Bihar Lok Shikayat Nivaran Portal: How to File a Complaint, Track Status & Appeal Online

The Bihar Right to Public Grievance Redressal Act, 2015 gives residents of Bihar a legal mechanism to seek redressal of grievances relating to State Government departments, schemes, programmes, and public services. Under this Act, citizens have the legal right to submit grievances, receive a hearing, and obtain a decision through the State's public grievance redressal system.

Citizens can file grievances through the official Bihar Lok Shikayat Nivaran Portal at lokshikayat.bihar.gov.in. The portal is administered by the General Administration Department, Government of Bihar, and allows citizens to register grievances, track complaint status, file appeals, and download orders online.

Quick Facts

What Makes Bihar's Grievance Redressal System Different?

The Bihar Right to Public Grievance Redressal Act, 2015 provides citizens with a statutory mechanism to seek redressal of grievances relating to State Government departments, schemes, programmes, and public services. Unlike many grievance portals that operate as administrative platforms, Bihar's grievance redressal system is backed by legislation and prescribes a structured process for hearing, disposal, and appeals.

The Act also prescribes a time limit for grievance disposal and provides for appeals if a citizen is not satisfied with the decision. In applicable cases, the competent authority may impose a penalty on the defaulting Public Grievance Redressal Officer in accordance with the provisions of the Act and the Bihar Right to Public Grievance Redressal Rules, 2016.

What Types of Grievances Can Be Filed?

You can file a grievance under the Bihar Right to Public Grievance Redressal Act, 2015 if it relates to a State Government department, authority, office, scheme, programme, or public service. Common situations include:

• Failure to receive a benefit or service provided by a State Government department.
• Unreasonable delay in providing a government service, benefit, or entitlement.
• Non-compliance with government rules, policies, or prescribed procedures by a public servant.
• Delay in issuing certificates, licences, approvals, or other government documents.
• Pending matters relating to welfare schemes, pensions, scholarships, land records, public distribution system (ration), rural development programmes, education, health services, and other State Government services.

Before filing a grievance, you should normally approach the concerned department or office. If your grievance remains unresolved, you can submit it through the Bihar Lok Shikayat Nivaran Portal for redressal under the provisions of the Act.

What Types of Grievances Cannot Be Filed?

The Bihar Right to Public Grievance Redressal Act, 2015 does not cover certain categories of matters. Your grievance may be rejected or you may be advised to use another appropriate mechanism if it falls under the following categories:

• Applications or requests under the Right to Information (RTI) Act.
• Matters covered under the Bihar Right to Public Services Act or any other statutory mechanism specifically meant for service delivery.
• Service matters relating to Government employees, such as appointments, transfers, promotions, disciplinary proceedings, or other employment-related issues.
• Matters that are pending before or have already been decided by a court, tribunal, or other competent judicial authority.
• Grievances that do not fall within the jurisdiction of the Government of Bihar.

If your grievance relates to a Central Government Ministry or Department, you may submit it through the CPGRAMS Portal available on the Bihar Lok Shikayat website.

What to Keep Ready Before Filing a Grievance

Keeping the required information and supporting documents ready before starting the application will help you complete the grievance registration process smoothly.

• Your full name and a valid mobile number for communication.
• Your complete postal address, including district, subdivision/block, village, ward, or city, as applicable.
• The name of the concerned Government department or office against which you want to file the grievance.
• A brief subject summarising your grievance.
• A clear description of the issue, including the relevant facts, dates, and the relief or action you are seeking.
• Copies of supporting documents, such as acknowledgement receipts, letters, notices, certificates, photographs, or any other relevant evidence, if available.

Providing complete and accurate information along with relevant supporting documents helps the concerned authority examine your grievance more effectively.

How to File a Complaint Online on the Bihar Lok Shikayat Portal

You can register your grievance online through the official Bihar Lok Shikayat Nivaran Portal from your mobile phone or computer. Before starting, keep your mobile number, address, department details, and supporting documents (if any) ready.

1. Open the official Bihar Lok Shikayat Nivaran Portal: lokshikayat.bihar.gov.in.
2. On the home page, click on Register a Grievance (नया परिवाद दर्ज करें).
3. The online grievance registration form will open. Enter your name, mobile number, and other basic details requested on the page.
4. If mobile verification is required, complete the verification process by entering the OTP received on your registered mobile number.
5. Enter your complete address carefully, including your district, subdivision, block, village, ward, or city, as applicable.
6. Select the Government Department and the concerned office against which you want to file the grievance.
7. In the Subject field, write a short title that clearly explains your grievance. For example, "Delay in Pension Payment" or "Ration Card Not Issued".
8. In the Grievance Details section, explain your problem in simple language. Mention when the issue started, what service or benefit has been delayed or denied, which office is responsible, and what action you expect from the department.
9. If you have supporting documents such as acknowledgement receipts, letters, notices, certificates, photographs, or any other relevant evidence, upload them in the prescribed format.
10. Carefully review all the information entered in the application form. If everything is correct, click on the Submit button.
11. After successful submission, the portal generates a Grievance Number (परिवाद संख्या). Save this number carefully, as you will need it to track your grievance, attend hearings (if required), and file an appeal.

How to File a Complaint Through the Bihar Lok Shikayat Helpline

If you are unable to submit your grievance online, you can contact the official toll-free helpline for assistance.

