Rajasthan CM Helpline: Register Complaint Online Through Raj Sampark

Rajasthan Sampark is the official public grievance redressal portal of the Government of Rajasthan. Citizens can use this platform to submit complaints relating to State Government departments, monitor the progress of their grievances, and receive updates through a centralized online system.

The service is available through the official portal sampark.rajasthan.gov.in. Citizens can also register grievances by calling the toll-free 181 Rajasthan CM Helpline. The portal has been developed by the Department of Information Technology & Communication (DoIT&C), Government of Rajasthan.

To make grievance registration more convenient, Rajasthan Sampark offers multiple channels, including the online portal, the 181 helpline, the official mobile application, Sampark Centres, and other notified modes. Most online services require users to sign in using their Rajasthan Single Sign-On (SSO) ID.

Rajasthan Sampark Portal: Quick Facts

What Is Rajasthan SSO ID?

Rajasthan Single Sign-On (SSO) ID is the official digital login system of the Government of Rajasthan. It allows citizens to access various online government services using a single user account instead of creating separate logins for different portals.

To register a grievance online through the Rajasthan Sampark Portal, you need to sign in with your SSO ID. If you do not already have one, you can create it by visiting the official Rajasthan SSO Portal.

However, citizens who do not wish to register online can still submit grievances through the 181 Rajasthan CM Helpline or by visiting the designated Sampark Centres.

Who Can Create an SSO ID?

The Rajasthan SSO Portal provides multiple registration options for eligible users. Depending on your eligibility, you can register using one of the supported methods available on the official portal, such as:

• Jan Aadhaar
• Aadhaar (with OTP verification, wherever applicable)
• Google Account
• Other registration options made available on the official SSO Portal

Always refer to the official SSO Portal for the latest registration methods and eligibility requirements.

Types of Grievances You Can Register on Rajasthan Sampark

The Rajasthan Sampark Portal accepts grievances relating to departments, offices, autonomous bodies, and other public authorities functioning under the Government of Rajasthan. Common grievance categories include:

• Electricity supply, billing, transformer, and power-related issues.
• Drinking water supply, sewerage, drainage, and sanitation complaints.
• Roads, public infrastructure, streetlights, and civic maintenance issues.
• Revenue administration, land records, Patwari, Tehsil, and other Revenue Department services.
• Government welfare schemes, pensions, scholarships, housing, and other public benefit programmes.
• Government hospitals, health services, medicines, and medical facilities.
• School education, higher education, and other Education Department matters.
• Urban Local Bodies, Municipal Corporations, Municipal Councils, and Panchayati Raj institutions.
• Administrative grievances relating to Rajasthan Police and other State Government departments.
• Any other issue concerning the delivery of services by the Government of Rajasthan.

Matters That Cannot Be Submitted Through Rajasthan Sampark

The Rajasthan Sampark Portal is intended for grievances relating to the Government of Rajasthan. Certain matters should be taken up with the appropriate authority instead.

• Cases that are pending before any court, tribunal, or judicial authority.
• Applications under the Right to Information (RTI) Act.
• Service-related matters of Government employees handled through departmental procedures.
• Complaints concerning Central Government ministries, departments, or organisations.

If your grievance relates to Central Government organisations such as Income Tax, EPFO, Railways, India Post, Passport, or UIDAI (Aadhaar), you should use the official CPGRAMS Portal.

Documents and Information Required Before Filing a Grievance

Before starting the online grievance registration process, keep the following information ready to make the application process smoother.

• Your Rajasthan SSO ID and password for online login.
• Your full name, mobile number, and complete residential address.
• Your district, block, Panchayat, municipality, or other location details, wherever applicable.
• The name of the Government department or office related to your grievance.
• A clear description explaining the problem, including relevant dates and facts.
• Supporting documents, photographs, or other evidence, if available.

How to Register a Grievance on the Rajasthan Sampark Portal

You can submit your grievance online through the official Rajasthan Sampark Portal by following the simple steps below.

1. Visit the Official Rajasthan Sampark Portal
   Open your web browser and visit sampark.rajasthan.gov.in.
2. Click the "Login" Button
   On the homepage, click the Login option. You will be redirected to the official Rajasthan Single Sign-On (SSO) portal.
3. Sign In Using Your SSO ID
   Enter your SSO ID and Password, then click Login.
   If you do not have an SSO ID, click Register on the SSO Portal and complete the registration process by following the on-screen instructions.
4. Open the Grievance Registration Page
   After signing in successfully, you will return to the Rajasthan Sampark dashboard. Click Register Grievance (or the grievance registration option available on the portal).
5. Enter Your Personal Details
   Fill in all the required information, such as:
   • Your full name
   • Mobile number
   • Complete address
   • District
   • Block, Panchayat or Urban Local Body details (where applicable)
6. Select the Concerned Department
   Choose the Government department or office related to your grievance from the available list.
7. Describe Your Grievance
   Write your grievance clearly in Hindi or English. For a better understanding, mention:
   • What is the problem?
   • When did it start?
   • Which office or department is involved?
   • What action or solution are you expecting?
8. Upload Supporting Documents
   If you have any supporting documents, photographs, or other evidence, upload them along with your grievance.
9. Review the Information Carefully
   Before submitting, verify that all the information entered is correct.
10. Submit the Grievance
    Click the Submit button to complete the grievance registration process.
11. Save Your Grievance Number
    After successful submission, a unique Grievance ID (Complaint Number) will be generated. Save this number carefully because you will need it to check the complaint status or communicate with the department later.

