Skip to content

Privacy Policy: India Customer Care EPFO Guide

By Kusum · Reviewed by Harish, Labour Consultant, Delhi on · Updated

Share:WhatsAppFacebookXTelegramLinkedIn
All guides ↓

Independent guide by India Customer Care. We are not EPFO. Use only the official EPFO portals and the UMANG app for your account, and never share your password or OTP with anyone.

On this page
  1. The short version
  2. Visit statistics
  3. Report / Feedback, Contact us and Subscribe
  4. Site search (Google)
  5. Share buttons
  6. Cookies and technical information
  7. "Show only what applies to you" and calculators
  8. Google AdSense and advertising
  9. Keeping, correcting and deleting your information
  10. Links to other websites and changes to this policy
  11. Sources

This policy covers the EPFO guide at g.indiacustomercare.com/epfo/ (the member and employer sections), its language versions, its calculators and its Report, Contact and Subscribe forms. It does not cover other India Customer Care websites or any official EPFO website or app.

The short version

Visit statistics

A page visit is recorded only after you tap, click, press a key or scroll on a page. Simply opening a page records nothing. Each record holds:

After that first interaction, other pages you open in the same browser tab within 30 minutes are recorded too. To do this, a short timing marker is kept in your browser's sessionStorage. It is not a cookie, holds no identifier and is deleted when you close the tab. Bots and automated browsers are filtered out: your browser's user agent is checked for this but is not stored. Records are kept in a server log shared by the India Customer Care guides on this server. The log is not publicly accessible. We use it only to count visits per page, device and country.

Report / Feedback, Contact us and Subscribe

Report / Feedback

The Report form asks for an optional subject and your comments. With them we store the page address, the date and time, your IP address, your country (from Cloudflare) and your browser's user agent. We use these to fix the guide and to stop abuse.

Contact us

The Contact form asks for your name, mobile number and email (all optional) and your comment. We store them with the date and time, your IP address, country and browser user agent, and use them only to read and answer your message. If you give an email address, we may reply to it.

Subscribe

Subscribe stores your email address, the updates you chose, the page you were on, your language, your IP address and your country. We are not sending any emails yet. Before the first update email we will ask you to confirm your address, and every email will have an unsubscribe link.

All three forms use a simple arithmetic question generated on our own server; no third-party CAPTCHA is used. Messages are saved as files on our server that are not publicly accessible. Report and Contact messages are also emailed to our team, at most 4 emails an hour and 10 a day; messages beyond that are kept on the server and read there. The same message sent again within a minute is ignored. UAN, Aadhaar, PAN, VID and bank account numbers typed into the message text are masked automatically, but please do not type them.

The search box at the top of every page is Google Programmable Search Engine. It is loaded from Google on every page, so Google receives technical information such as your IP address and browser details when a page opens. Your search words go to Google only when you search. Google shows the results, may show ads with them and may use cookies, under Google's privacy policy.

Share buttons

The share buttons are plain links. No social media code is loaded on our pages. If you tap one, the chosen service (for example WhatsApp or Facebook) opens and its own privacy policy applies.

Cookies and technical information

Our pages set no cookies of their own. Like any website, our hosting and our network provider Cloudflare process technical information such as IP addresses, requested pages, times and browser details to deliver and protect the site.

"Show only what applies to you" and calculators

Many pages let you pick your situation (for example your PF wage band or whether you are still working) so that parts that do not apply fold away. Your choices are saved in your browser's localStorage under the name "ep-facets" so that other pages of this guide can use them. They never leave your device, contain no personal identifier and are not cookies. Click "Show everything" on any page, or clear this site's data in your browser, to remove them. The calculators keep nothing: the numbers you type are used only on the page and are gone when you leave it.

Google AdSense and advertising

Advertising is currently switched off on this EPFO guide. If we switch on Google AdSense in future, this section applies:

Learn more about how Google uses information from sites that use its services and about Google's advertising technologies.

Keeping, correcting and deleting your information

Messages and sign-ups are kept until we no longer need them to answer you, improve the guide or prevent abuse. Copies in email and server backups may be kept longer. Only the people who run this guide and our hosting and email providers can access them. To have a message or sign-up corrected or deleted, write to us through the Contact us form and give enough detail to find it, without sending identity documents.

Links to other websites and changes to this policy

EPFO's websites, the UMANG app and other websites we link to have their own privacy policies. We will update this page when our features or data handling change; the date at the top shows the latest version.

Sources