If you live in Delhi and face a problem related to any government department, you do not need to run from office to office anymore. The Government of NCT of Delhi has started an online grievance portal called CM Jan Sunwai. Through this portal, you can submit your complaint directly to the concerned department and track its progress.
The official website of CM Jan Sunwai of the Delhi Government, through which residents can file their complaints, is :- https://cmjansunwai.delhi.gov.in/
This portal is managed by the Government of NCT of Delhi and developed with technical support from the National Informatics Centre (NIC). It is an official government platform.
What is CM Jan Sunwai of the Delhi Government?
- CM Jan Sunwai is an official e-governance platform started by the Government of NCT of Delhi to make the administration more transparent, responsive, and citizen-friendly.
- It utilises information technology to connect people directly with government departments in a straightforward and structured manner.
- In simple terms, it is a centralised online system where citizens can register complaints related to various government services and departments, and the relevant authority is responsible for resolving them within a defined timeframe.
- The platform works as an integrated grievance redressal system.
- This means all complaints are recorded in one place instead of being scattered across different offices.
- Once a complaint is submitted, it is forwarded to the appropriate department for action.
- Citizens can file complaints anytime and from anywhere using the official website or the mobile application.
- After submission, every complaint is given a unique reference number.
- This number helps the applicant track the real-time status of the grievance at each stage, whether it is under review, forwarded, or resolved.
- By providing online registration, status tracking, and time-bound resolution, CM Jan Sunwai ensures accountability and improves communication between citizens and the Delhi Government.
- CM Jan Sunwai is an online grievance redressal system. In very simple words, it is a place where you can tell the Delhi Government about your problem.
For example, you can file a complaint on the CM Jan Sunwai Portal regarding :-
- If your water supply is not working.
- If streetlights are not functioning.
- If garbage is not being collected.
- If you have issues related to ration, pension, electricity, or any government service.
You can register your complaint online, and the concerned department will take action.
Who Can Use This Portal?
Any resident of Delhi can use this portal. You only need :-
- An Active Mobile Number
- Basic details about your complaint.
You do not need to be highly educated or technically expert. The portal is designed in a simple and user-friendly way.
How to Register a Complaint on the CM Jan Sunwai Portal
The following is the complaint registration process on the Delhi Government's CM Jan Sunwai Portal.
Step 1: Visit the Website
Open your browser and type :- cmjansunwai.delhi.gov.in
Step 2: Click on "Register Grievance"
You will see an option to register your complaint. Click on it.
Step 3: Enter Your Mobile Number
You will be asked to enter your mobile number, which willbe further verified through OTP.
Step 4: Fill the Complaint Registration Form
- Enter your Name, Father Name, Gender, Mobile Number, Email and Address.
- Select the Department Name in which you have to file a complaint.
- Enter Grievance Details and Department Related Information.
Step 5: Submit
After checking everything, click on submit. You will receive a Grievance Registration Number. Keep this number safe.
How to Track Complaint Status
After submitting your complaint, you do not have to guess what is happening. You can track it.
Steps to Track :-
- Go to the CM Jan Sunwai website.
- Click on "Complaint Status".
- Enter your grievance number and mobile number.
- Check the current status.
You will see whether your complaint is :-
- Under process.
- Forwarded to the department.
- Resolved.
CM Jan Sunwai Mobile App
If you prefer using a mobile phone instead of a website, the Delhi Government also provides a Mobile Application of CM Jan Sunwai.
This app is available on the Google Play Store.
Through this app, you can :-
- Register complaints.
- Track complaint status.
- Access government services.
The app works similarly to the website. The steps are almost the same.
Important Features of CM Jan Sunwai Portal
1. Direct Communication with Departments
Your complaint goes directly to the concerned department of the Delhi Government.
2. Transparency
You get a tracking number. This means your complaint cannot disappear silently.
3. Time-Bound Action
Departments are expected to respond within a reasonable time.
4. Escalation Option
If you are not satisfied with the resolution, you can escalate your complaint to higher authorities.
5. Online and Mobile Access
You can use both the website and the mobile app anytime.
What Type of Complaints Can Be Filed?
You can file complaints related to :-
- Water supply.
- Electricity.
- Health services.
- Education.
- Ration and food supply.
- Roads and public works.
- Municipal services.
- Social welfare schemes.
- Corruption.
However, court cases, RTI Matters, Government Employees Grievances and personal disputes are usually not handled through this portal.
Tips for Writing a Good Complaint
Here are some simple tips to write a good complaint at Delhi Government's CM Jan Sunwai Portal :-
- Be clear and specific.
- Do not use abusive language.
- Provide correct contact details.
- Attach proof if available.
A clear complaint helps the department solve your issue faster.
Is CM Jan Sunwai Safe?
Yes. The portal is hosted under the official domain delhi.gov.in and supported by nic.in, which means it is a government-approved system. Your complaint is handled within official government channels.
Why CM Jan Sunwai is Important for Citizens
Earlier, people had to visit government offices physically. It wasted time and money. Now, with CM Jan Sunwai, the residents of Delhi can :-
- File a complaint from home.
- Track progress online.
- Hold departments accountable.
This makes governance more transparent and citizen-friendly.
Frequently Asked Questions (FAQs)
1. Is registration free?
Yes, it is completely free.
2. Can I file more than one complaint?
Yes, you can file multiple complaints if needed.
3. What if my complaint is not resolved?
You can escalate it through the portal.
4. Do I need to create an account?
Basic registration with a mobile number is required for filing and tracking grievances.
Conclusion
CM Jan Sunwai Delhi Portal is a powerful and simple platform started by the Government of NCT of Delhi to help citizens raise their concerns easily. Whether you use the website or the Delhi Jan Mitra mobile app, the process is simple and transparent.
If you face any issue related to government services in Delhi, do not stay silent. Use the official portal and make your voice heard in a proper and structured way.
Residents of Delhi can also call on 1902 to file their grievances.
Official Website :- Delhi CM Jan Sunwai Portal.
Official Mobile App :- Delhi CM Jan Sunwai Mobile App.
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