applicable, through CPGRAMS.

Estate Office: Property-related grievances such as allotment, transfer, lease or other Estate Office matters can be submitted through the official Estate Office portal at https://estateoffice.chd.gov.in/. If the grievance is not resolved satisfactorily, citizens may escalate it through LokSamadhan or CPGRAMS, wherever applicable.

Government House Repair Services: Government employees residing in Government accommodation can register complaints relating to civil, electrical, public health and horticulture maintenance through the official eAwas portal at https://eawas.chd.gov.in/.

Vigilance Complaints: Complaints relating to corruption or misconduct involving Chandigarh Administration officials may be reported to the Vigilance Department. Official contact details are available on the Chandigarh Administration website. Where appropriate, citizens may also register such grievances through LokSamadhan or CPGRAMS.

Chandigarh Police: For emergencies or crime-related matters, dial 112. Administrative grievances relating to Chandigarh Police can be submitted to the concerned police authority or through the official Chandigarh Police website at https://chandigarhpolice.gov.in/. Where applicable, citizens may also use LokSamadhan for grievances concerning Chandigarh Administration departments.

How to Register a Grievance on the LokSamadhan Portal

The Chandigarh Administration encourages citizens to use the official LokSamadhan portal for registering public grievances against its departments. The portal allows citizens to submit complaints online, track their status and provide feedback after the grievance is resolved.

1. Visit the official LokSamadhan portal at https://loksamadhan.chd.gov.in/.
2. Click on Registration if you are a new user and create your account using your mobile number and other required details.
3. Sign in using your registered credentials.
4. Click on Lodge Grievance and select the concerned department.
5. Enter complete details of your grievance, including the subject, description and supporting information.
6. Upload supporting documents or photographs, wherever applicable.
7. Review the information carefully and submit your grievance.
8. After successful submission, the portal generates a unique grievance number. Keep this number safely to track the status of your complaint and submit feedback after the grievance is disposed of.

How to File a Complaint Through CPGRAMS (Alternative Method)

Citizens may also submit grievances through the official Centralised Public Grievance Redress and Monitoring System (CPGRAMS). This platform can be used for grievances relating to Chandigarh Administration departments, wherever applicable, as well as complaints concerning Central Government Ministries and Departments.

1. Open the official CPGRAMS website at https://pgportal.gov.in.
2. Select Lodge Public Grievance. New users should complete the registration process using their mobile number and email address, while existing users can sign in to their account.
3. Select Union Territory of Chandigarh as the concerned authority and choose the appropriate department.
4. Provide your personal details and complete postal address.
5. Clearly describe your grievance, including relevant dates, previous correspondence and the relief you expect from the concerned department.
6. Upload supporting documents or photographs, wherever applicable.
7. Review all the information before submitting the grievance.
8. After successful submission, CPGRAMS generates a unique grievance registration number, which can be used to track the status of your grievance and access other grievance management features available on the portal.

How to Track Your Grievance Status

If you submitted your grievance through LokSamadhan, you can track its progress online using the unique grievance number generated at the time of submission.

1. Visit the official LokSamadhan portal at https://loksamadhan.chd.gov.in/.
2. Sign in to your account using your registered credentials.
3. Open your grievance dashboard to view the latest status, department handling the grievance and any action taken.
4. Keep your grievance number safely until the matter is completely resolved.

If you submitted your complaint through CPGRAMS, visit https://pgportal.gov.in/status and enter your grievance registration number to check the latest status.

If You Are Not Satisfied with the Resolution

Both LokSamadhan and CPGRAMS allow citizens to provide feedback after the concerned department disposes of a grievance. If you are not satisfied with the action taken, you may request further review through the options available on the respective portal, wherever applicable.

1. Sign in to the portal through which you submitted your grievance.
2. Open the details of the disposed grievance.
3. Submit your feedback or review, explaining why you are dissatisfied with the resolution.
4. Follow the on-screen instructions to request further review, wherever such an option is available.

Chandigarh Right to Service Commission (RTSC)

The Chandigarh Right to Service Commission (RTSC) is a statutory body established to ensure the timely delivery of notified public services under the Chandigarh Right to Service framework. If a notified Government service is delayed or denied without valid reasons, citizens may approach the Commission after following the prescribed departmental grievance process.

What to Do if Your Grievance Remains Unresolved

If your grievance is not resolved satisfactorily, you may consider the following steps:

1. Check the latest status on the LokSamadhan or CPGRAMS portal, depending on where the grievance was submitted.
2. Contact the concerned department directly and provide your grievance registration number while seeking an update.
3. Submit additional documents or clarification if requested by the department.
4. If the grievance relates to the delayed delivery of a notified public service, explore the remedies available under the Chandigarh Right to Service framework.
5. Where applicable, use the feedback or review mechanism available on the portal to seek further consideration of your grievance.

Important Official Links