What Is the PAN Card Customer Care Number?

What should you keep ready before you call?

Helpline staff can only look up your case with a reference number. Have it in front of you before you dial, with a pen to note what they say.

How do you raise and escalate a PAN complaint?

Start with the agency that handles your request. Move up only if it doesn't help. Each step below keeps a record you can show at the next step.

1. Find the right contact

   Use the helpline table or the finder. Protean usually can't look up a UTIITSL application, and the e-Filing helpdesk usually can't look up either.

2. Gather your reference numbers

   See the checklist. Without an acknowledgement or coupon number, staff usually can't find your application.

3. Call and take notes

   Explain the problem in one or two sentences. Ask what will happen next and how long it may take. Note any reference number.

   You'll know it worked when the status on the agency's tracking page changes, or the e-PAN or card reaches you.

   If you can't get through: try early in the morning, try the second listed number, or skip to the written complaint.

4. Put the complaint in writing

   For Protean, use the Complaints/Queries link on its Customer Care page, or email [email protected]. For UTIITSL, use the Customer Feedback Corner on pan.utiitsl.com, or email [email protected]. Put your acknowledgement or coupon number in the subject line, and mention your earlier call.

   Send one clear message, not many. Repeated emails on the same issue can make the thread harder to follow.

5. Raise an e-Filing grievance or write to your AO

   The e-Filing grievance system covers Instant e-PAN and e-Filing issues. Its AO category includes "PAN Status" and "PAN related application with AO". See the grievance steps. For cases that need an officer, write to your Assessing Officer.

   You'll know it worked when you get a Grievance Acknowledgement Number. Use it to check progress under View Grievance.

6. Escalate on CPGRAMS if still unresolved

   CPGRAMS is the central government's public grievance portal at pgportal.gov.in. The Income Tax Department lists it on its Grievance & Support page. Attach your earlier references and replies.

How do you submit a grievance on the e-Filing portal?

These steps follow the e-Filing portal's official user manual. You can raise a grievance with or without an e-Filing account. The description must be at least 100 characters, and attaching documents is optional.

1. Open the e-Filing portal

   Go to incometax.gov.in. Scroll to the bottom and click Grievances under Contact Us.

2. Log in, or continue without an account

   With an account, log in and open Grievances → Submit Grievance on your dashboard. Without one, the manual says to select I do not have a PAN/TAN, then enter your name, email ID and mobile number.

3. Verify with the two OTPs

   Without login, OTPs go to both your mobile and your email. Enter them and click Submit. Type them only on the portal itself.

4. Pick the right category

   Select the department, category, applicable Act and subcategory, then click Continue. For Instant e-PAN, choose the e-filing department and pick the option that matches (the manual lists an E-Pan category and an Instant e-PAN option). For officer matters, the AO department lists PAN Status and PAN related application with AO.

   There is no Protean or UTIITSL category. Complaints about their applications go to them first, as in the steps above.

5. Describe the problem and submit

   Say what you applied for, when, the reference numbers, what went wrong and what you want done. Attach screenshots or receipts if useful. Click Submit Grievance.

   You'll know it worked when a Grievance Acknowledgement Number appears. Save it.

6. Track the grievance

   Without login, click View Grievance under Contact Us and enter the acknowledgement number and your mobile number. With login, use Grievances → View Grievance Status.

In what order should you escalate?

Go one level at a time and give each level a fair chance to reply. Skipping straight to the top usually sends your complaint back down.

The Department's Grievance & Support page says region-wise officer contacts exist for grievance petitions. It doesn't print the numbers on the page, so ask your AO's office which officer to write to.

When is your Assessing Officer the right contact?

Your Assessing Officer (AO) is the tax officer whose area covers your PAN. Helplines can't change Department records that need an officer's decision. In those cases they will usually send you to the AO.

• You have two PANs and need to surrender one. How to surrender a duplicate PAN →
• Your PAN shows as deactivated or deleted, which is different from inoperative. Inoperative vs deactivated vs cancelled →
• Your PAN is linked to the wrong Aadhaar, or the linking can't be fixed online.

To find your AO, use the Know Your AO quick link on the e-Filing home page (the manual's steps call it "Know Your JAO"). Enter your PAN and mobile number and verify with an OTP. It shows the AO type, address, the officer's email ID and your PAN's status. How to find your AO code →

Which email addresses are official?

These addresses appear on official pages. Write from the email you used in your application, and include your reference number.

Protean's postal address on the same Department page is 4th floor, Sapphire Chambers, Baner Road, Baner, Pune 411045.

What can go wrong, and how do you fix it?

Card still not here, or application rejected? PAN rejected or not received →

Bottom line

Call the agency that handled your request, with your reference number ready. Protean: 020-27218080. UTIITSL: 033-40802999. e-Filing (Instant e-PAN, linking): 1800 103 0025. Officer matters go to your AO, and fraud goes to 1930. If a call fails, write in, then escalate one level at a time.