Karnataka CM Helpline: Register Complaints, Track Status & Helpline 1902

The Karnataka Government operates the Janaspandana Integrated Public Grievance Redressal System (iPGRS) to help citizens submit complaints relating to State Government departments, public services and government offices. Citizens can register their grievances online through the official portal at ipgrs.karnataka.gov.in.

If your purpose is to apply for Government services such as certificates, licences or welfare schemes instead of filing a grievance, you should use the official Seva Sindhu portal at sevasindhuservices.karnataka.gov.in. While Seva Sindhu delivers Government services online, Janaspandana is the dedicated platform for registering and monitoring public grievances.

The grievance system allows citizens to raise complaints against various Karnataka Government departments and track their progress online. The portal also provides facilities such as citizen registration, grievance submission, status tracking and other grievance-related services through a single platform.

Quick Facts

Janaspandana vs Seva Sindhu: Which Portal Should You Use?

Many citizens get confused between the Janaspandana iPGRS portal and the Seva Sindhu portal. Although both are official Karnataka Government platforms, they serve different purposes.

For example, if your Income Certificate, Caste Certificate or another Government service has not been delivered within the prescribed time or your application has not been handled properly, you may first apply through Seva Sindhu. If the issue remains unresolved, you can raise a grievance through the Janaspandana iPGRS portal.

How Does SAKALA Help Citizens?

The Karnataka Guarantee of Services to Citizens Act, 2011, popularly known as SAKALA, provides a legal framework for delivering notified Government services within prescribed timelines. Services covered under the Act are processed with a defined time limit, and applicants receive a GSC (Guarantee of Services to Citizen) Number for tracking their application.

If a notified service is delayed beyond the prescribed time limit without valid reasons, the Act provides a mechanism for fixing accountability on the concerned officer. Citizens facing such delays may also use the official grievance redressal mechanism wherever applicable.

In simple terms, Seva Sindhu is used to apply for Government services, while Janaspandana helps citizens report problems, delays or deficiencies in Government service delivery.

Types of Grievances You Can Submit Through Janaspandana

The Janaspandana Integrated Public Grievance Redressal System allows citizens to submit complaints relating to Karnataka Government departments, public services and notified authorities. Some of the common grievances include:

• Delay in providing Government services covered under the SAKALA framework.
• Revenue and land record issues such as Khata, RTC, mutation and survey-related matters.
• Ration Card, Public Distribution System (PDS) and Food Department complaints.
• Issues relating to State Government welfare schemes and benefits.
• Complaints relating to electricity distribution companies such as BESCOM, MESCOM, HESCOM, GESCOM and CESC.
• Water supply and sanitation issues handled by BWSSB or other local authorities.
• Road maintenance, public infrastructure and civic amenity complaints.
• Administrative complaints relating to Government offices and public officials.
• Municipal Corporation, City Municipal Council, Town Municipal Council and Gram Panchayat related grievances.
• Government hospital, public health and medical service complaints.
• School education, scholarships and other education department related grievances.
• Complaints relating to bribery or misconduct by Government officials, wherever applicable.

Grievances That Should Be Raised Through Other Platforms

Janaspandana is intended for grievances relating to the Karnataka State Government. Depending on the nature of your issue, you may need to approach another authority instead.

• Complaints relating to Central Government departments should be submitted through CPGRAMS.
• Applications under the Right to Information (RTI) Act should be filed through the appropriate RTI mechanism.
• Applications for Government certificates, licences and welfare schemes should be submitted through Seva Sindhu, not Janaspandana.

Documents and Information Required Before Filing a Complaint

Keeping the necessary information ready will help you submit your grievance without interruptions.

• Mobile number for OTP verification.
• Name, address, district and taluk details.
• Name of the concerned department or office.
• Application reference or GSC Number, if the grievance relates to a Government service.
• A clear description of the grievance in Kannada or English.
• Supporting documents or photographs, if available.

