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EPFO Member Login: Forgot Password and Locked Account

By Kusum · Reviewed by Harish, Labour Consultant, Delhi on · Updated

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Independent guide by India Customer Care. We are not EPFO. Use only the official EPFO portals and the UMANG app for your account, and never share your password or OTP with anyone.

On this page
  1. Log in
  2. Reset a forgotten password
  3. Login problems
  4. Frequently asked questions
  5. Sources

Log in at the EPFO member portal with your 12-digit UAN, password and captcha. Forgot the password? Click Forgot Password, enter your UAN, verify your details and set a new one with an OTP to your registered mobile. Your UAN must be activated first.

Log in

  1. Open the member portal.
  2. Enter your UAN (not the member ID), your password and the captcha.
  3. If asked, enter the OTP sent to your registered mobile.

Reset a forgotten password

  1. Forgot Password: enter UAN and captcha
  2. Confirm name, date of birth and gender
  3. OTP to the registered mobile (or a new Aadhaar-linked mobile)
  4. Set a new password and log in
YouEPFO
  1. Click Forgot Password on the member portal and enter your UAN and the captcha.
  2. Confirm whether the registered mobile shown is still yours.
  3. Yes: enter the OTP and set a new password. No: enter your name, date of birth and gender, verify with Aadhaar, and give a new mobile number to receive the OTP.
  4. Use a strong password (letters, numbers and a symbol) and don't share it with anyone.

Login problems

ProblemFix
Invalid username or passwordUse the UAN, not the member ID; check Caps Lock; reset the password
Account locked after wrong attemptsWait a while, then use Forgot Password
UAN not activatedActivate it on UMANG
OTP not receivedCheck the registered mobile; wait before asking again; use the new-mobile option
Portal not loadingTry later or use UMANG; EPFO sometimes runs maintenance

Frequently asked questions

Can I log in with Aadhaar instead of UAN?

Use your UAN and password on the member portal. If you only have your Aadhaar, first find your UAN with Know Your UAN, or use UMANG with an OTP.

Why does it say invalid username or password?

Check that you typed the 12-digit UAN, not a member ID, and that Caps Lock is off. After repeated failures the account locks; reset the password with Forgot Password.

My registered mobile number is no longer with me. How do I reset the password?

Forgot Password lets you verify with your details and send the OTP to a new number linked to your Aadhaar. If that fails, ask your employer or raise a grievance.

Sources