Telangana CM Helpline: Full Guide on Prajavani Complaint Process, Status

Telangana operates its public grievance redressal mechanism through Prajavani, which means People's Voice in Telugu. The initiative enables citizens to submit complaints and petitions directly to the Government of Telangana for appropriate action. Prajavani is conducted at the state level in Hyderabad as well as at district-level grievance meetings under the supervision of District Collectors.

Earlier, citizens could submit complaints online through the CPGRAMS Telangana portal (cpgrams.ts.nic.in). However, the Government of Telangana has officially discontinued this portal. The portal now displays a notice stating that it has been discontinued as per Letter No. 16/Plg/Prajavani/2026 dated 01 June 2026 issued by the State Nodal Officer for Prajavani. Citizens should therefore follow the latest grievance registration process notified by the Government of Telangana.

The Prajavani programme was launched on 8 December 2023 following the formation of the new state government under Chief Minister Revanth Reddy. Public grievance sessions are organised at the Jyotirao Phule Praja Bhavan in Hyderabad, where citizens can submit representations directly to officials. Similar grievance meetings are also conducted at the district level under the respective District Collectors.

In April 2026, the Chief Minister directed officials to expand the Prajavani programme beyond district headquarters by extending it to the Revenue Division level, with a long-term plan to cover Mandal-level offices so that citizens from remote areas can access grievance redressal services closer to their place of residence.

Quick Facts

Telangana Prajavani and the Discontinued State CPGRAMS Portal

Many citizens still search for the Telangana CM Helpline Portal or cpgrams.ts.nic.in. However, the Government of Telangana has officially discontinued this portal. The website now displays a notice stating that it has been discontinued as per Letter No. 16/Plg/Prajavani/2026 dated 01 June 2026 issued by the State Nodal Officer for Prajavani.

If you come across older websites explaining how to register complaints through cpgrams.ts.nic.in, remember that those instructions are no longer applicable. Citizens should instead follow the latest grievance redressal mechanism notified by the Government of Telangana.

The Government continues to organise Prajavani, a public grievance programme where citizens can submit petitions directly to government officials during scheduled grievance sessions.

What is the Prajavani Programme?

Prajavani is the Government of Telangana's public grievance redressal initiative that enables citizens to present their complaints, requests and public service issues directly before the concerned authorities. The objective is to provide an accessible platform where grievances can be received, examined and forwarded to the appropriate departments for necessary action.

The programme was launched on 08 December 2023 after the formation of the new state government. State-level grievance sessions are organised at Jyotirao Phule Praja Bhavan in Hyderabad, while district-level grievance meetings are conducted under the supervision of the respective District Collectors.

To improve public access, the Government has also announced the expansion of Prajavani beyond district headquarters by extending grievance meetings to the Revenue Division level, with a proposal to gradually cover Mandal-level offices.

State-Level Prajavani at Praja Bhavan

Citizens who wish to submit their grievances at the state level may attend the Prajavani programme conducted at Jyotirao Phule Praja Bhavan, Punjagutta, Hyderabad. During these sessions, officials from different government departments receive petitions and forward them to the concerned authorities for examination and further action.

• Venue: Jyotirao Phule Praja Bhavan, Punjagutta, Hyderabad
• Programme Days: Tuesday and Friday (as notified by the Government)
• Reporting Time: Citizens should reach the venue sufficiently before the commencement of the programme.
• Who can attend: Any citizen having a grievance relating to a Telangana State Government department or service.

District-Level Prajavani

Citizens who are unable to travel to Hyderabad can submit their grievances during district-level Prajavani meetings organised by the District Administration. These meetings are conducted under the supervision of the District Collector, enabling people to raise issues closer to their place of residence.

Since the schedule of district grievance meetings may vary from district to district, citizens should verify the latest dates and timings through their respective District Collector's official website before visiting.

What Types of Grievances Can You Submit Through Prajavani?

Prajavani is intended to help citizens raise grievances related to services and departments under the Government of Telangana. If you have already approached the concerned office but your issue remains unresolved, you may submit a representation through the Prajavani grievance redressal mechanism.

