The Andaman and Nicobar Administration provides the official LG Help Desk (Citizen Grievance Filing & Redressal System) for citizens to register and monitor public grievances online. The portal allows users to lodge complaints, track their status and submit clarifications, wherever required. Citizens may also use the Centralised Public Grievance Redress and Monitoring System (CPGRAMS) for grievances relating to Central Government Ministries, Departments and participating Union Territory authorities, wherever applicable.
Unlike many Indian States, the Andaman and Nicobar Islands do not have an elected Chief Minister or Legislative Assembly. The Union Territory is administered by a Lieutenant Governor appointed by the President of India. Therefore, citizens should use the official LG Help Desk for grievances relating to the Andaman and Nicobar Administration.
The LG Help Desk is an initiative of the Lieutenant Governor's Office and has been developed by the National Informatics Centre (NIC), Andaman State Unit. Grievances submitted through the portal are forwarded to the concerned departments of the Andaman and Nicobar Administration for necessary action, while citizens can monitor the progress of their complaints online using a unique grievance reference number.
Quick Facts
| Detail | Information |
|---|---|
| Service | Andaman and Nicobar Public Grievance Redressal |
| Official Grievance Portal | LG Help Desk (Citizen Grievance Filing & Redressal System) |
| Register Grievance | Register Online |
| Track Grievance Status | Track Status |
| CPGRAMS | https://pgportal.gov.in (Additional grievance platform) |
| Administration Portal | https://andamannicobar.gov.in |
| eDistrict Portal | https://edistrict.andamannicobar.gov.in |
| Grievance Query Email | [email protected] |
| Administration Secretariat | Secretariat Building, AHW Colony, Shadipur, Port Blair, Andaman and Nicobar Islands – 744101 |
| Administration Phone | 03192-236572 |
| Administration Email | [email protected] |
| Developed By | National Informatics Centre (NIC), Andaman State Unit |
| Districts Covered | South Andaman, North and Middle Andaman, and Nicobar |
| Application Fee | No application fee. |
Understanding the Andaman and Nicobar Administration
The Andaman and Nicobar Islands are a Union Territory without a Legislative Assembly. The Union Territory is administered by a Lieutenant Governor appointed by the President of India. Public grievances relating to the Andaman and Nicobar Administration are primarily handled through the official LG Help Desk (Citizen Grievance Filing & Redressal System).
The Administration also participates in the Centralised Public Grievance Redress and Monitoring System (CPGRAMS). While the LG Help Desk is intended for grievances relating to departments of the Andaman and Nicobar Administration, CPGRAMS can also be used for grievances relating to Central Government Ministries, Departments and participating Union Territory authorities, wherever applicable.
What is the LG Help Desk?
The LG Help Desk (Citizen Grievance Filing & Redressal System) is the official online grievance portal of the Andaman and Nicobar Administration. Developed by the National Informatics Centre (NIC), Andaman State Unit, the portal enables citizens to register and monitor public grievances online.
Through the LG Help Desk, citizens can:
- Submit grievances relating to departments of the Andaman and Nicobar Administration.
- Receive a unique grievance reference number after successful submission.
- Track the status of their grievances online.
- Submit clarifications relating to an existing grievance, wherever required.
- Monitor the latest action taken by the concerned department.
Types of Complaints You Can Submit
The LG Help Desk is intended for grievances relating to departments and public offices of the Andaman and Nicobar Administration. Common examples include:
- Revenue, land records and Tehsil administration matters.
- Public Distribution System (PDS), ration card and Civil Supplies issues.
- Electricity supply and power-related services.
- Roads, public infrastructure and Public Works Department (PWD) services.
- Water supply, sanitation and other civic services.
- Government hospitals, healthcare facilities and public health services.
- School education and other education-related matters.
- Port, shipping and transport-related public services.
- Tourism-related public services.
- Forest and environmental administration matters.
- Delay or non-receipt of Government welfare scheme benefits.
- Administrative issues relating to Government offices and departments.
Complaints That Should Not Be Submitted
The LG Help Desk is meant for public grievances. Generally, the following matters should not be submitted through the portal:
- Cases pending before any court, tribunal or judicial authority.
