Uttarakhand CM Helpline: Register Complaints Online, Check Status & Contact Details

Uttarakhand operates its Chief Minister's public grievance redressal system through CM Helpline 1905. Citizens can register grievances, demands and suggestions online through the official portal cmhelpline.uk.gov.in or by calling the toll-free helpline 1905. The helpline remains available round the clock for complaint registration, while call centre executives assist citizens daily between 8:00 AM and 10:00 PM.

The CM Helpline was launched on 23 February 2019 by the Information Technology Development Agency (ITDA) under the Department of Information Technology, Good Governance and Science Technology, Government of Uttarakhand. The platform has become the State Government's primary citizen grievance redressal mechanism and enables complaints to be forwarded electronically to the concerned departments for timely action.

The upgraded CM Helpline 1905 Version 2.0, announced under the Uttarakhand Budget 2024-25, introduced several new citizen-centric features, including an enhanced review dashboard, Click-to-Call facility and an AI-powered WhatsApp chatbot. The platform has been designed to improve access to government services, especially for citizens living in remote and hilly areas of Uttarakhand.

Besides public grievances, the portal also accepts demands for new public facilities and suggestions to improve government services. The system is integrated with the Centralised Public Grievance Redress and Monitoring System (CPGRAMS) and the Chief Minister Reference Letter Management System (LMS) for efficient grievance management.

Quick Facts

What is CM Helpline 1905 Version 2.0?

The Government of Uttarakhand upgraded its Chief Minister's grievance redressal platform to CM Helpline 1905 Version 2.0 under the Uttarakhand Budget 2024-25. The upgrade introduced several technology-driven features to improve complaint monitoring, citizen communication and departmental accountability.

• Review Dashboard: A monitoring dashboard that enables senior government officials to review grievance disposal and monitor the performance of departments and districts.
• Click-to-Call Facility: A feature that simplifies communication between citizens and the helpline by allowing callback-based interaction through the system.
• AI-powered WhatsApp Chatbot: An AI-enabled chatbot introduced to assist citizens in accessing CM Helpline services through WhatsApp and provide basic guidance related to grievance registration and other supported services.

Why CM Helpline 1905 is Important for Uttarakhand

Uttarakhand's difficult terrain and scattered hill settlements often make it challenging for citizens to visit government offices in person. To improve accessibility, the Government provides multiple channels for grievance registration, including the toll-free helpline 1905, the official portal, and the official mobile application.

This multi-channel approach helps residents of remote villages communicate their grievances to the concerned departments without repeatedly travelling to district or tehsil headquarters.

What Types of Complaints Can You Submit?

CM Helpline 1905 accepts grievances relating to departments and organisations under the Government of Uttarakhand. In addition to grievances, citizens may also submit public demands and constructive suggestions for improving government services.

Common grievance categories include:

• Revenue administration and land record matters.
• Public Distribution System (ration card and food supply).
• Electricity supply and power-related issues.
• Water supply and drinking water services.
• Roads, bridges and other public infrastructure.
• Government hospitals and public health services.
• Government schools, education and scholarship-related matters.
• Municipal and local body services.
• Government welfare schemes.
• Administrative delays or deficiencies in State Government offices.

Citizens may also submit demands for new public facilities and suggestions to improve government policies, programmes or service delivery.

What Complaints Should Not Be Submitted?

Certain matters fall outside the jurisdiction of CM Helpline 1905. These generally include:

• Cases that are already pending before any court or tribunal.
• Applications or appeals under the Right to Information (RTI) Act.
• Matters relating to Central Government Ministries, Departments or Organisations.
• Issues that are required to be decided through another statutory or judicial process.

If your grievance relates to a Central Government department, you should submit it through the official Central Public Grievance Portal (CPGRAMS).

Information to Keep Ready Before Registering a Complaint

Keeping the required information ready in advance helps complete the grievance registration process smoothly.

• A valid mobile number for OTP verification and future communication.
• Your full name and complete address.
• District, block or tehsil, wherever applicable.
• Name of the concerned department or office.
• A clear description of the grievance.
• Relevant supporting documents, photographs or previous correspondence, if available.

How to Register a Complaint Online on Uttarakhand CM Helpline

If you have a mobile phone or computer with an internet connection, you can submit your complaint online through the official CM Helpline portal. The process is simple and takes only a few minutes.

1. Step 1: Open the Official CM Helpline Website
   Open any internet browser such as Chrome, Edge or Safari and visit the official Uttarakhand CM Helpline website:
   
   https://cmhelpline.uk.gov.in
   
   Once the homepage opens, look for the option "Register Grievance / Demand / Suggestion" and click on it.
2. Step 2: Verify Your Mobile Number
   Enter your mobile number in the space provided. After entering the number, click "Get OTP". You will receive a One-Time Password (OTP) on your mobile phone. Enter the OTP correctly and click "Submit" to verify your mobile number.
3. Step 3: Fill in Your Details
   After OTP verification, the complaint form will open. Fill in all the required information carefully. Normally, you will be asked to provide:
   • Your full name.
   • Your mobile number.
   • Your email address (if available).
   • Your complete address.
   • Your district and block.
   • The department related to your complaint.
   • Whether you want to submit a Grievance, Demand or Suggestion.
   Before moving to the next step, check once that all the information entered is correct.
4. Step 4: Describe Your Problem Clearly
   Write your complaint in simple language. Mention:
   • What the problem is.
   • When it started.
   • Which office or department is involved.
   • What action you want the Government to take.
   Avoid writing very short or unclear complaints. A complete description helps the concerned department understand your issue quickly.
5. Step 5: Upload Supporting Documents (If Available)
   If you have documents that support your complaint, upload them. For example:
   • Application receipts.
   • Government letters.
   • Photographs.
   • Bills or payment receipts.
   • Previous complaint acknowledgements.
   If you do not have any supporting documents, you may continue with the information available.
6. Step 6: Submit Your Complaint
   After checking all the details once again, click the "Submit" button. The system will successfully register your complaint.
7. Step 7: Save Your Complaint Number
   Once your complaint is submitted, the portal generates a unique complaint reference number. Save this number carefully by taking a screenshot, writing it down or printing the acknowledgement. You will need this reference number whenever you want to check your complaint status or contact the CM Helpline in the future.