How to Register a Complaint by Calling the Rajasthan CM Helpline (181)

If you are unable to use the online portal, you can also register your grievance by calling the Rajasthan CM Helpline.

1. Dial 181
   Call the toll-free 181 helpline from your mobile or landline phone.
2. Talk to the Helpline Executive
   The customer support executive will ask for your basic details such as your name, mobile number, address, and the department related to your grievance.
3. Explain Your Grievance Clearly
   Describe your problem in simple words so that the executive can record it correctly.
4. Receive Your Grievance ID
   Once your grievance is registered, note down the Grievance ID shared with you. Keep it safe for future status tracking.

How to Register a Grievance at a Rajasthan Sampark Centre

If you do not have internet access or need assistance, you can also visit a Rajasthan Sampark Centre.

1. Visit your nearest Rajasthan Sampark Centre during working hours.
2. Carry a written application along with any supporting documents, if available.
3. Provide your mobile number and other required details to the operator.
4. The operator will register your grievance on the Rajasthan Sampark Portal.
5. Collect the acknowledgement or note down the generated Grievance ID before leaving the centre.

How to Register a Grievance Using the RajSampark 2.0 Mobile App

You can also submit your grievance using the official RajSampark 2.0 mobile application.

Download the official app from the links below:

• Android: RajSampark 2.0 - Google Play
• iPhone (iOS): RajSampark 2.0 - App Store

1. Install and open the RajSampark 2.0 app on your smartphone.
2. Log in using your Rajasthan SSO ID and password.
3. Tap Register Grievance to open the complaint form.
4. Enter your personal details, choose the concerned department, and describe your grievance.
5. Upload supporting documents, if required.
6. Review all the information carefully and tap Submit.
7. Save the generated Grievance ID for future complaint tracking.

How to Check Rajasthan Sampark Complaint Status

After submitting your grievance, you can check its latest status online through the Rajasthan Sampark Portal or by contacting the 181 CM Helpline.

1. Open the Complaint Status Page
   Visit the official Rajasthan Sampark Status page: Check Grievance Status
2. Enter the Required Details
   Type your Grievance ID or the mobile number used while registering the complaint. Enter the captcha code displayed on the screen.
3. Click "View"
   Click the View button to see the latest progress of your grievance.
4. Review the Status
   The portal displays the current status of your complaint along with the department handling the grievance and any updates available on the portal.

If you need assistance, you can also call the 181 Rajasthan CM Helpline and provide your Grievance ID to enquire about your complaint.

What to Do If Your Complaint Is Still Pending or You Are Not Satisfied

If your grievance has not been resolved or you are not satisfied with the action taken, you can follow the steps below.

1. Send a Reminder Through the Rajasthan Sampark Portal

1. Visit the official reminder page: Send Complaint Reminder
2. Enter your Grievance ID and the information requested on the page.
3. Verify the details and submit the reminder request.

2. Review the Latest Action Taken

Before taking any further action, check the latest remarks available against your grievance on the Rajasthan Sampark Portal. Sometimes additional information or supporting documents may be required to process your complaint.

3. Contact the 181 CM Helpline

If you need clarification regarding your grievance or the action taken by the department, you can contact the 181 Rajasthan CM Helpline and provide your Grievance ID for assistance.

4. Approach the Concerned Department

If necessary, you may also contact or visit the concerned Government department or office and provide your grievance details for further assistance.

5. Attend Jan Sunwai (If Applicable)

Where applicable, unresolved grievances may also be raised during the appropriate Jan Sunwai (Public Hearing) conducted by the concerned authorities. Carry your Grievance ID and relevant supporting documents while attending the hearing.

Key Features of Rajasthan Sampark Portal

The Rajasthan Sampark Portal provides a centralized platform where citizens can submit grievances relating to various Government of Rajasthan departments and monitor the progress of their complaints through a single system.

• Single Online Grievance Platform: Citizens can submit grievances relating to multiple State Government departments through one portal instead of contacting each department separately.
• SSO-Based Login: Online grievance registration is integrated with the official Rajasthan SSO Portal, allowing users to access the service using their SSO credentials.
• Multiple Complaint Channels: Grievances can be registered through the Rajasthan Sampark Portal, the 181 CM Helpline, the official RajSampark 2.0 mobile application, and designated Sampark Centres.
• Online Complaint Tracking: Applicants can check the latest status of their grievances using the online status tracking facility available on the Rajasthan Sampark Portal.
• Reminder Facility: The portal provides an online option for submitting a reminder if additional follow-up is required for a registered grievance.

Important Links

Contact Details