Bihar Har Ghar Nal Ka Jal Complaint Guide: Report Water Supply Problems

Nal Jal Yojana Bihar Complaint Number - Quick Details

Important: The number 1800 123 1121 appears on the official PHED Bihar website. The department's website does not clearly publish current call-centre operating hours. If you cannot connect, use the online CGRC portal or contact the department through its official website.

What Is Bihar's Har Ghar Nal Ka Jal?

Har Ghar Nal Ka Jal is Bihar's rural household tap water programme. It aims to provide households with access to drinking water through a piped water supply system.

The programme forms part of the state's Saat Nischay initiative. Its implementation involves two important departments:

• Public Health Engineering Department (PHED): Implements and maintains the schemes assigned to it.
• Panchayati Raj Department: Handles the schemes assigned to the department through the rural local government system.

This distinction matters when you register a complaint. Not every Nal Jal scheme in Bihar necessarily comes under PHED. If your village's water supply scheme is managed by the Panchayati Raj Department, you may need to approach the concerned Gram Panchayat or its responsible officials.

For PHED-managed schemes, the department provides the Centralized Grievance Redressal System (CGRC), which allows users to register complaints and follow their progress online.

What Is the Bihar Nal Jal Complaint Number?

The Public Health Engineering Department publishes 1800 123 1121 as its toll-free number on the official PHED Bihar website.

You can use this number to contact the department regarding problems with its water supply services. Before calling, keep your location and a short description of the problem ready.

For example, explain whether water has stopped coming from your tap, the motor is not working, a pipeline is leaking or the supplied water appears dirty.

If the call does not connect, you can use the department's online grievance system:

Open Bihar PHED CGRC Complaint Portal

Do not rely on additional phone or WhatsApp numbers unless the department publishes them through an official channel.

Which Problems Can You Report Under Nal Jal Yojana?

If your household receives water through a PHED-managed Har Ghar Nal Ka Jal scheme, you can report problems affecting the supply, equipment or quality of water.

Common problems that you may need to report include:

1. Water Supply Problems

• No water coming from the household tap.
• Water supply stopped for several days.
• Water not reaching the village or ward's water tank.
• Water not reaching certain households in the locality.
• Irregular or insufficient water supply.

2. Motor, Pipeline and Equipment Problems

• Water pump or motor not working.
• Burnt motor or damaged pumping equipment.
• Leakage in the main pipeline.
• Broken household tap or standpost.
• Damaged pipeline joints or other supply equipment.

3. Water Quality Complaints

• Dirty or discoloured water.
• Unusual smell or taste in the supplied water.
• Suspected bacterial contamination.
• Suspected arsenic or fluoride contamination.

If you suspect contamination, mention the nature of the problem clearly. Avoid drinking water that appears unsafe until the issue has been checked. Where necessary, use a safe alternative drinking water source.

How to Register a Nal Jal Complaint Online in Bihar

The Bihar Government provides a dedicated online grievance portal for Har Ghar Nal Ka Jal complaints. You can use it to submit a new complaint and check the status of an existing grievance.

Follow these steps to open the complaint registration facility:

1. Visit the official PHED CGRC portal.
2. Find the Register Your Complaint option on the home page.
3. The portal displays a mobile number entry facility. Enter your mobile number and proceed using the instructions shown on the screen.
4. Complete the verification or other details requested by the portal.
5. Provide the location and information about the water supply problem as requested in the complaint form.
6. Review the information before submitting the complaint.
7. After submission, save the complaint or grievance reference number displayed by the portal.

The portal's interface may change over time. Follow the instructions displayed on the official website rather than relying on screenshots or steps from an outdated version.

Click Here to Register a Bihar Nal Jal Complaint Online

How to Check Bihar Nal Jal Complaint Status Online

After submitting a complaint, you should keep its reference number safe. It helps you identify the grievance when you follow up with the department.

The PHED CGRC portal provides a separate Grievance Status facility. You can visit the same portal to check the current progress of your complaint.

1. Open the official PHED CGRC portal.
2. Find the Grievance Status section.
3. Follow the instructions displayed on the portal to search for your complaint.
4. Enter the requested complaint details or reference information.
5. Submit the details to view the available grievance status.

Keep your complaint number and registered mobile number available while checking the status. If the portal does not display the information, contact PHED through its published toll-free number.

Check Nal Jal Complaint Status on the CGRC Portal

How to File a Complaint Through the PHED Toll-Free Number

If you do not have internet access or find online registration difficult, you can contact the department through its published toll-free number.

1. Call 1800 123 1121.
2. Explain that you want to report a problem with the Har Ghar Nal Ka Jal water supply.
3. Provide your name and contact number if requested.
4. Give your district, block, Gram Panchayat, village and ward details.
5. Clearly explain whether the problem relates to water supply, a motor, a pipeline or water quality.
6. Ask how you can obtain a complaint reference number and use it for follow-up.

