The Government of Himachal Pradesh provides online public grievance redressal services through the CM Sewa Sankalp Portal at cmsankalp.hp.gov.in. Citizens can register grievances online, check their complaint status, and access grievance-related services through this portal. The Government also provides the toll-free CM Helpline 1100 for registering public grievances.
Himachal Pradesh also operates the Samgr eSamadhan Portal at esamadhan.nic.in, an online public grievance monitoring system administered by the Department of Redressal of Public Grievances, Government of Himachal Pradesh. The portal has been operational since 2008 and enables citizens to submit and monitor grievances online.
The grievance redressal framework in Himachal Pradesh is supported by the Himachal Pradesh Right to Public Services Act, 2011 (HPRTPS Act), which provides for the time-bound delivery of notified public services and promotes accountability in Government service delivery.
Quick Facts
| Detail | Information |
|---|---|
| Official Grievance Portal | cmsankalp.hp.gov.in |
| Samgr eSamadhan Portal | esamadhan.nic.in |
| Complaint Status | Check Status |
| Write to Chief Minister | Official Write to CM Page |
| CM Helpline | 1100 (Toll Free) |
| Suggestion / CM Office Email | [email protected] |
| Nodal Department | Department of Redressal of Public Grievances, Government of Himachal Pradesh |
| Legal Framework | Himachal Pradesh Right to Public Services Act, 2011 |
| Application Fee | No Fee |
CM Sewa Sankalp and Samgr eSamadhan: What's the Difference?
CM Sewa Sankalp is the official citizen grievance portal of the Government of Himachal Pradesh, available at cmsankalp.hp.gov.in. Citizens can use the portal to register grievances, check complaint status, and access other grievance-related services. The Government also provides the toll-free CM Helpline 1100 for grievance registration and assistance.
Samgr eSamadhan, available at esamadhan.nic.in, is the State's online public grievance monitoring system that has been operational since 2008. The portal continues to provide online grievance services and monitoring for public grievances in Himachal Pradesh.
The Samgr eSamadhan portal also provides guidance for citizens regarding grievances relating to the Government of Himachal Pradesh and directs users to the CPGRAMS Portal for grievances relating to Central Government Ministries, Departments, and organisations.
What is Jan Manch?
Jan Manch is a public outreach initiative of the Government of Himachal Pradesh in which Ministers and senior Government officials interact directly with citizens and hear public grievances. It serves as an additional platform for grievance redressal and public interaction alongside the State's online grievance systems. Citizens can obtain information about upcoming Jan Manch programmes from the official Government of Himachal Pradesh or their respective district administration.
What is the Himachal Pradesh Right to Public Services Act, 2011?
The Himachal Pradesh Right to Public Services Act, 2011 (HPRTPS Act) provides for the time-bound delivery of notified public services by Government departments in the State. The Act identifies designated officers responsible for providing notified services within the prescribed time limits and also provides an appeal mechanism where applicable under its provisions.
The list of notified services and the prescribed timelines may be revised by the Government from time to time. Citizens should refer to the latest notifications issued under the HPRTPS Act for the current list of notified services and applicable timelines.
What Complaints Can You File?
The CM Sewa Sankalp Portal and the Samgr eSamadhan system accept public grievances relating to Government departments, offices, public authorities, and services under the Government of Himachal Pradesh. Common examples include:
- Revenue, land records, mutation, and other revenue-related matters.
- Public Distribution System (PDS), ration card, and food supply-related grievances.
- Issues relating to Government welfare schemes and public services.
- Electricity-related grievances concerning Himachal Pradesh State Electricity Board Limited (HPSEBL).
- Water supply and sanitation grievances relating to the Jal Shakti Department.
- Roads, bridges, and other Public Works Department (PWD) matters.
- Government hospitals, health centres, and public health services.
- School Education, Higher Education, Technical Education, and related services.
- Administrative grievances relating to Himachal Pradesh Police services.
- Municipal Corporation, Municipal Council, Nagar Panchayat, and Gram Panchayat services.