1. Call the Bihar Lok Shikayat toll-free helpline 1800 345 6284 during the official working hours.
2. Provide your name, mobile number, address, and the details of your grievance to the customer support executive.
3. Answer any additional questions asked to help identify the concerned department or office.
4. Follow the instructions provided by the helpline executive regarding grievance registration or the next steps in the process.

How to Submit a Complaint Offline

If you do not wish to apply online, you can submit your grievance in person or by post to the concerned Public Grievance Redressal Officer (PGRO).

1. Download the prescribed grievance application form from the official portal, or obtain a printed copy from the Grievance Redressal Centre.
2. Fill in all the required details, including your personal information, the concerned department, and complete details of your grievance.
3. Attach copies of any supporting documents that may help the authority examine your grievance.
4. Submit the completed application to the concerned Public Grievance Redressal Officer (PGRO) at the Sub-Division or District Grievance Redressal Centre, or send it by post to the appropriate office.
5. Keep the acknowledgement or reference details safely for future communication regarding your grievance.

How to Check Your Complaint Status

After submitting your grievance, you can monitor its progress online through the Bihar Lok Shikayat Nivaran Portal.

1. Visit the official portal: lokshikayat.bihar.gov.in.
2. On the home page, click on Know the Status of Grievance (परिवाद की स्थिति जानें).
3. Enter your Grievance Number (परिवाद संख्या) in the required field.
4. Enter the security code (Captcha) displayed on the screen.
5. Click on the Search button.
6. The portal will display the latest status of your grievance. Depending on the stage of the case, you may also be able to view hearing details, orders passed, or other updates available on the portal.

If you need assistance, you may also contact the Bihar Lok Shikayat toll-free helpline 1800 345 6284 and provide your Grievance Number for support.

What Happens After You File a Grievance?

Once your grievance is successfully registered, it is processed under the provisions of the Bihar Right to Public Grievance Redressal Act, 2015. The concerned Public Grievance Redressal Officer (PGRO) examines the grievance and takes action in accordance with the Act and the Bihar Right to Public Grievance Redressal Rules, 2016.

1. Registration: Your grievance is registered on the portal and a unique Grievance Number is generated.
2. Examination: The concerned Public Grievance Redressal Officer examines the grievance and may obtain reports or records from the concerned department.
3. Hearing: Where required under the proceedings, the applicant and the concerned government authority may be given an opportunity to be heard.
4. Decision: The Public Grievance Redressal Officer passes an order after examining the available records and submissions.
5. Communication of Order: The final order is made available to the applicant through the prescribed process, and it can also be viewed or downloaded from the portal wherever applicable.

The Act prescribes a time limit for disposal of grievances. If you are not satisfied with the decision or your grievance is not disposed of within the prescribed period, you have the right to file an appeal under the Bihar Right to Public Grievance Redressal Act, 2015.

How to File an Appeal If You Are Not Satisfied

If you are not satisfied with the order passed by the Public Grievance Redressal Officer (PGRO), or if your grievance is not disposed of within the prescribed time, the Bihar Right to Public Grievance Redressal Act, 2015 provides a two-stage appeal mechanism.

How to File the First Appeal

1. Visit the official Bihar Lok Shikayat Nivaran Portal: lokshikayat.bihar.gov.in.
2. Click on Register First/Second Appeal (प्रथम/द्वितीय अपील दर्ज करें) available on the homepage.
3. Select the First Appeal option.
4. Enter your Grievance Number (परिवाद संख्या) and complete the required details.
5. Clearly explain why you are not satisfied with the order passed by the Public Grievance Redressal Officer or mention that your grievance has not been disposed of within the prescribed period, if applicable.
6. Upload supporting documents, if required.
7. Review the information carefully and click on Submit.
8. The First Appeal should ordinarily be filed within 30 days from the date of the order passed by the Public Grievance Redressal Officer or from the expiry of the prescribed period, as applicable under the Act.

How to File the Second Appeal

If you are not satisfied with the decision of the First Appellate Authority, you may file a Second Appeal through the same portal.

1. Open the Bihar Lok Shikayat Nivaran Portal.
2. Click on Register First/Second Appeal (प्रथम/द्वितीय अपील दर्ज करें).
3. Select the Second Appeal option.
4. Enter the details of your original grievance and First Appeal.
5. State the reasons why you are not satisfied with the First Appellate Authority's decision.
6. Upload any supporting documents, if necessary.
7. Review all the information and submit your appeal.
8. The Second Appeal should ordinarily be filed within 45 days from the date of the First Appellate Authority's order, as provided under the Act.

The appeal authorities examine the records, hear the parties wherever required, and pass orders in accordance with the Bihar Right to Public Grievance Redressal Act, 2015 and the Bihar Right to Public Grievance Redressal Rules, 2016.

How to Download the Final Order

Once your grievance or appeal has been decided, you can download the web copy of the order from the official portal.

1. Visit the Download Web Copy page.
2. Enter your Grievance Number (परिवाद संख्या).
3. Enter the security code (Captcha) displayed on the screen.
4. Click on the Download button.
5. If the order has been uploaded, the portal will generate the web copy, which you can save or print for future reference.

How to File Complaints Against Central Government Departments

The Bihar Lok Shikayat Nivaran Portal is meant for grievances relating to the Government of Bihar and its departments. Complaints against Central Government Ministries or Departments should not be filed under the State grievance redressal system.

If your grievance relates to organisations such as the Income Tax Department, EPFO, Indian Railways, India Post, Passport Seva, UIDAI, or any other Central Government Ministry or Department, you should use the CPGRAMS link available on the Bihar portal or visit the official CPGRAMS Portal directly to register your grievance.