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File an EPFO Grievance on EPFiGMS and Escalate It

By Kusum · Reviewed by Harish, Labour Consultant, Delhi on · Updated

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Independent guide by India Customer Care. We are not EPFO. Use only the official EPFO portals and the UMANG app for your account, and never share your password or OTP with anyone.

On this page
  1. Lodge a grievance
  2. Write it so it gets solved
  3. If it isn't resolved
  4. Frequently asked questions
  5. Sources

Lodge PF complaints on EPFiGMS (epfigms.gov.in, also in UMANG). Choose your type (PF member, pensioner, employer, others), verify with an OTP, pick the PF number and category, describe the problem in a few clear lines, and attach proof. You get a registration number by SMS and email. No reply? Send a reminder, then escalate to CPGRAMS.

Lodge a grievance

  1. EPFiGMS: Register Grievance
  2. Choose PF member, pensioner, employer or others
  3. OTP to your registered mobile
  4. Pick the PF number, category; describe; attach proof
  5. Registration number by SMS and email
YouEPFO

Write it so it gets solved

If it isn't resolved

  1. Use Send reminder on EPFiGMS with the registration number.
  2. Call 1800-118-005 or visit the regional office (or a Nidhi Aapke Nikat camp).
  3. Escalate on CPGRAMS to the Ministry of Labour and Employment, quoting the EPFiGMS number.
  4. For information about your case, you can also file an RTI application through EPFO's RTI page.

Frequently asked questions

How long does EPFO take to resolve a grievance?

It varies by office and issue. If there is no useful reply in about 30 days, send a reminder on EPFiGMS, then escalate to CPGRAMS.

Can I file a grievance for an old PF number without UAN?

Yes. EPFiGMS lets you lodge a grievance with a PF number or as 'others' if you don't have a UAN.

Sources