Digital governance in India has entered a new phase with the launch of the Namma Arasu WhatsApp Bot by the Government of Tamil Nadu. The initiative allows citizens to access essential government services directly through WhatsApp, making public service delivery faster, simpler, and more accessible.
Namma Arasu WhatsApp Chatbot brings the Government Services to Citizens at their fingertips.
What Is Namma Arasu WhatsApp Chatbot?
Namma Arasu is an official WhatsApp-based chatbot developed by the Tamil Nadu e-Governance Agency (TNeGA) in partnership with Meta. The platform was launched by Tamil Nadu IT Minister P. Thiaga Rajan on 08-01-2026 as part of the state's push toward citizen-first digital governance.
Through a single conversational interface, residents can interact with multiple government departments without visiting offices or navigating different portals.
In phase 1 of the Namma Arasu Namma Kaiyil, 51 services of 16 departments are now live on the WhatsApp which includes :-
- Local Body Department Services.
- Hindu Religious & Charitable Endowments Department Devotee-Centric Services.
- TNEB Bill Payment.
- And Various Other Citizen Facing Services.
Purpose Behind Launching Namma Arasu
The core objective of the Namma Arasu initiative is to reduce the burden on citizens who depend on physical visits to e-Seva centres for routine services. By shifting services to a WhatsApp-based platform, the government aims to improve convenience, reduce waiting time, and ensure transparency in service delivery.
The chatbot also supports Tamil Nadu's larger vision of inclusive digital governance by reaching citizens through a platform already widely used across urban and rural areas.
Government Services Available on the Platform
At present, the Namma Arasu WhatsApp Chatbot provides access to around 51 government services. These services cover a wide range of departments and public needs, including :-
- Downloading government-issued certificates.
- Utility bill and tax payments.
- Welfare scheme-related services.
- Property and land registration support.
- Ration card services.
- Grievance filing and tracking.
- Temple donations and religious services.
- Tourism-related bookings and information.
By bringing these services together on one platform, the chatbot removes the need for multiple applications or repeated office visits.
Advanced Intent-Based Conversational Design
Namma Arasu uses an advanced intent-based conversational system instead of basic keyword-driven commands. This allows the chatbot to understand the context and purpose of user queries more accurately.
According to TNeGA officials, this design ensures smoother interactions and helps citizens reach the correct service with minimal effort.
Language Support and Accessibility
To ensure inclusivity, the chatbot currently operates in Tamil and English. This bilingual support enables a wider section of the population to use digital government services comfortably.
Accessing Namma Arasu Services
The Tamil Nadu Government has kept the process of using the Namma Arasu WhatsApp Chatbot extremely simple.
By following the methods outlined below, citizens can easily access the platform and avail a wide range of government services without visiting offices or navigating complex systems.
- To begin with, an individual needs to save the Official WhatsApp Number of Namma Arasu i.e. "+91 7845 252525" on their mobile phone in order to access the government services.
- After saving the number, the user needs to open the WhatsApp Chat and type "Hi" to initiate the conversation with the Namma Arasu Chatbot.
- A welcome message will appear, prompting the user to click on "Select Department" to proceed and explore the available government services.
- The user must then choose a department relevant to the service they wish to access, which will allow the chatbot to display the specific services available under that department.
- Once the department is selected, a list of services under that department will appear, and the user needs to choose the specific service they want to access.
- After selecting the service, the Namma Arasu WhatsApp Chatbot will ask for additional details in the chat, which the user needs to provide to complete the request.
- After verifying all the details and confirming their accuracy, the service request will be successfully delivered through the chat itself by the Namma Arasu WhatsApp Chatbot.
The system of Namma Arasu Namma Kaiyil will guide users through available options within the same chat window, making the experience smooth and user-friendly. People of Tamil Nadu can call on 18004256000 in case any help or assistance is required regarding the Tamil Nadu Government's Namma Arasu Namma Kaiyil.
List of Departments and Services Available on Namma Arasu WhatsApp Chatbot
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Here is the current list of departments and the services available under each on the Namma Arasu WhatsApp Chatbot, allowing residents of Tamil Nadu to access essential government functions directly from their phones :-
- Agriculture - Farmer's Welfare Department.
- Check Seed Availability.
- Check Fertilizer Availability.
- Check Market Price.
- Check Fertilizer Price.
- Chennai Metro Rail Limited.
- Parking Availability.
- Terms and Conditions.
- Chennai Metropolitan Water Supply and Sewarage Board.
- Water Tax & Charges Payment.
- Water & Sewarage Tax Calculator.
- Commissionerate of Revenue Administration.
- Application Status Check.
- Directorate of Social Welfare.
- Pudhumai Penn Scheme Eligibility Check.
- Tamil Pudhalvan Scheme Eligibility Check.
- Directorate of Rural Development and Panchayat.
- Property Tax Payment.
- Water Charges Payment.
- Professional Tax Payment.
- Trade License Renewal.
- Directorate of Public Health and Preventive Medicine.
- Birth Certificate Download.
- Death Certificate Download.
- Directorate of Town Panchayat.
- Non-Tax Payment.
- Professional Tax Payment.
- Property Tax Payment.
- Water Charges Payment.
- Greater Chennai Corporation.
- Birth Certificate Download.
- Death Certificate Download.
- Property Tax Payment.
- Professional Tax Payment.
- Hindu Religious & Charitable Endowments.
- Donations.
- Inspector General of Registration.
- Know Your Guidelines Value.
- View EC& Download.
- Know Your Area.
- Government Facilities Near Me.
- Know Your Jurisdiction.
- Know Your Land Details.
- Mudhalvarin Mugavari Department.
- Appeal of Grievance Petition.
- Check Grievance Redressal Status.
- Scholarship Eligibility.
- Scholarship Eligibility Check for College Students.
- Tamil Nadu Electricity Board.
- EB Bill Payment.
- Tamil Nadu State Transport Corporation.
- Download Ticket using PNR.
- Full Cancellation of Ticket.
- Tamil Nadu Tourism Development Corporation.
- Boat House Availability.
- Agriculture - Farmer's Welfare Department.
Future Expansion Plans
The Tamil Nadu government plans to add 50 more services to the Namma Arasu platform in the coming months. Further expansion will depend on citizen feedback and service demand.
With continuous updates, Namma Arasu is expected to evolve into a comprehensive digital gateway for public services in Tamil Nadu.
Role of TNeGA and Meta
TNeGA oversees the development, implementation, and maintenance of the chatbot, ensuring compliance with government standards. Meta provides the technical infrastructure required for WhatsApp-based service delivery at scale.
This collaboration highlights how technology partnerships can strengthen government service delivery without compromising accountability.
Why Namma Arasu Is a Game Changer
Namma Arasu reflects a shift toward governance that meets citizens where they already are. By using WhatsApp as a service channel, the Government of Tamil Nadu has lowered digital entry barriers and improved access to essential services.
The initiative sets a strong example for other states aiming to modernize public service delivery through widely used digital platforms.
Official Government Sources
- Namma Arasu Helpline Number :- 18004256000.
- Tamil Nadu e-Governance Agency (TNeGA).
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