Tripura CM Helpline: Online Complaint Registration, 1905 Number & Tracking

The Government of Tripura provides multiple official channels for citizens to register and pursue public grievances. Citizens can submit complaints through the CM Helpline Portal at cmhelpline.tripura.gov.in, the Tripura State Online Grievance Portal at grievance.tripura.gov.in, or by participating in the Mukhyamantri Samipeshu public grievance hearing programme conducted by the Government of Tripura.

The Tripura CM Helpline was inaugurated on 6 September 2021 and is developed and maintained by the Directorate of Information Technology, Government of Tripura. Citizens can register complaints online through the CM Helpline Portal or by calling the toll-free helpline 1905. After a grievance is registered, it is forwarded to the concerned department for necessary action, and the complainant is informed about the progress until the grievance is disposed of.

The Tripura State Online Grievance Portal is a CPGRAMS-based grievance redressal system administered by the General Administration (Administrative Reforms) Department [GA(AR)], Government of Tripura. It enables citizens to submit grievances online, monitor their complaint status and communicate with the concerned Government departments through a single online platform.

Quick Facts

Official Grievance Channels in Tripura: Which One Should You Use?

The Government of Tripura provides multiple official channels for citizens to submit public grievances. Depending on the nature of your issue, you can choose the most suitable platform.

1. Tripura CM Helpline Portal

The Tripura CM Helpline Portal is designed for citizens who wish to register complaints directly through the Chief Minister's grievance mechanism. You can submit your grievance online by visiting cmhelpline.tripura.gov.in or by calling the toll-free CM Helpline 1905. The Government forwards registered grievances to the concerned department for necessary action and keeps the complainant informed about the progress until the grievance is disposed of.

Citizens can also submit grievances through the official CM Helpline WhatsApp Number - 6033374544, wherever applicable.

2. Tripura State Online Grievance Portal

The Tripura State Online Grievance Portal at grievance.tripura.gov.in is the official CPGRAMS-based grievance redressal system managed by the General Administration (Administrative Reforms) Department [GA(AR)], Government of Tripura.

The portal enables citizens to register grievances online, track their complaint status, communicate with the concerned department and receive updates throughout the grievance redressal process. It serves as the primary online platform for complaints relating to State Government departments.

3. Mukhyamantri Samipeshu

Mukhyamantri Samipeshu is the Government of Tripura's weekly public grievance hearing programme, where citizens can present their grievances, applications and requests directly before the Chief Minister and senior Government officials. It is particularly useful for matters requiring higher-level intervention or follow-up.

What is Mukhyamantri Samipeshu?

Mukhyamantri Samipeshu is a weekly public outreach and grievance hearing programme of the Government of Tripura. Under this initiative, citizens from different parts of the State get an opportunity to meet the Chief Minister and place their grievances, requests and public service-related issues directly before the Government.

The programme is generally organised at the Chief Minister's official residence in Agartala. To improve accessibility, the Government has also expanded the programme through virtual interactions with different districts, allowing citizens from remote areas to participate without travelling to the State capital.

Issues commonly raised during Mukhyamantri Samipeshu include:

• Medical assistance and financial support for treatment.
• Old Age Pension, Widow Pension and other social security schemes.
• Housing-related assistance.
• Education assistance and scholarship matters.
• Employment and livelihood-related grievances.
• Revenue, land and administrative issues.
• Roads, drinking water and other public infrastructure problems.

During the programme, the Chief Minister reviews individual grievances and directs the concerned departments or district authorities to examine the matter and take appropriate action in accordance with Government rules and procedures.

What Types of Complaints Can You Register?

The Tripura CM Helpline Portal and the Tripura State Online Grievance Portal accept grievances relating to various departments and public services of the Government of Tripura. Depending on the nature of your issue, you can register complaints such as:

• Revenue administration, land records and mutation-related issues.
• Public Distribution System (PDS), ration cards and fair price shop complaints.
• Delay or non-receipt of benefits under Government welfare schemes.
• Electricity supply and billing issues relating to Tripura State Electricity Corporation Limited (TSECL).
• Drinking water supply and Public Health Engineering (PHE) service-related complaints.
• Roads, bridges and other public infrastructure issues.
• Government hospitals, health centres and public healthcare services.
• Schools, higher education institutions and Education Department services.
• Administrative matters relating to Government offices and public authorities.
• Complaints regarding misconduct, negligence or deficiency in services provided by State Government officials.

What Complaints Are Not Accepted?

Certain categories of matters are not entertained through the State grievance redressal mechanism. These include:

• Cases that are sub judice or have already been decided by a court of law.
• Applications or requests under the Right to Information (RTI) Act.
• Personal or private disputes that do not involve a Government department or public authority.
• Matters affecting the sovereignty, integrity, security or friendly relations of India.
• Issues that fall outside the jurisdiction of the Government of Tripura.

If your grievance relates to a Central Government Ministry or Department, such as Income Tax, EPFO, Railways, India Post, Passport, UIDAI (Aadhaar) or other Central Government organisations, you should register your complaint through the Centralised Public Grievance Redress and Monitoring System (CPGRAMS).

How to Register a Complaint Through the Tripura CM Helpline Portal

The Tripura CM Helpline Portal is one of the easiest ways to report a grievance to the Government of Tripura. You can submit your complaint online at cmhelpline.tripura.gov.in by following these simple steps.

