EPFO WhatsApp Service: PF Balance, Passbook and Safe Use
All guides ↓Independent guide by India Customer Care. We are not EPFO. Use only the official EPFO portals and the UMANG app for your account, and never share your password or OTP with anyone.
On this page
Since 1 November 2026, EPFO's verified WhatsApp account gives your PF balance, your last five transactions and passbook information, and helps with PMVBRY. You confirm with an OTP to your UAN-registered mobile. It cannot be used to withdraw or file claims.
What you can do on WhatsApp
| Available | Not available |
|---|---|
| PF balance Last five transactions Passbook information Help with PMVBRY requirements | Withdrawals and claims KYC changes Transfers Grievances |
How to start
- Save EPFO's official number in your contacts
- Check the verified business badge
- Send "Hi" and choose a language
- OTP to your UAN-registered mobile
- Balance, transactions or passbook in the chat
- Get the number only from an official source: EPFO's website (epfo.gov.in) or its official social media. Newspapers on 4 Nov 2026 reported it as +91 87964 41800; EPFO's own press release did not print a number, so check before you save it.
- Open the chat and look for WhatsApp's verified business badge next to the EPFO name.
- Send Hi, choose your language, then the service you want.
- Enter the OTP sent to the mobile registered with your UAN. The OTP is only ever typed into this chat. Never tell it to a person.
You'll know it worked when the chat shows your member ID and balance.
Avoid fake EPFO accounts
- EPFO does not send messages asking you to pay a fee, "unlock" your PF or share your password.
- Don't open links or APK files sent on WhatsApp in EPFO's name.
- If someone messages you first claiming to be EPFO, block and report the number in WhatsApp.
If the WhatsApp service doesn't reply
Users reported delays on the first days after launch. If it doesn't respond:
- Make sure you are writing from, or receiving the OTP on, the mobile registered with your UAN.
- Wait a few minutes before requesting another OTP.
- Type Hi again to restart the menu.
- Meanwhile, use the missed call, SMS, UMANG or e-passbook.
Frequently asked questions
Can I withdraw PF or file a claim on WhatsApp?
No. The WhatsApp service gives balance, the last five transactions, passbook information and PMVBRY help. Claims are filed on the member portal or UMANG.
Will EPFO ever message me first on WhatsApp asking for details?
Do not trust any unexpected message asking for your UAN password, OTP, Aadhaar, bank details or a payment. EPFO does not ask for these.
Is the old EPFO WhatsApp helpline the same service?
No. EPFO also lists a WhatsApp helpline number for each regional office for grievances. The service launched on 1 Nov 2026 is a separate, verified account for balance and passbook.
Sources
- PIB, 1 Nov 2026: EPFO's 74th Foundation Day (verified WhatsApp service: balance, last five transactions, passbook, PMVBRY help).
- EPFO: Contact us (regional office WhatsApp helplines), accessed 5 Nov 2026.
- EPFO passbook site (warning about calls asking for personal details).