Privacy Policy: India Customer Care Passport Guide
All guides ↓Independent guide by India Customer Care. Not the Ministry of External Affairs or Passport Seva. Apply only at passportindia.gov.in.
On this page
This policy covers the passport guide at g.indiacustomercare.com/passport/, its language versions, its tools and its Report, Contact and Subscribe forms. It does not cover other India Customer Care websites or the official Passport Seva portal.
The short version
- We never ask for your passport application details, and we cannot see your application.
- The fee calculator works entirely in your browser. Nothing you choose in it is sent to us.
- We keep a simple visit log to count readers, and we keep the messages you choose to send us.
- We do not sell your information. Advertising on our pages is currently switched off; the Google search box at the top may show ads with its results.
Visit statistics
A page visit is recorded only after you tap, click, press a key or scroll on a page. Simply opening a page records nothing. Each record holds:
- the date and time (Indian Standard Time);
- the device type (mobile, tablet or desktop);
- your IP address;
- your country, as provided by our network provider Cloudflare;
- the address of the page, without any query text (anything after "?" or "#" is removed).
After that first interaction, other pages you open in the same browser tab within 30 minutes are recorded too. To do this, a short timing marker is kept in your browser's sessionStorage. It is not a cookie, holds no identifier and is deleted when you close the tab. Bots and automated browsers are filtered out: your browser's user agent is checked for this but is not stored. Records are kept in a server log shared by the India Customer Care guides on this server. The log is not publicly accessible. We use it only to count visits per page, device and country.
Report / Feedback, Contact us and Subscribe
Report / Feedback
The Report form asks for an optional subject and your comments. With them we store the page address, the date and time, your IP address, your country (from Cloudflare) and your browser's user agent. We use these to fix the guide and to stop abuse.
Contact us
The Contact form asks for your name, mobile number and email (all optional) and your comment. We store them with the date and time, your IP address, country and browser user agent, and use them only to read and answer your message. If you give an email address, we may reply to it.
Subscribe
Subscribe stores your email address, the updates you chose, the page you were on, your language, your IP address and your country. We are not sending any emails yet. Before the first update email we will ask you to confirm your address, and every email will have an unsubscribe link.
All three forms use a simple arithmetic question generated on our own server; no third-party CAPTCHA is used. Messages are saved as files on our server that are not publicly accessible. Report and Contact messages are also emailed to our team, at most 4 emails an hour and 10 a day; messages beyond that are kept on the server and read there. The same message sent again within a minute is ignored. Passport, Aadhaar, PAN and VID numbers typed into the message text are masked automatically, but please do not type them.
Site search (Google)
The search box at the top of every page is Google Programmable Search Engine. It is loaded from Google on every page, so Google receives technical information such as your IP address and browser details when a page opens. Your search words go to Google only when you search. Google shows the results, may show ads with them and may use cookies, under Google's privacy policy.
Share buttons
The share buttons are plain links. No social media code is loaded on our pages. If you tap one, the chosen service (for example WhatsApp or Facebook) opens and its own privacy policy applies.
Cookies and technical information
Our pages set no cookies of their own. Like any website, our hosting and our network provider Cloudflare process technical information such as IP addresses, requested pages, times and browser details to deliver and protect the site. The PDF downloads are plain files; downloading them sends us nothing beyond this ordinary web request.
Google AdSense and advertising
Advertising is currently switched off on this passport guide. If we switch on Google AdSense in future, this section applies:
- Google and other third-party vendors use cookies to serve ads based on your previous visits to this website and other websites.
- Google's use of advertising cookies enables it and its partners to serve ads to you based on your visits to this site and other sites on the internet.
- You can opt out of personalised advertising in Google Ads Settings, and opt out of some third-party vendors' cookies at www.aboutads.info.
- Where the law requires consent (for example for visitors from the EU or UK), ads will be shown only according to your consent choices.
Learn more about how Google uses information from sites that use its services and about Google's advertising technologies.
Keeping, correcting and deleting your information
Messages and sign-ups are kept until we no longer need them to answer you, improve the guide or prevent abuse. Copies in email and server backups may be kept longer. Only the people who run this guide and our hosting and email providers can access them. To have a message or sign-up corrected or deleted, write to us through the Contact us form and give enough detail to find it, without sending identity documents.
Links to other websites and changes to this policy
The official Passport Seva portal and other websites we link to have their own privacy policies. We will update this page when our features or data handling change; the date at the top shows the latest version.
Sources
- Google AdSense: required content for your privacy policy, accessed 1 Nov 2026.
- Google: how Google uses information from partner sites, accessed 1 Nov 2026.
- Passport Seva: official portal (has its own privacy policy).