1. Open the official Tripura CM Helpline Portal on your mobile phone, tablet or computer.
2. If you are a new user, complete the registration process using your mobile number. Enter the OTP received on your phone to verify your account. Existing users can simply log in.
3. After logging in, click on Register Complaint or the available grievance submission option.
4. Fill in the complaint form carefully. You may be asked to provide:
   • Your full name.
   • Mobile number and address.
   • District and Sub-division.
   • The Government department related to your complaint.
   • A detailed description explaining your grievance.
5. If you have any supporting documents such as application receipts, letters, photographs or other evidence, upload clear scanned copies wherever the portal allows.
6. Review all the information before submitting the application. Once submitted successfully, the portal generates a Complaint Registration Number. Save this number carefully because it will be required to check your complaint status later.

How to Register a Complaint by Calling CM Helpline 1905

If you are unable to submit your grievance online, you can register it through the Tripura CM Helpline Number - 1905.

1. Dial 1905 from your phone.
2. Wait for the customer support executive to answer your call.
3. Explain your grievance clearly and provide complete details whenever requested.
4. Share your name, mobile number, district and the department related to your complaint.
5. The executive records your complaint in the system and forwards it to the concerned Government department.
6. Request and note down the complaint or reference number provided during the call for future tracking.

How to Register a Complaint Through WhatsApp

The Government of Tripura also allows citizens to communicate with the CM Helpline through WhatsApp. The official WhatsApp number is 6033374544.

1. Save 6033374544 in your phone's contacts.
2. Open WhatsApp and start a conversation with the saved number.
3. Type your grievance in simple and clear language.
4. Mention your full name, address, district and mobile number.
5. If required, attach supporting photographs or relevant documents.
6. Follow the instructions or replies received from the CM Helpline team regarding further action.

How to File a Complaint on the Tripura State Grievance Portal

The Tripura State Online Grievance Portal is the official CPGRAMS-based platform for submitting grievances related to State Government departments. Follow the steps below to register your complaint online.

1. Visit the official portal at grievance.tripura.gov.in.
2. Click on Lodge Grievance. If you are using the portal for the first time, select the registration option and create your account using your mobile number. Complete the OTP verification process.
3. After registration, log in using your credentials.
4. Open the grievance application form and carefully fill in all the required information, including:
   • Name and contact details.
   • Complete residential address.
   • District and Sub-division.
   • Department against which the grievance is being filed.
   • Subject of the grievance.
   • A detailed description of the problem with relevant dates and facts.
5. Upload supporting documents, photographs or other evidence if available. Clear documents help the concerned department understand your grievance more effectively.
6. Carefully review all the information entered in the application form.
7. Click Submit. After successful submission, the portal generates a unique Grievance Registration Number. Keep this number safely as it will be required to track the progress of your complaint.

How to Submit a Complaint by Post or In Person

If you are unable to use the online portals, you can also submit your grievance offline by visiting the concerned office or sending your complaint through post.

There is no prescribed application format. You may write your grievance on plain paper and include the following details:

• Your full name.
• Complete postal address.
• Mobile number.
• Name of the concerned Government department or office.
• A clear description of your grievance.
• Copies of relevant supporting documents, if available.

Submit or send your application to:

General Administration (Administrative Reforms) Department
Government of Tripura
Room No. 4104, Block A, 1st Floor,
New Secretariat,
Agartala - 799010

For enquiries regarding the grievance redressal system, you may contact:

General Administration (Administrative Reforms) Department
Room No. 1101, Block A, 1st Floor,
New Secretariat,
Agartala - 799010
Phone: 0381-2418019 / 0381-2418020

How to Track Your Complaint Status

You can check the status of your grievance online through the same portal where you submitted it.

Track Complaint on Tripura CM Helpline Portal

1. Visit the official Tripura CM Helpline Complaint Status Portal.
2. Enter your Complaint Number in the required field.
3. Click on Search or the available status button.
4. The portal will display the current status of your complaint, including the department handling your grievance and the latest action taken.

Track Complaint on Tripura State Grievance Portal

1. Open grievance.tripura.gov.in.
2. Log in using your registered mobile number or user credentials.
3. Go to your grievance dashboard after signing in.
4. Select the complaint you want to check.
5. You can view its current status, the department handling the grievance and the latest action taken by the concerned authority.

What to Do if Your Complaint Is Not Resolved?

If you are not satisfied with the action taken on your grievance, you can submit a fresh complaint explaining why the previous resolution was unsatisfactory. Mention the earlier complaint or grievance registration number in the description so that the concerned department can refer to the previous case.

You may also contact the concerned department or its Nodal Public Grievance Officer for further clarification. Details of Nodal Public Grievance Officers are available on the Tripura State Grievance Portal.

If your grievance still remains unresolved, you may also present your case during the Mukhyamantri Samipeshu public grievance programme. Carry copies of your previous complaint, acknowledgement receipts and any supporting documents while attending the programme.

Can You Request a Personal Hearing?

Depending on the nature of your grievance, the concerned department or the designated Nodal Officer may arrange a personal hearing if they consider it necessary during the grievance redressal process.

Citizens may also present their grievances personally through the Mukhyamantri Samipeshu programme or by approaching the concerned Government department with all relevant documents and complaint details.