How to Register a Complaint by Calling 1905

If you cannot use the internet, you can register your complaint by calling the toll-free CM Helpline number.

1. Dial 1905 from your mobile or landline phone.
2. The helpline is available round the clock, while customer support executives assist callers daily between 8:00 AM and 10:00 PM.
3. When connected, tell the executive your name, address and mobile number.
4. Explain your grievance slowly and clearly so that the executive can record it correctly.
5. After your complaint is registered, keep the reference number or acknowledgement safely for future communication.

How to Register a Complaint Through the Official CM Helpline Mobile App

If you prefer using your mobile phone instead of a computer, you can submit your grievance through the official UK CM HELPLINE 1905 mobile application. The app is available for both Android and iPhone users.

Download the official app:

• Android: Download from Google Play Store
• iPhone (iOS): Download from Apple App Store

1. Step 1: Install and Open the App
   Download the official UK CM HELPLINE 1905 app from the Google Play Store or Apple App Store and open it on your mobile phone.
2. Step 2: Verify Your Mobile Number
   Enter your mobile number and complete the OTP verification process. This confirms your identity and allows you to use the CM Helpline services.
3. Step 3: Choose the Type of Submission
   Select whether you want to register a Grievance, Demand, or Suggestion.
4. Step 4: Fill in the Required Details
   Enter your name, address, district, the concerned department, and clearly describe your issue. Make sure all the information is correct before proceeding.
5. Step 5: Upload Supporting Documents (If Available)
   If you have documents such as photographs, application receipts, letters, or previous complaint acknowledgements, upload them to support your grievance. If you do not have any documents, you can continue with the available information.
6. Step 6: Submit Your Complaint
   After reviewing all the details, tap the Submit button to register your complaint.
7. Step 7: Save the Reference Number
   Once your complaint is successfully registered, the app generates a unique reference number. Save this number carefully, as you will need it later to check the complaint status or communicate with the CM Helpline.

How to Register a Complaint Through the CM Helpline WhatsApp Chatbot

The Government of Uttarakhand has also introduced an AI-powered WhatsApp chatbot as part of CM Helpline 1905 Version 2.0. Citizens can use this chatbot to access CM Helpline services directly through WhatsApp without visiting the portal.

1. Step 1: Save the Official WhatsApp Number
   Save the official CM Helpline WhatsApp number 7302254182 in your mobile contacts.
2. Step 2: Open WhatsApp
   Open WhatsApp on your mobile phone and start a chat with 7302254182.
3. Step 3: Send a Message
   Send a simple message such as "Hi" or "Hello" to begin the conversation. The chatbot will display the available CM Helpline services.
4. Step 4: Follow the On-screen Instructions
   Choose the required option from the chatbot menu and provide the requested information step by step. Depending on the service selected, the chatbot may ask for details such as your mobile number, district, department and grievance information.
5. Step 5: Complete the Process
   After you provide all the required details, follow the remaining instructions displayed in the chat to complete your request.

The WhatsApp chatbot provides an easy way to access CM Helpline services directly from your smartphone, making it especially useful for citizens who prefer using WhatsApp instead of visiting the official portal.

How to Check Your CM Helpline Complaint Status

After registering your grievance, you can check its latest status online through the official CM Helpline portal or by contacting the helpline.

1. Step 1: Visit the Official Portal
   Open https://cmhelpline.uk.gov.in on your mobile phone or computer.
2. Step 2: Log In
   Sign in using your registered mobile number and complete the OTP verification process.
3. Step 3: Open Your Complaint Dashboard
   After logging in, open your complaint dashboard. Here you can view the complaints you have submitted and see their latest status available on the portal.
4. Step 4: View the Latest Updates
   Select the complaint you want to check. The portal displays the latest progress, including the department handling your grievance and any status updates made during the grievance redressal process.

If you are unable to access the portal, you can also call the toll-free helpline 1905. Keep your complaint reference number ready so that the executive can help you check its current status.

The Government may also send SMS notifications on your registered mobile number whenever important updates are made to your complaint.

How Are Central Government Complaints Handled?

CM Helpline 1905 is primarily meant for grievances relating to departments and organisations under the Government of Uttarakhand.

If your grievance concerns a Central Government Ministry, Department or Organisation, it should normally be submitted through the official Central Public Grievance Portal (CPGRAMS), which is the Government of India's online grievance redressal system.

What Should You Do If Your Complaint Is Not Resolved?

If you are not satisfied with the action taken on your grievance, you can take the following steps:

1. Log in to the CM Helpline portal and review the latest status of your complaint along with any remarks available on your dashboard.
2. If you need additional information, call the toll-free helpline 1905 and provide your complaint reference number while speaking with the customer support executive.
3. If required, send an email to [email protected] mentioning your complaint reference number and explaining why you are not satisfied with the current status.
4. If your grievance still remains unresolved, you may submit a fresh representation to the concerned department along with your earlier complaint reference number and supporting documents for further examination.