- Applications under the Right to Information (RTI) Act, 2005.
- Service matters relating to Government employees.
- Private disputes between individuals that do not involve a Government department.
- Fresh applications for certificates, licences or Government services that should be submitted through the prescribed service portal.
If your grievance relates to a Central Government Ministry, Department or organisation, you should use the official CPGRAMS portal at https://pgportal.gov.in and select the appropriate Ministry or Department while submitting your grievance.
How to Register and File a Complaint on the LG Help Desk Portal
The LG Help Desk (Citizen Grievance Filing & Redressal System) is the primary online grievance portal of the Andaman and Nicobar Administration. Follow these steps to submit your grievance.
- Visit the official LG Help Desk portal at https://db.and.nic.in/lghelpdesk/.
- Click on Lodge Grievance available on the homepage.
- Fill in the grievance form with the required details, including your name, mobile number, email address, complete postal address and district.
- Select the appropriate Grievance Category, Sub-category and the concerned Government department or office.
- Write a clear description of your grievance. Mention important dates, previous correspondence, names of the concerned office (if known) and the relief you expect.
- Upload supporting documents, photographs or other relevant files wherever applicable.
- Carefully review all the information before submitting the grievance.
- Click Submit to complete the grievance registration process.
- After successful submission, the portal generates a unique grievance reference number. Keep this number safely, as it will be required for tracking your grievance and submitting any clarification in the future.
The LG Help Desk also provides a Clarification on Grievance Filed facility, allowing citizens to submit additional information relating to an existing grievance without filing a fresh complaint.
How to Track Your Grievance Status
- Visit the official LG Help Desk portal at https://db.and.nic.in/lghelpdesk/.
- Click on Track Grievance.
- Enter your grievance reference number in the required field.
- Submit the details to view the latest status and action taken on your grievance.
How to Submit a Clarification
If additional information is required after submitting your grievance, or you wish to provide further clarification, you can use the Clarification on Grievance Filed option available on the LG Help Desk portal.
- Open the LG Help Desk portal.
- Click Clarification on Grievance Filed.
- Enter your grievance reference number.
- Provide the additional information or clarification requested.
- Submit the clarification for further processing by the concerned department.
How to File a Grievance Through CPGRAMS
Citizens may also use the Centralised Public Grievance Redress and Monitoring System (CPGRAMS) for grievances relating to Central Government Ministries, Departments and participating Union Territory authorities, wherever applicable.
- Visit the official CPGRAMS portal at https://pgportal.gov.in.
- Click Lodge Public Grievance.
- If you are a new user, complete the registration process using your mobile number and email address. Existing users can sign in with their credentials.
- Select the appropriate Ministry, Department or Andaman and Nicobar Administration, wherever applicable.
- Choose the concerned department from the available list.
- Enter your personal details and complete postal address.
- Describe your grievance clearly and upload supporting documents, wherever applicable.
- Review the information entered and submit the grievance.
- After successful submission, CPGRAMS generates a unique grievance registration number. Keep this number safely for future reference and status tracking.
How to Contact the Andaman and Nicobar Administration
If you wish to submit a written representation or contact the Administration regarding your grievance, you may use the officially published contact details below.
- Address: Secretariat Building, AHW Colony, Shadipur, Port Blair, Andaman and Nicobar Islands – 744101
- Telephone: 03192-236572
- Email: [email protected]
- Grievance Query Email: [email protected]
What to Do if Your Grievance Is Not Resolved
If your grievance remains unresolved or you are not satisfied with the action taken, you can take the following steps.
- Use the Track Grievance option on the official LG Help Desk portal to check the latest status of your complaint.
- If additional information is required, use the Clarification on Grievance Filed facility available on the LG Help Desk portal instead of submitting a duplicate grievance.
- Contact the concerned department or the Andaman and Nicobar Administration using the officially published contact details and quote your grievance reference number while seeking an update.
- If your grievance relates to a Central Government Ministry, Department or a participating Union Territory authority, you may also use the grievance redressal and appeal facilities available on CPGRAMS, wherever applicable.
- If required, you may submit a fresh grievance with additional facts or supporting documents that were not included in your earlier submission.
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