Nagaland CM Helpline: Contact Number, Email & Complaint Guide

The Government of Nagaland does not currently operate a dedicated online Chief Minister (CM) Helpline portal like several other states. However, citizens can contact the Chief Minister's Secretariat or the Chief Minister's Office (CMO) using the official contact details published by the Government of Nagaland for submitting representations, grievances or official correspondence.

For public grievances relating to specific government departments, citizens should also approach the concerned department or use the grievance mechanism notified by the Government from time to time. Official contact details of the Chief Minister's Secretariat are provided below for communication with the Chief Minister's Office.

Quick Facts

How Public Grievances Are Handled in Nagaland

The Government of Nagaland does not currently operate a dedicated Chief Minister (CM) Helpline portal with online complaint registration. Citizens may submit representations or grievances to the Chief Minister's Office (CMO) using the officially published contact details. Complaints relating to specific government departments should generally be addressed to the concerned department or the appropriate district authority for examination and necessary action.

For online public grievance registration, the Nagaland State Portal provides a Raise a Grievance option that redirects users to the Government of India's Centralised Public Grievance Redress and Monitoring System (CPGRAMS). Through this platform, citizens can submit grievances relating to Nagaland Government departments and track their status online.

At the district level, citizens may also approach the office of the Deputy Commissioner (DC), which serves as the primary administrative authority for grievance handling and coordination with government departments. Depending on the nature of the issue, complaints may also be submitted directly to the concerned department or other competent authority.

Types of Complaints You Can Submit

Citizens can submit grievances relating to various departments and public services of the Government of Nagaland. Some common complaint categories include:

• Revenue, land records, mutation and other land-related matters.
• Ration cards, food supplies and Public Distribution System (PDS).
• Delay or non-receipt of benefits under government welfare schemes.
• Electricity supply and power distribution-related issues.
• Drinking water supply and Public Health Engineering services.
• Roads, bridges and other public infrastructure.
• Government hospitals and public healthcare services.
• School education and higher education-related grievances.
• Administrative issues relating to government offices.
• Complaints regarding delays, negligence or deficiency in government services.

Complaints That Cannot Be Submitted

The grievance mechanism is intended for public grievances only. Generally, the following matters should not be submitted:

• Applications under the Right to Information (RTI) Act, 2005.
• Matters that are pending before any court, tribunal or judicial authority.
• Private disputes between individuals that do not involve a government department.
• Fresh applications for certificates, licences or other government services that have separate application procedures.

For complaints relating to corruption or misconduct by public servants, citizens may approach the Nagaland Lokayukta through its official website at https://lokayukta.nagaland.gov.in.

For applying for government certificates and notified citizen services, applicants should use the official eDistrict Nagaland portal at https://edistrict.nagaland.gov.in or the Nagaland Unified Services Portal at https://services.nagaland.gov.in.

Ways to Contact the Nagaland Chief Minister's Office

Citizens can contact the Chief Minister's Office (CMO), Government of Nagaland, through multiple official communication channels depending on the nature of their representation or grievance.

1. By Telephone

You may contact the Chief Minister's Office during official working hours using the published telephone numbers:

• Chief Minister's Secretariat: 0370-2270119, 0370-2270097, 0370-2270059
• Chief Minister's Office: 0370-2241735, 0370-2241734
• Chief Minister's Residential Office: 0370-2270013, 0370-2270000, 0370-2270061

2. By Email

You can also send your representation or grievance by email using the official email addresses published by the Government of Nagaland.

• Chief Minister's Secretariat: [email protected]
• Chief Minister's Residential Office: [email protected]

3. By Post or In Person

You may submit a written representation by post or visit the Chief Minister's Secretariat during office hours. Your application should clearly mention your name, complete postal address, mobile number, details of the concerned department and a brief description of the grievance.

Postal Address

Chief Ministers' Secretariat
Nagaland Civil Secretariat
Thizama Road
Kohima, Nagaland – 797001

4. Through the Concerned Government Department

If your grievance relates to a specific government department, district office or public service, it is advisable to first approach the concerned department or district authority. This often helps in resolving the issue more quickly before approaching the Chief Minister's Office.

Nagaland Lokayukta for Corruption Complaints

If your complaint relates to corruption, abuse of official position or misconduct by a public servant, you may approach the Nagaland Lokayukta. The Lokayukta is an independent statutory authority that examines complaints falling within its jurisdiction under the applicable law.

Official Website: https://lokayukta.nagaland.gov.in

General public grievances relating to government services should be taken up with the concerned department or the Chief Minister's Office, while complaints involving corruption or abuse of office may be submitted to the Nagaland Lokayukta.

Nagaland Right to Service Act, 2012

The Nagaland Right to Service Act, 2012 aims to ensure that notified public services are delivered to citizens within the prescribed time limits. The Act covers various government services notified by the State Government and specifies the designated officers responsible for providing those services.

If a notified service is not delivered within the prescribed time or an application is rejected without valid reasons, an applicant may file an appeal before the competent appellate authority in accordance with the provisions of the Act and the applicable rules.

The Act promotes transparency, accountability and timely delivery of public services by providing a structured mechanism for grievance redressal and appeals relating to notified services.

When Should You Contact the Chief Minister's Office?

You may consider contacting the Chief Minister's Office when your grievance has not been resolved by the concerned department despite repeated representations, or when the matter involves significant public interest requiring higher-level attention. Wherever possible, it is advisable to first approach the concerned department or district authority before contacting the Chief Minister's Office.

Important Tips Before Submitting Your Complaint

• Clearly mention the name of the concerned department or office.
• Explain the issue in simple and chronological order.
• Attach copies of supporting documents, acknowledgements or previous correspondence, if available.
• Mention your mobile number, email address and complete postal address for future communication.
• Keep photocopies or scanned copies of all documents submitted for your records.
• If you send your representation by post, consider using Registered Post or Speed Post so that you have proof of delivery.