Arunachal Pradesh CM Helpline: Online Complaint Registration, Tracking & 1076 Helpline

The Government of Arunachal Pradesh operates its official public grievance redressal system through CM Jansunwai, an online platform that enables citizens to submit complaints against government departments, monitor their grievance status and receive updates online. The official portal is available at https://cmejansunwai.arunachal.gov.in.

Citizens can register grievances online, track complaint status, view department-wise information, identify the concerned Nodal Officer and, where applicable, submit an appeal through the same platform. The official helpline number is 1076, which is available during notified working hours from Monday to Friday, 10:00 AM to 5:00 PM.

The CM Jansunwai portal is the only official channel for registering public grievances. The portal also informs users that grievances sent through email are not entertained. Therefore, citizens should submit complaints only through the online portal to ensure proper registration and processing.

For applying for government certificates and other notified citizen services, applicants should use the separate CM-SEVA portal at https://cmeseva.arunachal.gov.in. CM Jansunwai is exclusively meant for grievance redressal, while CM-SEVA is designed for online government service delivery.

The CM Jansunwai portal is administered by the Department of Administrative Reforms, Government of Arunachal Pradesh, and has been developed by the State Council for IT & e-Governance, Department of Information Technology & Communication.

Quick Facts

CM Jansunwai and CM-SEVA: Know the Difference

The Government of Arunachal Pradesh provides two separate online platforms for different purposes. Understanding their roles will help you use the correct portal.

CM Jansunwai (cmejansunwai.arunachal.gov.in) is the official public grievance redressal portal. It is used to submit complaints relating to government departments, delays in public services, administrative lapses, non-receipt of scheme benefits, or other issues requiring grievance redressal.

CM-SEVA (cmeseva.arunachal.gov.in) is the Government's online service delivery portal. Citizens can use it to apply for notified government services, certificates, licences, permissions and various citizen-centric services. If a service application submitted through CM-SEVA is delayed or not processed properly, the grievance may subsequently be raised through CM Jansunwai.

Types of Complaints You Can Submit

Citizens may submit grievances relating to departments and public services of the Government of Arunachal Pradesh. Common complaint categories include:

• Revenue, land records and district administration.
• Public Distribution System (PDS) and ration card-related issues.
• Delay or non-receipt of benefits under government welfare schemes.
• Electricity supply and power-related services.
• Drinking water supply and Public Health Engineering services.
• Roads, bridges and other public infrastructure.
• Government hospitals and public healthcare services.
• School education and higher education-related matters.
• Administrative issues relating to government offices and departments.
• Delay, negligence or deficiency in delivery of government services.

Complaints That Cannot Be Submitted

CM Jansunwai is intended for public grievances. Generally, the following matters should not be submitted through the portal:

• Matters pending before any court, tribunal or judicial authority.
• Applications under the Right to Information (RTI) Act, 2005.
• Service matters relating to government employees.
• Private disputes between individuals that do not involve a government department.
• Fresh applications for certificates or government services that should be submitted through CM-SEVA or the prescribed service portal.
• Grievances sent through email, as the portal specifies that such complaints are not entertained.

Complaints relating to Central Government ministries or departments should be submitted through the official Centralised Public Grievance Redress and Monitoring System (CPGRAMS) at https://pgportal.gov.in, while grievances relating to Government of Arunachal Pradesh departments should be filed through the CM Jansunwai portal.

Information and Documents to Keep Ready Before Filing a Grievance

Keeping the necessary information ready before submitting your grievance will help you complete the registration process quickly and enable the concerned department to examine your complaint without unnecessary delay.

• A valid mobile number for OTP verification and future communication.
• An active email address, if available.
• Your full name and complete postal address, including district and PIN code.
• The name of the Government department or office against which you are filing the grievance. You can view the official department list at https://cmejansunwai.arunachal.gov.in/department_list.php.
• A clear and concise description of the grievance, mentioning important dates, locations and details of the concerned office or authority, wherever applicable.
• Copies of supporting documents such as acknowledgements, application receipts, letters, notices, photographs or any other relevant evidence, if available.

