Sanchar Saathi Mobile App - Complete Guide for Indian Citizens

By shahrukh , 17 December 2025
Sanchar Saathi Chakshu Mobile Application

Sanchar Saathi Mobile App is an official citizen-centric application launched by the Department of Telecommunications (DoT), Government of India. The app is designed to protect mobile users from telecom fraud, SIM misuse, stolen devices, and fake handsets, while giving complete transparency over mobile connections issued in a citizen's name.

What is the Sanchar Saathi Mobile App?

Sanchar Saathi is the mobile version of the Government of India's telecom safety platform available at sancharsaathi.gov.in. The app brings critical services like blocking lost or stolen mobiles, checking SIMs registered under your identity, verifying handset genuineness, and reporting suspected fraud communications directly to your smartphone.

It acts as a single-window solution for telecom-related safety issues and empowers citizens to actively participate in building a safer digital ecosystem.

Why Was the Sanchar Saathi App Introduced?

With India having one of the largest telecom subscriber bases in the world, cases of mobile theft, SIM fraud, fake IMEI devices, phishing calls, loan scams, and impersonation fraud have increased rapidly.

To address these challenges, the Department of Telecommunications introduced Sanchar Saathi as a unified platform to give citizens :-

  • Control over mobile connections is issued in their name.
  • Ability to block stolen or lost devices nationwide.
  • Tools to verify handset authenticity.
  • A direct channel to report telecom fraud and suspicious communication.

Key Features of Sanchar Saathi Mobile App

1. Chakshu - Report Suspected Fraud Communication

The Chakshu module allows users to report suspicious calls, SMS, WhatsApp messages, fake KYC requests, phishing links, job scams, loan frauds, and impersonation attempts.

  • Supports reporting of calls, messages, and malicious web links.
  • Helps DoT and law enforcement identify and block offenders.
  • Strengthens national-level fraud prevention mechanisms.

2. Block Lost or Stolen Mobile Handset (CEIR)

Through integration with the Central Equipment Identity Register (CEIR), users can block a lost or stolen mobile phone using its IMEI number.

  • Blocked devices cannot be used on any Indian telecom network.
  • Prevents resale or misuse of stolen phones.
  • Option to unblock the device if recovered.

3. Know Your Mobile Connections (TAFCOP)

This feature allows users to view all mobile connections issued against their identity (Aadhaar or other ID used for SIM verification).

  • Identify unauthorized or unknown SIM cards.
  • Report and disconnect misuse of identity.
  • Helps prevent SIM-based fraud.

4. Know Your Mobile (KYM) - Handset Genuineness Check

Users can verify whether a handset is genuine or blacklisted by entering the 15-digit IMEI number.

  • Useful before buying second-hand or imported phones.
  • Prevents purchase of cloned or counterfeit devices.

5. Report Incoming International Calls with Indian Numbers

Some fraudsters use illegal setups to make international calls appear as local Indian numbers. This feature allows users to report such spoofed calls for investigation and action.

6. Awareness and Safety Information

The app also provides awareness material related to telecom safety, cyber fraud trends, and best practices for protecting mobile identity.

How to Use Sanchar Saathi Mobile App - Step-by-Step

  • Download the official Sanchar Saathi app from the Google Play Store or the Apple App Store.
  • Register using your active mobile number.
    Sanchar Saathi Mobile App Registration Process
  • Verify OTP and access the dashboard.
  • Select the required service, such as Chakshu, Block Lost Phone, or Check Connections.
    Sanchar Saathi Specifications
  • Fill in details and upload documents wherever required.
  • Submit the request and track the status if applicable.

Benefits of Using the Sanchar Saathi App

  • Blocks the misuse of lost or stolen mobile phones.
  • Protects citizens from SIM-related identity fraud.
  • Prevents the purchase of fake or cloned handsets.
  • Provides a trusted channel to report telecom scams.
  • Improves transparency in mobile number ownership.

As per official DoT data, lakhs of stolen or lost mobile phones have already been blocked and traced through the Sanchar Saathi ecosystem.

Language and Accessibility

  • Available on Android and iOS platforms.
  • Supports Hindi and multiple regional Indian languages.
  • User-friendly interface suitable for all age groups.

Privacy and Security

Sanchar Saathi does not access personal calls, messages, photos, or apps. Permissions granted to the app can be modified or revoked at any time. The app functions strictly as a telecom safety and reporting platform under the Government of India.

Conclusion

The Sanchar Saathi Mobile App is a major step toward making India's telecom ecosystem safer and more transparent. By combining services like CEIR, TAFCOP, KYM, and Chakshu in a single app, the government has empowered citizens to protect their mobile identity and actively fight telecom fraud.

Every mobile user in India should consider using Sanchar Saathi to stay informed, protected, and in control.

Also See
Sanchar Saathi - A Complete Explanation

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