J&K CM Helpline: Online Complaint, Status Check & Contact Guide

The Government of Jammu and Kashmir operates its official online public grievance redressal system through the JK Samadhan Portal. Citizens can submit grievances, demands and suggestions online by visiting samadhan.jk.gov.in. The platform is managed by the Department of Public Grievances (DoPG), Government of Jammu and Kashmir, and enables citizens to register, monitor and track complaints against Government departments through a single online system.

JK Samadhan, also known as the Jammu and Kashmir Integrated Grievance Redress and Monitoring System (JK-IGRAMS), serves as the Union Territory's unified grievance portal. Every complaint receives a unique registration number, allowing citizens to check the latest status online. The system is also integrated with the Government of India's Centralised Public Grievance Redress and Monitoring System (CPGRAMS) for handling grievances relating to Central Government departments.

In addition to the web portal, citizens can also access JK Samadhan through its official mobile application available for Android and iPhone. The portal supports English, Hindi and Urdu, making it easier for people across Jammu and Kashmir to access government grievance services.

Quick Facts

What is the Raabita Office?

The Chief Minister's Public Services and Outreach Office (Raabita Office) was established by the Government of Jammu and Kashmir in March 2025 to strengthen public grievance redressal, improve citizen outreach and enhance the monitoring of government services. The office works closely with Government departments to facilitate timely disposal of public grievances received through the official grievance system.

The Raabita Office functions through two dedicated wings:

• Grievance Redressal Wing (Raabita): Monitors public grievances, coordinates with departments, follows up on pending cases and helps improve grievance resolution.
• Public Outreach and Evaluation-cum-Feedback Wing: Collects citizen feedback, conducts outreach programmes and evaluates the quality of public service delivery across Government departments.

To improve coordination, the Government has integrated the Raabita mechanism with the JK Samadhan Portal, enabling better monitoring and follow-up of grievances submitted by citizens.

Role of Raabita Nodal Officers

Additional Deputy Commissioners (ADCs) have been designated as Raabita Nodal Officers in their respective districts. They coordinate with Government departments, monitor grievance disposal and help ensure that public grievances are addressed in a timely manner. They also assist in organising district-level grievance redressal camps and forwarding important public issues to the concerned authorities.

What Types of Complaints Can You Submit?

JK Samadhan accepts grievances relating to departments and organisations under the Government of Jammu and Kashmir. Citizens can also submit public demands and constructive suggestions for improving government services.

Common grievance categories include:

• Revenue administration and land record matters.
• Public Distribution System (ration card and food supply).
• Electricity supply and Power Development Department-related issues.
• Water supply and Jal Shakti Department services.
• Roads, bridges and other public infrastructure.
• Government hospitals and public health services.
• Government schools, higher education and scholarship-related matters.
• Municipal and local body services.
• Government welfare schemes and beneficiary-related issues.
• Administrative delays or deficiencies in Government offices.

Citizens may also submit demands for new public facilities and suggestions to improve government policies, programmes and public service delivery.

What Types of Complaints Cannot Be Submitted?

Some matters are outside the scope of the JK Samadhan Portal. These generally include:

• Anonymous or incomplete complaints that do not contain the required applicant details.
• Applications or appeals under the Right to Information (RTI) Act. For RTI requests, use the official Jammu and Kashmir RTI Online Portal.
• Matters that are already pending before any court or tribunal.
• Service matters relating to Government employees, wherever a separate departmental mechanism is prescribed.

If your grievance relates to a Central Government Ministry, Department or Organisation, you should submit it through the official Central Public Grievance Portal (CPGRAMS).

Information to Keep Ready Before Registering a Complaint

Keeping the required information ready beforehand will help you complete your grievance registration quickly and accurately.

• Your full name, complete address and a valid mobile number.
• Your district or place of residence in Jammu and Kashmir.
• The name of the concerned Government department or office.
• A clear description of the grievance, including relevant dates and facts.
• Supporting documents, photographs or previous correspondence, if available.