How to File a Complaint on Karnataka Janaspandana Portal (Step-by-Step)

You can submit your grievance online through the official Janaspandana Integrated Public Grievance Redressal System (iPGRS). The process is simple and usually takes only a few minutes if you have all the required information ready.

1. Step 1: Open the Official Janaspandana Portal
   Visit https://ipgrs.karnataka.gov.in using your mobile phone, tablet or computer.
2. Step 2: Register Yourself (Only for First-Time Users)
   If you are using the portal for the first time, click New User Registration. Enter your mobile number, complete the OTP verification and fill in the basic details asked by the portal. If you already have an account, simply click Citizen Login and sign in.
3. Step 3: Choose the Option to Register a Grievance
   After logging in, open your dashboard and click the option to Register Grievance. This will open the online complaint form.
4. Step 4: Select the Correct Department
   This is one of the most important steps. Select the Government department or office related to your complaint. For example, if your complaint is about a ration card, choose the concerned Food Department. If it relates to land records, choose the Revenue Department. Selecting the correct department helps your grievance reach the appropriate office without unnecessary delay.
5. Step 5: Enter Your Personal Details
   Fill in the information requested by the portal, such as your name, address, district, taluk and contact details. Make sure these details are correct so the department can contact you if required.
6. Step 6: Explain Your Problem Clearly
   Describe your grievance in simple language. Mention what happened, when the issue started, which office or department is involved and what action you expect from the Government. If your complaint relates to a Government service application, mention the application number or GSC Number, wherever applicable.
7. Step 7: Upload Supporting Documents
   If you have any supporting documents, acknowledgement receipts, photographs or other evidence, upload them with your complaint. These documents help the department understand your grievance more easily.
8. Step 8: Review and Submit
   Before submitting, carefully check all the information you have entered. Once everything is correct, click the Submit button.
9. Step 9: Save Your Reference Number
   After your grievance is successfully submitted, the portal generates a Reference Number (or Grievance Number). Save this number carefully because you will need it to check the complaint status or communicate with the department later.

How to File a Complaint Using the Janaspandana Mobile App

If you do not want to use the Janaspandana website, you can also register your grievance through the official Janaspandana Mobile App. The app allows citizens to submit complaints and track their grievance status directly from their Android smartphone.

Download the official app from the Google Play Store here: Janaspandana Mobile App.

1. Install the app from the Google Play Store and open it.
2. If you are a new user, complete the registration process using your mobile number. Existing users can simply log in with their registered account.
3. Tap the Register Grievance option available on the home screen.
4. Select the concerned Government department and enter the required complaint details.
5. Describe your grievance clearly and upload supporting documents or photographs, if available.
6. Review all the information and tap Submit to register your complaint.
7. After successful submission, the app generates a Reference Number. Save this number carefully because it will be required to track the status of your grievance.

The mobile app is useful if you want to submit a complaint or check its status without visiting the Janaspandana website.

How to Check Janaspandana Complaint Status

After submitting your grievance, you can easily track its progress online through the official Janaspandana iPGRS portal. The portal allows registered users to view the latest action taken on their complaints without visiting any Government office.

1. Visit the Janaspandana iPGRS portal.
2. Click on Citizen Login and sign in using your registered account.
3. Open the Grievance List or My Grievances section from your dashboard.
4. Select the complaint whose status you want to check.
5. You can view the current status of your grievance, the department handling it and any action taken by the concerned authority.

Always keep your Reference Number safely, as it helps you identify your complaint whenever you contact the concerned department or check its status online.

What to Do If Your Issue Is Not Resolved

If your grievance remains unresolved or your Government service is delayed beyond the prescribed time, you should first check whether the concerned department has updated your complaint or application.

For services covered under the SAKALA Act, citizens can use the appeal mechanism available on the official SAKALA portal. The Act provides a framework for addressing delays in notified Government services and fixing accountability wherever applicable.

If your issue relates to a service application submitted through Seva Sindhu, keep your GSC Number ready while seeking assistance or filing an appeal.