Depending on the nature of the issue, grievances may relate to one of the following areas:

• Revenue matters such as land records, mutation, surveys and other revenue administration issues.
• Municipal services including sanitation, drainage, roads, street lighting and other civic infrastructure.
• Government welfare schemes where eligible benefits have not been received.
• Education-related matters involving government schools, colleges and scholarships.
• Public health services, government hospitals and primary health centres.
• Agriculture and farmer welfare programmes.
• Transport and other state government public services.
• Complaints regarding delays, negligence or administrative issues in state government offices.
• Public utility and infrastructure-related grievances handled by Telangana Government departments.

The concerned department examines each grievance according to the applicable rules and forwards it to the competent authority for necessary action.

Grievances That Should Not Be Submitted Through Prajavani

Not every matter falls within the scope of the Telangana Government's public grievance mechanism. Citizens should avoid submitting complaints that are outside its jurisdiction.

• Cases that are already pending before any court or judicial authority.
• Private disputes between individuals.
• Requests falling under the Right to Information (RTI) Act.
• Matters relating to Central Government departments or organisations that are outside the jurisdiction of the Government of Telangana.
• Issues that are required to be resolved under a separate statutory or legal process.

If your grievance relates to a Central Government department or organisation, you should use the Central Public Grievance Portal (CPGRAMS) available at https://pgportal.gov.in.

Information to Keep Ready Before Submitting Your Grievance

Keeping complete information ready before attending a Prajavani session or submitting a grievance helps officials understand the issue quickly and process it more efficiently.

• Your full name and complete postal address.
• A valid mobile number for future communication.
• Email address, if available.
• Name of the concerned department or government office.
• A clear and concise description of your grievance.
• Copies of supporting documents, acknowledgements or previous correspondence, if any.
• Any reference number related to earlier applications or complaints.

Wherever possible, attach supporting documents to help the concerned department verify your grievance more effectively.

Important Tips Before Submitting a Complaint

• Clearly mention the department and office against which you are raising the grievance.
• Describe the issue in chronological order and include important dates wherever applicable.
• Attach only relevant supporting documents.
• Avoid submitting the same grievance multiple times, as duplicate representations may delay processing.
• Keep a copy of the acknowledgement or reference number provided after your grievance is accepted.

How to Submit a Complaint Through Telangana Prajavani

Since the Telangana CPGRAMS portal (cpgrams.ts.nic.in) has been officially discontinued, citizens should follow the current grievance submission process notified by the Government of Telangana. At present, grievances can be submitted during Prajavani public grievance sessions organised by the Government.

1. Prepare your grievance application.
   Write a clear application explaining your issue. Mention the department concerned, the events leading to the grievance, and the relief or action you are requesting.
2. Attach supporting documents.
   Carry photocopies of documents that support your grievance, such as acknowledgements, applications, notices, identity proof, receipts, land records or any other relevant records.
3. Visit the notified Prajavani venue.
   Attend the State-level Prajavani programme at Jyotirao Phule Praja Bhavan, Hyderabad, or the grievance meeting organised by your respective District Collector's office on the scheduled date.
4. Submit your representation.
   Officials receiving grievances will examine your application, verify the basic details and forward it to the concerned department for further action.
5. Collect the acknowledgement.
   If an acknowledgement or reference number is issued, keep it safely as it may be required for future correspondence regarding your grievance.
6. Respond to further communication.
   The concerned department may contact you for additional information or supporting documents during the examination of your grievance. Cooperate with the department to avoid unnecessary delays.

What Happens After You Submit Your Grievance?

After your grievance is received, it is forwarded to the concerned Government department or authority for examination. The department reviews the representation, verifies the facts and takes action according to the applicable rules, government orders and departmental procedures.

If additional documents or clarification are required, the concerned office may contact the applicant before finalising the grievance.

How to Check the Status of Your Complaint

The previous online grievance tracking facility available through cpgrams.ts.nic.in is no longer available because the portal has been officially discontinued.

If you have submitted your grievance through the current Prajavani mechanism, you should preserve the acknowledgement or reference details provided at the time of submission. For updates regarding your grievance, contact the office where the representation was submitted or the concerned department handling the matter.

If Your Grievance Remains Unresolved

If your grievance is not resolved within a reasonable period or you are dissatisfied with the action taken, you may submit a fresh representation during a subsequent Prajavani session, enclosing copies of the earlier acknowledgement and all previous correspondence. This helps the concerned authorities review the history of the case before taking further action.

You may also approach the concerned department directly for an update or submit a representation before the competent authority, wherever applicable under the department's grievance redressal procedure.