By shahrukh
6 min read
CM Helpline Portal India
CM Helpline Portal India

Most States and Union Territories in India operate an official public grievance redressal system, either through a Chief Minister Helpline, a state grievance portal, or another government grievance mechanism. These portals and apps are free to use, available 24 hours a day on most platforms, and do not require a lawyer, agent, or fee of any kind. This guide lists the official portal for each state and union territory, explains how the system works, and tells you exactly what kind of complaints you can and cannot file.

For complaints against central government departments such as Income Tax, EPFO, Railways, Passport, Post Office, or Aadhaar, use the central CPGRAMS portal at pgportal.gov.in instead of the state portals listed here.

What is a CM Helpline

A CM Helpline is a grievance redressal system set up by a state government that lets any citizen directly file a complaint about a government department, service, or official. The complaint is registered on a portal or app, assigned a unique reference number, and routed to the responsible department for resolution within a defined time period.

Most state CM Helplines are separate from the police helpline (100), medical emergency (108), or disaster response (112). They handle administrative and service delivery complaints, not emergencies.

What You Can File a Complaint About

CM Helplines typically accept complaints across all departments of the state government. Common categories include:

  • Delays or denial in government certificates such as caste, income, domicile, birth, or ration card
  • Problems with government welfare scheme benefits not being received
  • Corruption or bribery by a government official
  • Poor condition of roads, streetlights, drainage, water supply, or other civic infrastructure
  • Issues with electricity supply, billing errors, or connection disputes at the state electricity board level
  • Problems related to land records, encroachment, or revenue department services
  • Delays in school admissions, scholarship payments, or education department services
  • Complaints against state police (separate from criminal FIR)
  • Healthcare-related grievances at government hospitals and dispensaries

What You Cannot File Through a CM Helpline

CM Helplines do not handle certain categories. Filing these will result in rejection or redirection:

  • Service matters of government employees such as transfer, promotion, or disciplinary cases
  • Court-related matters or pending judicial proceedings
  • Matters under central government departments such as Income Tax, Railways, EPFO, Passport, Post Office, or Aadhaar
  • Complaints that are already pending in court
  • RTI (Right to Information) requests
  • Emergency situations requiring immediate police, fire, or medical response

For central government complaints, use CPGRAMS at pgportal.gov.in.

How the CM Helpline Process Works

  1. You register your complaint on the state portal, app, or toll-free number with your name, mobile number, address, and a clear description of the issue.
  2. A unique complaint or grievance reference number is generated and sent to your registered mobile number by SMS.
  3. The system routes your complaint to the responsible department or officer based on the category and location you selected.
  4. The assigned officer reviews the complaint, conducts an inquiry if needed, and takes action.
  5. You receive SMS updates at each stage of the complaint processing.
  6. Once the officer marks the complaint as resolved, you receive a closure notification.
  7. If you are not satisfied with the resolution, most portals allow you to reopen the complaint or escalate it to a higher authority.

How to File a Complaint: General Steps

While each state portal has its own interface, the basic process is the same across all platforms.

  1. Go to the official portal for your state from the table above.
  2. Look for the option to register a new complaint, file a grievance, or lodge a complaint.
  3. Enter your name, mobile number, and complete address including district, block or tehsil, and village or ward.
  4. Select the department or category your complaint belongs to. Choose as accurately as possible for faster routing.
  5. Write a clear, factual description of the issue. Include dates, names of officials involved (if known), and previous attempts at resolution.
  6. Upload any supporting documents such as a photograph, previous complaint copy, or relevant certificate, if available.
  7. Submit the complaint. Note down the complaint or reference number shown on screen.
  8. Track the status using this reference number on the same portal or through the helpline number.
State / UT Official CM Helpline / Grievance Portal
Andhra Pradesh spandana.ap.gov.in
Arunachal Pradesh cmejansunwai.arunachal.gov.in
Assam cm.assam.gov.in
Bihar lokshikayat.bihar.gov.in
Chhattisgarh sewasetu.cgstate.gov.in
Delhi (NCT) cmjansunwai.delhi.gov.in
Goa pgportal.gov.in (CPGRAMS)
Gujarat swagat.gujarat.gov.in
Haryana saralharyana.gov.in
Himachal Pradesh cmsankalp.hp.gov.in
Jharkhand cm.jharkhand.gov.in
Jammu & Kashmir pgportal.gov.in (CPGRAMS)
Karnataka sevasindhu.karnataka.gov.in
Kerala cmo.kerala.gov.in
Ladakh pgportal.gov.in (CPGRAMS)
Lakshadweep pgportal.gov.in (CPGRAMS)
Madhya Pradesh cmhelpline.mp.gov.in
Maharashtra grievances.maharashtra.gov.in
Manipur govconnectmanipur.mn.gov.in
Meghalaya meghalayaone.gov.in/
Mizoram pgportal.gov.in (CPGRAMS)
Nagaland pgportal.gov.in (CPGRAMS)
Odisha janasunani.odisha.gov.in
Punjab connect.punjab.gov.in
Puducherry lg.py.gov.in
Rajasthan sampark.rajasthan.gov.in
Sikkim pgportal.gov.in (CPGRAMS)
Tamil Nadu cmhelpline.tnega.org
Telangana prajavani.cgg.gov.in
Tripura cmhelpline.tripura.gov.in
Uttar Pradesh jansunwai.up.nic.in
Uttarakhand cmhelpline.uk.gov.in
West Bengal cmo.wb.gov.in
Andaman & Nicobar Islands pgportal.gov.in (CPGRAMS)
Chandigarh pgportal.gov.in (CPGRAMS)
Dadra & Nagar Haveli and Daman & Diu pgportal.gov.in (CPGRAMS)

