The Odisha government has introduced a citizen-friendly digital platform named 'Ama Sathi', a unified WhatsApp chatbot that brings more than 100 government services directly to the mobile phones of people. This initiative aims to make public services simple, transparent, and accessible without the need to visit government offices.
With this step, Odisha has become the second state in India after Andhra Pradesh, to launch a WhatsApp-based governance platform in collaboration with Meta India. The move reflects the state government's strong focus on digital transformation and ease of living.
What Is Ama Sathi Chatbot?
Ama Sathi is an AI-powered digital assistant developed jointly by the Centre for Modernising Government Initiative (CMGI) and Meta India. The chatbot integrates over 120 public services on a single WhatsApp number, allowing citizens to apply, track, and receive government services in a completely online manner.
Important services available on the platform include :-
- Birth Certificate and Income Certificate.
- Driving Licence-related services.
- Fertiliser Licence.
- Inter-Caste Marriage Incentive Scheme.
- National Family Benefit Scheme.
- Land Records and Revenue Information.
- Urban Development and Police Services.
This integration reduces paperwork, saves time, and eliminates the need for middlemen.
Government Services Available at the Ama Sathi WhatsApp Chatbot
The following are the list of Odisha Government services which can be availed by the individuals via the Ama Sathi WhatsApp Chatbot :-
- Tahasil Services :-
- Information for Land Registration.
- Income Certificate.
- Residence Certificate.
- Mutation.
- Scheduled Tribe Certificate.
- Scheduled Caste Certificate.
- OBC Certificate.
- Legal Heir Certificate.
- Conversation of Agriculture Land U/s 8(A) of OLR Act.
- Food, Supply and Consumer Welfare :-
- Directorate of Legal Metrology Services.
- Fair Price Shop Services.
- Health Department :-
- Medical Services.
- Check Blood Stocks.
- RTO Services :-
- Learner License.
- Duplicate Driving License.
- Municipality & DA Services :-
- Marriage Certificate.
- Water Tax.
- Trade License.
- Property Tax.
- Online Building Plan Approval System.
- Layout Approval.
- Sahar Sathi Grievance.
- Grievance on Drinking Water of PR & DW Department :-
- Basudha Helpline for Tubewell.
- Basudha Helpline for Piped Water Supply.
- Jal Jeevan Mission Services.
- Police Services and Fire Services :-
- Police Service.
- Social Security Pension Services :-
- National Family Benefit Scheme (NFBS)
- MBPY: Old Age Pension.
- MBPY: Widow Pension.
- MBPY: Disability Pension.
- MBPY: Case of Leprosy Patient.
- MBPY: Widow Pension AIDS/ HIV.
- MBPY: Disability Pension AIDS/ HIV.
- MBPY: Unmarried Woman.
- MBPY: Divorcee Women.
- MBPY: Trasgender.
- MBPY: Widow due to Covid.
- MBPY: Orphan due to Covid.
- NSAP: Indira Gandhi National Old Age Pension Scheme.
- NSAP: Indira Gandhi National Widow Pension Scheme.
- NSAP: Indira Gandhi National Disabled Pension Scheme.
- OUAT & Agriculture Services :-
- OUAT Services.
- Agriculture & Horticulture Services.
- Incentive for Intercaste Marriage :-
- Sumangal Services.
- Industry Services :-
- Movie Shooting Permission.
- GA Land Services :-
- Apply Mutation.
- Apply NOC.
- Child/ Women Helpline :-
- Child Helpline.
- Women Helpline.
- Emergency Response Support System.
- BMC Services :-
- Grievance Submission.
- Trade License.
- Property Holding Tax.
- Marriaage Certificate.
- Build Plan Approval.
- Kalyan Mandap Booking.
- Book Mahayatra Vehicle.
- Water Tank Booking.
- Cesspool Booking.
- Sanitation Service.
- Service Booking.
- Track Application.
- CRUT Bus Services :-
- Buy Ticket.
- Download Ticket.
- FAQs.
- Grievance Submission.
- Feedback Submission.
- Tahasil Services :-
Available in Odia and English with Voice Support
One of the most useful features of Ama Sathi is that it works in both Odia and English languages. Citizens can interact with the chatbot in their preferred language, making it suitable for rural as well as urban users.
The platform also supports voice commands, which is extremely helpful for senior citizens, differently-abled users, and people who are not comfortable with typing.
Official WhatsApp Number :- 9437292000
Government's Objective Behind Ama Sathi
Launching the platform, Chief Secretary Manoj Ahuja stated that Ama Sathi will act as a digital bridge between the government and citizens.
According to him, this chatbot will provide easy access to services related to :-
- Housing and Urban Development.
- Education and Agriculture.
- Police and Public Grievances.
- Land and Revenue Records.
Along with the chatbot, the government also launched the Central Monitoring System (CMS) Dynamic Dashboard under the Odisha Right to Public Services Act to track the timely delivery of services.
Key Benefits for Citizens
- No need to visit government offices repeatedly.
- Services available 24×7 on WhatsApp.
- Application tracking in real time.
- Transparent and corruption-free process.
- Useful for remote villages and towns.
- Reduces dependency on agents.
This initiative is a major relief for daily wage workers, farmers, students, and senior citizens who often face difficulties in accessing government departments.
How to Use Ama Sathi WhatsApp Chatbot- Step-by-Step Guide
Using Ama Sathi is very easy and does not require any technical knowledge. Follow these simple steps to avail the government services through the Ama Sathi Whatsapp Chatbot of the Odisha Government :-
- Open WhatsApp on your mobile phone.
- Save this number :- 9437292000 with the name "Ama Sathi".
- Send a message like Hi or Hello.
- Select your preferred language - Odia or English.
- Complete your profile by entering your name, date of birth, email and pin code.
- A list of government services will appear on your screen.
- Choose the service you need, such as a birth certificate or a licence.
- Follow the instructions and upload the required details.
- You will receive updates and status directly on WhatsApp.
You can also use the voice command option by tapping the mic button and speaking your request. The chatbot will automatically guide you to the correct service.
A Big Step Toward Digital and Inclusive Odisha
Ama Sathi is more than just a chatbot - it is a digital companion for every citizen of Odisha. By combining technology with governance, the state government has ensured that essential services reach people in a faster and more respectful manner.
This platform will particularly benefit citizens living in remote areas where government offices are far away. With a simple WhatsApp message, people can now connect with the administration without travel expenses or long waiting hours.
Conclusion
The launch of the Ama Sathi WhatsApp Chatbot marks a historic shift in Odisha's governance model. It empowers citizens with direct, transparent, and hassle-free access to more than 100 government services. The initiative strengthens digital inclusion and proves that technology can truly simplify the lives of common people.
As more services are added in the future, Ama Sathi has the potential to become the most trusted digital gateway between the Odisha government and its citizens. This is a strong step toward a smarter, citizen-first, and digitally empowered Odisha.
Start today - just message 9437292000 and experience digital governance in a new way.
Comments1
Kushaka Odisha
I am okay