Providing accurate information and uploading relevant supporting documents, wherever applicable, can help the concerned department understand the grievance more effectively and facilitate timely examination of the matter.

How to Register and File a Complaint on CM Jansunwai

Follow the steps below to register and submit your grievance through the official CM Jansunwai portal of the Government of Arunachal Pradesh.

1. Visit the official CM Jansunwai portal at https://cmejansunwai.arunachal.gov.in.
2. Click Login / Register from the top menu.
3. If you are a new user, select the registration option and provide your mobile number and email address. Complete the OTP verification process and create your account.
4. After successful registration, sign in using your registered credentials.
5. Click on Submit Grievance or open https://cmejansunwai.arunachal.gov.in/submit_grievance.php.
6. Select the Government department against which you want to submit the grievance.
7. Enter your personal details, including your name, complete postal address, district, mobile number and other information requested in the application form.
8. Describe your grievance clearly. Mention important dates, the office or authority concerned, previous correspondence (if any) and the relief or action you expect from the department.
9. Upload supporting documents such as acknowledgement receipts, letters, notices, photographs or any other relevant evidence, wherever applicable.
10. Carefully review all the information entered before submitting the grievance.
11. Click Submit to complete the registration process.
12. After successful submission, the portal generates a unique grievance reference number. Save this number carefully, as it will be required to track your grievance and for any future correspondence.

How to Contact the 1076 CM Jansunwai Helpline

The Government of Arunachal Pradesh operates the official 1076 CM Jansunwai Helpline to assist citizens with grievance-related queries.

1. Call 1076 during official working hours (Monday to Friday, 10:00 AM to 5:00 PM).
2. Keep your grievance reference number ready if you have already submitted a complaint.
3. The helpdesk can provide guidance on portal registration, grievance submission, complaint tracking and other portal-related queries.
4. If you experience any technical difficulty while using the portal, you may contact the official helpdesk at [email protected].

Important: The CM Jansunwai portal clearly states that grievances submitted through email are not entertained. Citizens should register complaints only through the official online portal.

How to Track Your Grievance Status

After submitting your grievance, you can check its latest status online at any time.

1. Visit the Track Grievance page at https://cmejansunwai.arunachal.gov.in/track_grievance.php.
2. Enter your grievance reference number in the required field.
3. Submit the details to view the current status of your grievance.
4. The portal displays the latest information available on the grievance, including the department handling the matter and the action taken, wherever applicable.

You can also sign in to your CM Jansunwai account to view the grievances submitted through your account and monitor their progress from your dashboard.

Nodal Officers and Appellate Authorities

Each department covered under the CM Jansunwai portal has a designated Nodal Officer responsible for examining and processing grievances received for that department. Citizens can view the official list of Nodal Officers on the CM Jansunwai portal at https://cmejansunwai.arunachal.gov.in/nodal_off_list.php.

The portal also provides details of the Appellate Authority for each department. If you are dissatisfied with the disposal of your grievance or if the applicable provisions permit an appeal, you may approach the concerned Appellate Authority. The official list is available at https://cmejansunwai.arunachal.gov.in/appellate_auth_list.php.

What to Do if Your Grievance Is Not Resolved

1. Log in to the CM Jansunwai portal or use the Track Grievance facility to check the latest status of your complaint using the grievance reference number.
2. Review the remarks or action taken by the concerned department, if available on the portal.
3. If your grievance remains unresolved or you are not satisfied with the action taken, contact the designated Nodal Officer of the concerned department using the official Nodal Officer directory available on the portal.
4. Where an appeal is permitted, submit your appeal before the concerned Appellate Authority in accordance with the provisions of the CM Jansunwai portal.
5. If you require assistance regarding the grievance process or portal-related issues, contact the official 1076 Helpline during notified working hours.
6. Continue to monitor your grievance status regularly through the CM Jansunwai portal until the matter is finally disposed of.