Tips for Getting Your Complaint Resolved Faster

  • Be specific about the department and location. Vague complaints take longer to route.
  • Attach a photo or document if the problem is visible, such as a broken road or a rejected certificate.
  • Use the correct channel. File state complaints on the state portal. File central complaints on CPGRAMS at pgportal.gov.in.
  • Follow up after 7 to 10 working days if no action has been taken. Use the reminder or escalation option on the portal.
  • If the portal resolution is unsatisfactory, reopen the complaint and request escalation to a senior officer.
  • Filing a parallel RTI application under the Right to Information Act, 2005 at rtionline.gov.in can create an additional paper trail for serious cases.

Frequently Asked Questions

Each state has its own CM Helpline number. The most commonly used numbers are 1076 for Uttar Pradesh and Kerala, 181 for Madhya Pradesh and Rajasthan, 1100 for Tamil Nadu and Himachal Pradesh, 1902 for Andhra Pradesh, and 1800 120 8040 for Maharashtra. For central government complaints, CPGRAMS at pgportal.gov.in handles all complaints regardless of state.

Yes. Filing a complaint through any state CM Helpline portal, app, or toll-free number is completely free. No fee is charged at any stage of complaint registration, tracking, or escalation. If anyone charges you money to file a complaint on your behalf, that is unofficial and not a government service.

CM Helpline portals handle complaints against state government departments such as revenue, police, electricity board, water supply, schools, hospitals, and local bodies. CPGRAMS at pgportal.gov.in handles complaints against central government departments such as Income Tax, EPFO, Railways, Passport, Post Office, and Aadhaar. Filing on the wrong portal causes delays. Use the state portal for state issues and CPGRAMS for central issues.

Resolution timelines vary by state. Tamil Nadu CM Helpline has a median resolution of around 17 working days. Maharashtra gives 21 working days. MP CM Helpline 181 and Rajasthan Sampark typically resolve within 30 days. Bihar and smaller northeastern states take longer. Most portals allow you to send a reminder or escalate if no action is taken within the specified period.

Most state portals require a name and mobile number for registration and tracking. UP Jansunwai is an exception and allows anonymous complaints for specific categories such as corruption, illegal occupation, and mafia-related issues. For most states, a registered mobile number is needed to receive status updates by SMS.

Most CM Helpline portals allow you to reopen a complaint if you are not satisfied with the resolution. Once reopened, it escalates to a higher officer or appellate authority. In states with a Right to Public Services Act such as Karnataka, Maharashtra, and Tamil Nadu, you can also file a formal appeal with a designated appellate authority. If all internal channels fail, you can approach the state's Grievance Redressal Commission or file an RTI application for a documented response.

No. Aadhaar is not mandatory on most state CM Helpline portals. Most portals require only a name and a mobile number for OTP-based verification. Maharashtra, Tamil Nadu, and Kerala explicitly do not require Aadhaar for complaint registration. Under Section 7 of the Aadhaar Act 2016, grievance redressal is not a notified service that mandates Aadhaar.

No. State CM Helpline portals route complaints to state government departments only. For central government offices such as the Income Tax department, EPFO, Passport Seva Kendra, Railways, or Post Office, use CPGRAMS at pgportal.gov.in. CPGRAMS is available 24 hours a day and routes to all central ministries and departments.

CPGRAMS stands for Centralised Public Grievance Redress and Monitoring System. It is operated by the Ministry of Personnel, Public Grievances and Pensions, Government of India, at pgportal.gov.in. Use CPGRAMS for complaints against Income Tax, EPFO, Railways, Aadhaar, Passport, Post Office, central universities, central hospitals, or any Ministry of the Government of India. CPGRAMS is also available through the UMANG app.

Based on 2026 assessments, Tamil Nadu CM Helpline (1100), Karnataka Sevasindhu, and Madhya Pradesh CM Helpline 181 are among the top performers in terms of resolution rate, app quality, and accessibility. Gujarat's Swagat is the model that many other states have followed. Maharashtra's Aaple Sarkar is the most mature portal, live since 2015, with statutory SLAs under the Maharashtra Right to Public Services Act 2015.

Add new comment

About text formats

Plain text

  • No HTML tags allowed.
  • Lines and paragraphs break automatically.
  • Web page addresses and email addresses turn into links automatically.