How to Register a Complaint Online on JK Samadhan Portal

You can register your grievance online through the official JK Samadhan Portal using your mobile phone or computer. Follow these simple steps:

1. Step 1: Visit the Official Portal
   Open your web browser and visit the official JK Samadhan Portal:
   
   https://samadhan.jk.gov.in
   
   Choose your preferred language from English, Hindi or Urdu.
2. Step 2: Create an Account
   Click the registration option and create your account using your mobile number. Complete the registration process by providing the required details.
3. Step 3: Log In
   After creating your account, sign in using your registered credentials to access your grievance dashboard.
4. Step 4: Register a New Grievance
   Click on the option to register a new grievance.
5. Step 5: Fill in the Required Details
   Provide all the necessary information, including:
   • Your full name.
   • Complete address.
   • Mobile number.
   • District.
   • Name of the concerned department.
   • A clear description of your grievance.
6. Step 6: Upload Supporting Documents
   If you have supporting documents, photographs or previous correspondence, upload them to support your grievance. If no documents are available, you may continue with the information you have.
7. Step 7: Submit the Grievance
   Review all the information carefully and click Submit. The portal will generate a unique grievance registration number. Save this number for future reference and status tracking.

How to Register a Complaint Through the JK Samadhan Helpline

If you are unable to use the online portal, you can also contact the official JK Samadhan helpline.

1. For grievances relating to the Jammu Division, call the toll-free helpline 18005722327.
2. For grievances relating to the Kashmir Division, call the toll-free helpline 18005722328.
3. Provide your name, address, district and the details of your grievance to the customer support executive.
4. Keep the grievance reference number provided during registration safely for future communication and status enquiries.

How to Register a Complaint Through the JK Samadhan Mobile App

The Government of Jammu and Kashmir also provides the official JK Samadhan mobile application for Android and iPhone users.

Download the official app:

• Android: Download from Google Play Store
• iPhone (iOS): Download from Apple App Store

1. Step 1: Install and Open the App
   Download and install the official JK Samadhan app on your smartphone.
2. Step 2: Register Your Account
   Create your account using your mobile number and complete the registration process.
3. Step 3: Log In
   Sign in to your account and select the option to register a new grievance.
4. Step 4: Fill in the Grievance Details
   Enter the required information, choose the concerned department and describe your grievance clearly.
5. Step 5: Upload Supporting Documents
   Attach relevant documents or photographs, if available.
6. Step 6: Submit Your Grievance
   Review the details and submit your grievance through the app. Save the grievance registration number for future reference.

How to Submit a Complaint by Post

If you do not have internet access, you can also submit your grievance offline by post or by visiting the appropriate Government office.

Write your grievance on plain paper and include your full name, complete address, mobile number, the concerned department and a clear description of the issue. You may also attach copies of any supporting documents.

You can submit your representation to the Civil Secretariat at Jammu or Srinagar, or to the appropriate Government office authorised to receive public grievances.

How to Check Your JK Samadhan Complaint Status

After registering your grievance, you can check its latest status online through the official JK Samadhan Portal or the mobile application.

1. Step 1: Visit the Official Portal
   Open https://samadhan.jk.gov.in.
2. Step 2: Log In
   Sign in using your registered account credentials.
3. Step 3: Open Your Grievance Dashboard
   After logging in, open your dashboard to view all the grievances you have submitted through the portal.
4. Step 4: View the Latest Status
   Select the grievance you want to check. The portal displays the latest progress and any updates available for your complaint.

You can also check the status through the official JK Samadhan mobile application.

If you need assistance, contact the official toll-free helpline for your division:

• Jammu Division: 18005722327
• Kashmir Division: 18005722328

Artificial Intelligence (AI) in JK Samadhan

The Department of Public Grievances has introduced Artificial Intelligence (AI) features in the JK Samadhan system to support grievance management and improve service delivery.

According to the Department, AI is used to assist in complaint classification, routing grievances to the appropriate department, analysing grievance trends and helping identify cases that may require priority attention.

What Should You Do If Your Complaint Is Not Resolved?

If you are not satisfied with the action taken on your grievance, you may take the following steps:

1. Log in to the JK Samadhan Portal and review the latest status and remarks available for your grievance.
2. If required, contact the appropriate Raabita Nodal Officer in your district for further guidance regarding your grievance.
3. Send an email to [email protected] mentioning your grievance registration number and explaining why you are not satisfied with the action taken.
4. If your grievance relates to a Central Government Ministry or Department, you may submit it through the official Central Public Grievance Portal (CPGRAMS).
5. You may also participate in Government grievance redressal camps or public outreach programmes organised by the district administration whenever such programmes are conducted.