- Complaints relating to misconduct or other administrative issues involving Government officials.
What Complaints Cannot Be Filed?
Certain matters are generally not treated as public grievances through the State grievance portal. These include:
- Matters that are already pending before a court, tribunal, or other judicial authority.
- Applications or requests under the Right to Information (RTI) Act.
- Service matters relating to Government employees, unless permitted under the applicable grievance policy.
- Grievances relating to Central Government Ministries, Departments, organisations, or other State Governments.
If your grievance relates to a Central Government department such as Income Tax, EPFO, Railways, India Post, Passport Seva, or UIDAI, you should submit it through the official CPGRAMS Portal.
What to Keep Ready Before Filing
Before registering your grievance, keep the following information and documents ready to complete the process smoothly:
- Your full name, mobile number, and email ID (if available).
- Your complete address, including district, tehsil, block, village, town, or city, as applicable.
- The name of the Government department, office, or authority related to your grievance.
- A short subject and a clear description of your grievance, including relevant dates, facts, and the action or resolution you expect.
- Supporting documents, photographs, or any other evidence that may help explain your grievance.
How to File a Complaint on the CM Sewa Sankalp Portal
- Visit the official CM Sewa Sankalp Portal at cmsankalp.hp.gov.in using your mobile phone, tablet, or computer.
- If you are a new user, complete the registration process by providing the required details. If you already have an account, simply sign in.
- After logging in, choose the option to register or submit a new grievance.
- Select the Government department or office related to your grievance.
- Enter your personal details and complete address, including your district, tehsil, block, village, town, or city, wherever applicable.
- Enter a short subject and clearly describe your grievance. Mention important facts such as when the problem started, the office or official involved (if known), and the action or resolution you expect.
- Upload supporting documents, photographs, or other evidence if available. Supporting documents can help the concerned department understand your grievance more effectively.
- Review all the information carefully and click Submit.
- After successful submission, the portal generates a unique Grievance Reference Number. Save this number carefully because you will need it to check the status of your grievance later.
How to File a Complaint Through the Samgr eSamadhan Portal
- Open the official Samgr eSamadhan Portal at esamadhan.nic.in.
- Select the option for Himachal Pradesh Government Grievances.
- Register or sign in, if required.
- Choose the concerned Government department and fill in the grievance form with your personal details, address, and grievance information.
- Attach supporting documents if available.
- Review the information and submit your grievance.
- After submission, keep the generated grievance reference number safely for future status tracking.
How to Register a Complaint Through the CM Helpline (1100)
- Dial the toll-free CM Helpline Number 1100.
- When your call is connected, provide your name, mobile number, address, and complete details of your grievance.
- The call centre executive will record your grievance and forward it to the concerned Government department for further action.
- Keep the grievance reference number provided after your complaint is registered. You can use this reference number while checking the status of your grievance or during future communication.
How to Write to the Chief Minister of Himachal Pradesh
If you wish to send a representation or communicate directly with the Chief Minister, you can use the official Write to CM service available at himachal.nic.in.
Citizens can also send suggestions or feedback to the Chief Minister's Office by emailing [email protected].
How to Check Your Complaint Status
- Visit the official CM Sewa Sankalp Grievance Status page at cmsankalp.hp.gov.in/grievance-status.aspx.
- Enter the required details, such as your Grievance Reference Number or other information requested on the status page.
- Submit the details to view the latest status of your grievance.
If you submitted your grievance through the Samgr eSamadhan Portal, sign in to esamadhan.nic.in and open your grievance dashboard to check the latest updates available in the system.
What to Do if Your Complaint is Still Pending
If your grievance has not been resolved or you are not satisfied with the action taken, you can log in to the CM Sewa Sankalp Portal or the Samgr eSamadhan Portal to review the latest status and use the grievance-related options made available for your application, wherever applicable.
You may also contact the CM Helpline (1100) for general assistance regarding the grievance redressal process.
If your grievance relates to a notified public service covered under the Himachal Pradesh Right to Public Services Act, 2011, you may use the appeal mechanism available under the Act, wherever applicable.
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