Write down the complaint reference number, if provided, along with the date of your call. This information will help you follow up later.

What Information Should You Keep Ready Before Filing a Complaint?

Whether you contact the department by phone or use the online portal, accurate location details help identify the affected water supply scheme.

Keep the following information ready:

• Your name and mobile number.
• District and block name.
• Gram Panchayat name.
• Village and ward number.
• Details of the affected household or water supply point.
• Type of problem, such as no water, motor failure, leakage or dirty water.
• How long the problem has continued.
• A photograph or video, if it helps explain the problem and the portal provides an upload facility.

If several households are facing the same issue, mention that in your complaint. It helps explain whether the problem affects one connection or the wider water supply system.

What Happens After You Register a Nal Jal Complaint?

Once you submit a grievance through the CGRC portal, the system records the complaint and provides a way to follow its status.

The complaint monitoring process is intended to help the department review pending grievances and take action through the concerned officials.

However, the exact officer assigned to a complaint and the time required to resolve it can depend on the location and nature of the problem. Do not assume that every complaint will be resolved within the same number of days.

Keep checking the grievance status and retain the reference number until the problem is actually resolved.

What to Do If Your Nal Jal Complaint Is Not Resolved?

If water is still not reaching your household after you register a complaint, do not simply submit repeated complaints without checking the earlier one. First, follow up using the existing complaint reference number.

You can take these steps:

1. Open the CGRC portal and check the current status of your complaint.
2. Call PHED at 1800 123 1121 and explain that the issue remains unresolved.
3. Provide your earlier complaint reference number and the date of registration.
4. Contact the concerned PHED division or district office if the problem continues.
5. If the scheme is managed by the Panchayati Raj Department, approach the concerned Gram Panchayat or responsible local officials instead of assuming that PHED handles the complaint.

You can find official department information and contact details through the PHED Bihar website.

How to Apply for a New Nal Jal Tap Connection in Bihar

If your household does not have a tap connection under Har Ghar Nal Ka Jal, you may use the household connection form available on the PHED Bihar MIS portal.

This is a separate facility from the grievance portal. Use the complaint system for problems with an existing service and the household connection form when you need to submit a request for a connection.

Steps to Submit the Household Connection Form

1. Visit the official PHED household water connection form.
2. Select your district, block, Gram Panchayat, ward number, village and tola.
3. Enter the beneficiary's name and the father's or husband's name as requested.
4. Provide the mobile number and other required details.
5. Answer the questions about the availability of a nearby departmental water supply scheme or water tank.
6. Provide the information requested about existing household connections in your village or tola.
7. Submit the form and save the token number displayed by the portal.

Note: The official form asks for an Aadhaar number. Enter personal information only on the genuine government portal. Do not send your Aadhaar number or OTP to unknown people through WhatsApp, phone calls or unofficial websites.

Open New Nal Jal Household Connection Form

How to Check New Connection Application Status

After submitting the household connection form, you can check the application status using the token number generated during registration.

1. Open the PHED application status page.
2. Enter your application token number.
3. Submit the details to view the available application information.

Check Household Connection Application Status

How to Check Non-Functional Nal Jal Schemes in Bihar

The PHED Bihar MIS portal also provides a report for non-functional Har Ghar Nal Ka Jal schemes. This facility can help users view the schemes recorded as non-functional in a selected division and date range.

1. Open the PHED non-functional scheme report.
2. Select the relevant division.
3. Choose the date range available on the page.
4. View the report displayed by the portal.

This report is useful for checking the information available in the department's records. It does not replace the process of registering an individual household complaint.

View Non-Functional Har Ghar Nal Ka Jal Schemes

PHED Bihar Office Address and Official Contact Details

The Public Health Engineering Department's head office is located in Patna. For ordinary water supply complaints, it is generally more convenient to use the toll-free number or online grievance portal before visiting the office.

The department's published email address can be used for official communication. When sending an email about a complaint, mention your location, previous complaint reference number and the nature of the problem. Email should not replace an urgent report of a serious water safety issue.

Tips to Get Your Nal Jal Complaint Addressed Properly

• Register the complaint as soon as you notice a problem with the water supply.
• Enter the correct district, block, Panchayat, village and ward details.
• Explain the problem clearly instead of writing only "water not coming".
• Mention how many days the supply has remained disrupted.
• If the problem affects multiple households, mention the number of affected homes or the affected locality.
• Keep your complaint reference number and registration date safe.
• Check the status before submitting another complaint for the same issue.
• Do not share OTPs, banking information or unnecessary personal documents with anyone claiming to process your water complaint.

Important Official Links